Technical Resource Hub

The EMS2 desk sensor is a wireless LoRaWAN® sensor for indoor environments that measures desk occupancy. It can also measure temperature and humidity. The compact design makes it ideal for mounting under desks. As you're deploying these in your smart office in combination with the GoBright solution, please ensure you have the GoBright Advacned Gateway (AGW) installed. This article covers the AGW.Important: Batteries are not included. This product requires 1 x AA 3.6V lithium batteries. Standard 1.5V batteries are not supported and will not power the device.When using the recommended batteries, you can expect a battery life of up to 5 years, depending on usage.Checklist1. A smartphone with the GoBright app installed. This is available for free from both the Apple Store and the Google Play Store2. Full admin access rights for your GoBright account.  3. The GoBright advanced gateway (AGW) that has been configured and commissioned. We've put together a full guide of how to get up and running in this article.4. Bluetooth and NFC enabled on the smartphone.Installation RecommendationsEnsure the sensor has a clear line of sight to the member of staff sat at the desk.Place the sensor far enough back under the desk to avoid accidental damage. For optimal occupancy the sensor should be placed between 10 and 20cm from the edge of the desk. However, the sensor can detect occupancy of up to 50cm with a 60° field of view.Do not place the sensor near heat / cooling equipment such as under-desk heaters.Commissiong Steps1. Carefully remove the cover from the device and power it up with the AA 3.6V battery. The LED on the device will quickly flash red and green at the same time. The LED does not constantly stay on, but flashes every 30 seconds after that.2. Open the GoBright app on your phone and select the 3 grid lines in the corner and then Admin tools.3. Select LoRa Sensors and then Commission a Sensor. 4. The sensor vendor you need is Elsys.You will now see the following:5. Hold your phone to the rear of the sensor to retrieve the information. You'll then see the following screen:6. Link the sensor to the appropriate desk, room or parking space. 7. On the next page select Commission Sensor. It will then ask you to confirm the link, so hold your phone to the rear of the sensor again.8. All done! You will automatically be directed to to the following page (same as step 3). However, on this page, select 'LoRa Sensors'  and you will see the sensor that you've just commissioned:This is also shown in your GoBright portal under Settings > Devices > Sensors. You can update what room / desk / parking space the sensor is linked to easily in the GoBright portal or the app. The PortalNow you clearly see in the GoBright portal that the desk is showing as occupied (amber).And...Need Support?We're here to help. Log a support ticket by contacting support@ascentae.com with as much information as possible and a member of the team will get back in touch.

The TCP30M is a touch panel for use with MAXHUB OS powered XBoard all-in-one touchscreens.Follow these steps to setup wireless connection to your XBoard.1.  Open the Settings menu of your XBoard and confirm that wireless hotspot is enabled.  Keep this menu onscreen as you will need the hotspot details for step 5 below.2. Ensure the TCP30m is within 5m of the XBoard.  If the panel is further than this, it may be out of range of the wireless hotspot of the screen.3. Plug in the TCM30M.  It will load a configuration screen4. Select the 'Go To Connect' option under Wireless connection5. You will be asked to provide details of the wireless hotspot.  The default password is '12345678', but you can confirm this from the Hotspot settings on your XBoard.6. Enter the name of your XBoard screen (again, this can be found in the Hotspot settings)7. The panel will then pair with the screen and you will be presented with the home screen.The panel is then ready to use to launch calls and applications and change settings on the XBoard including audio and camera settings.

The previous gateway models are the MGW211-DP24 and MGW211-DP28. This article is based on testing the AGW332-EU868 with firmware 1.0.0. We conducted these tests in August / September 2026.The GoBright Advanced Gateway is basically a solid piece of kit that hooks your devices upto the cloud. It makes sure all the data syncs perfectly and keeps your smart workplace online without any hiccups.Planning Your InstallationWhen figuring out where to put your gateway, keep an eye out for things that can block the signal—like thick concrete walls, metal objects, elevators, and stairs. If you hit any dead zones, just add a few extra Advanced Gateways to make sure the whole building gets solid coverage. Please see the planning and deployment guide here.The image to the left shows how the gateway looks once setup.The Small AntennaThis is used for Wi-Fi communication and both 2.4 GHz and 5GHz are now supported.The Large AntennaThis is used for any communication if LoRa sensors are being deployed.We've provided a step-by-step guide below to get you up and running. ⚠️You must be a administrator on the GoBright portal to ensure you can complete the following steps. The GoBright mobile app is required (Android or iOS) and it needs to be running the latest version.Power OptionsThe first step is to make sure that the toggle switch on the top of the gateway is toggled off of 'boot'.The gateway supports PoE+ at 30W. This is done through the ETH0 port. A 230v power supply is not included as standard and must be purchased seperately. Please speak to your Ascentae account manager when orderingOnce you've sorted power to the device, allow around 10 minutes for it to fully boot. During the boot process the LEDs will flash different patterns. At this stage, grab a brew and allow the device to boot and wait for the LEDs to slowly start blinking blue. This is a good sign as we're now in discovery mode, and the device is ready to commission. So, let's get cracking...Important Note: Discovery mode only remains active for up to 10 minutes after boot. Please reboot again if needed.Just a heads up...Configure The PresetIn your GoBright portal, head to Settings > Devices > Profiles and add a new profile name. Change the 'type' to 'Advanced gateway'. Hit save.Stay in the GoBright portal, and head to Settings > Devices > Commissioning Presets and then 'Add'. Change the Type to 'Advanced Gateway'. Give it a name, select the profile you've just set up, and enable the relevant connection settings. Save this page. This will then appear in the list under Settings > Devices > Profiles:As you can see, for testing purposes, we've called this 'Lee - Advanced Gateway'. At this stage, we recommend giving the device a suitable name - especially if deploying multiple devices across multiple floors.Now head to Settings > Devices > Commissioning Presets to locate your preset you just configured:Select the commissioning preset and ensure the connection details are correct. Both 2.4GHz and 5GHz Wi-Fi networks are supported. Switch To The GoBright App⚠️Ensure that bluetooth is enabled on the device that you're using to commission the gatewayNow we need to switch to the GoBright app as the device has booted. Navigate to Settings → Admin Tools → GoBright Advanced Gateways (beta) → GoBright Advanced Gateways. Scan the QR code on the back of the gateway. Select the following option:On the next step, select the pre-configured commissioning profile that you setup. Give the gateway a name and complete all the required information. Once ready, press 'Commission Device'.Next, you will see the following screen:Select 'Done' and you can see the device under the 'GoBright Advanced Gateways' option on the app. Once commissioned, there should be 2 green solid lights on the gateway.On the web portal, head to Settings > Devices > Gateways to see your device. Here you can:See the firmware it's running and update it if requiredSerial numberConnection statusLocal IP addressSummaryNow you have an active Advanced Gateway configured and setup in your portal.The LED indicators should look like this once successfully activated and enabled in your GoBright portal.If you have any questions, please log a support ticket. We're happy to help.Last Updated: 22/09/2026

IMPORTANT NOTE:  This is a summary of the full HDX User Guide, provided by Nureva.  We strongly recommend that you read this in full prior to purchase / installation of any HDX system.This overview is provided by Ascentae as a basic guide of what to look for to ensure a smooth installation of HDX systems in a typical deployment.  As such, advanced functionality such as integration with 3rd party subwoofers, Adaptive Voice Amplification and Adaptive Voice Lift are not included in this overview.  Additional guidance for these scenarios can be found in the full HDX User Guide.For the purposes of this overview, all rooms are considered to be regular shape.  For details of options in irregular shaped rooms, refer to the full guide.As this guide is provided as a pre-installation reference, it does not cover the installation process.  Details of installation best practice can be found in the full guide or on the Nureva support site – support.nureva.com.  The full HDX guide can be found here - https://www.nureva.com/user-guide/hdxHDX OverviewThe Nureva HDX series is a mutli-component audio system which is suitable in spaces up to 223m2. It consists of 3 elements – Providing full range distributed audio, adaptive voice lift, adaptive voice amplification, full room microphone coverage, assisted listening via Auracast and full connectivity to UC platforms (Teams, Zoom etc). The HDX series offers 5 modular configurations, consisting of 3 components.System Hub All in one system eliminating need for separate DSP’s, amps and Bluetooth transmitters -          AV-over-IP for single cable installation -          Bluetooth audio streaming -          Auracast broadcast audio -          Intelligent compute features including camera tracking, controller integration & device management -          Passive cooling for quiet operation Sleep mode for energy conservationAudio Bars Speakers / microphones combined in single, easy to install unit to support distributed audio. -          Full range distributed audio and full room microphone coverage -          2-way speaker system with tweeter & dual woofer -          2 dimensional microphone array -          Single Ethernet connection to hubFlexible horizontal or vertical installation-      Flexible horizontal or vertical installationMicrophone Pod (option) Spports Microphone Mist for improved full room coverage -          2 dimensional microphone array -          Single Ethernet connection to hub -          Flexible installation on wall or ceilingHDX ConfigurationsPrior to purchasing a HDX system consider the following-          Room Dimensions – get accurate measurements of room-          Active locations – note where people speak, seating & presenter areas and if there is a ‘front of room’-          Room environment – consider which physical locations are best for HDX component placement-          Room acoustics – assess reverberation & background noise to determine best placement for HDX components.Coverage for each HDX configuration is based on the length of the longest wall.  For rooms with a more complex geometry, consider a larger configuration or add microphone pods to provide best coverage.-          2 HDX Audio bars are suitable for rooms up to 91.m in length-          4 HDX Audio bars are suitable for rooms up to 18.3m in length -          Microphone pods can be added to extend pickup coverage and support Adaptive Voice LiftHDX Placement Guidelines In order to provide best audio coverage in any given space, follow these principles: 1.       Maintain a clear line of sight between audio bars & microphone pods.  The system performs best when they have a clear, unobstructed view of each other and the room. 2.       Avoid obstacles.  Avoid placing components behind pillars, inside alcoves and in recessed areas. 3.       Stay clear of noise sources.  Position components away from HVAC vents, fans and other equipment that produces continuous background noise.Audio Bar PlacementAudio bars can be mounted horizontally or vertically on the wall using the supplied mounting bracket, or on VESA standard mounting solutions (display mounts, floor stands, mobile carts etc).Firstly, consider whether the space has a defined ‘front of room’ as this is the natural focal point of a meeting or presentation where audience attention is focused.2 Audio Bar Solution Ideally, for rooms with a defined front position, place 2 audio bars along this wall, evenly distributed (¼ and  ¾ points on along the wall) to provide balanced audio for both presenters and audience.For spaces without a defined ‘front of room’, the optimal positioning should be on the same long wall.For more details, refer to HDX User Guide - https://www.nureva.com/user-guide/hdx/placement4 Audio Bar SolutionUse a balanced, symmetrical layout to provide consistent coverage across the room. For spaces with a defined ‘front of room’, there are multiple options for positioning.For spaces without a ‘front of room’ the bars should be positioned evening along the long walls to provide consistent coverage.Audio Bar OrientationHDX Audio bars can be mounted vertically or horizontally.-          Vertical orientation (default) – microphones are positioned in the upper half of the bar, to provide optimal localisation and clarity -          Horizontal orientation – the speaker drivers need to be positioned towards the outer edges of the room for even sound distribution.  This works best when working around windows and other obstacles. Guideline Measurement Why this helps Suggested height from floor 91 – 366cm Audio bars being placed at or above head level will help direct sound towards listeners and improve microphone pickup. Maintain minimum clearance of 8cm above the audio bars for wall mount installation and service   Minimum distance from adjacent wall or corner 30cm Avoide placing audio bars on walls close to corners to reduce echo.  If corner placement is required, angle the audio bars to face into the room using a VESA standard mounting solution (not provided). Minimum spacing between audio bars 152cm Adequate space between the audio bars helps prevent them playing directly into other components, reducing echo and supporting consistent performance Microphone Pod PlacementOne or two microphone pods may be mounted on the ceiling, wall or VESA standard mounts, depending on room layout, furniture arrangement and location of primary talker.The below layouts demonstrate different placement examples but microphone placement is flexible depending on the use case. Examples – 1 microphone podExamples – 2 microphones podsMicrophone Pod installation Installation is very flexible.  The supplied bracket supports  any orientation is supported except for upside down on a wall.Microphone Pod Mounting Guidelines Guideline Measurement Why this helps Typical ceiling-mounted height 244 to366cm The coverage and sensitivity of the microphones are balanced, helping capture voices clearly Minimum wall mount height 91cm The placement of microphone pods above seated height helps maintain clear pickup. Minimum spacing from audio bars 152cm Adequate spacing between microphone pods and audio bars ensures speakers and microphones are not facing directly towards each other, reducing echo and supporting features such as Adaptive Voice Amplification and Adaptive Voice Lift System Hub Positioning The HDX system hub can be placed on a table, shelf or rack, or wall mounted.  Regardless of placement, ensure adequate ventilation an an unobstructed Bluetooth connection.For optimal placement consider -          Side ventilation: allow at least 56mm of clearance -          Top ventilation: allow at least 86mm of clearance above -          Heat considerations: do not install the system hub near other devices that generate heat.  Ambient temperature must remain below 40°C -          Bluetooth antenna: ensure it is upright for best signal strength.  Antenna extender are not recommended. -          Password and enrolment code are located on the base of the system hub.  Make a note of these prior to final installation of the hub as they will be needed to enrol system into Console. If in doubt, Ask Ascentae We are here to help.  If you have any questions or concerns about a solution, please contact the support team  - support@ascentae.com.

If the device powers up as expected, but is stuck on the Android boot screen, please follow these steps to re-flash (factory reset) the ProDVX panel. You will need to re-install the relevant booking app after performing the following steps.Unplug everything from the device, including the power source.Press and hold the "Volume +" button.Whilst holding this button, provide power to the device (can be both PoE or PSU).Keep holding the button until the Android Recovery menu appears. In this menu, navigate using the volume (+/-) buttons to the format/wipe system option.Select this option by long pressing the circular menu button next to it.After confirming the reset, reboot the device and check and confirm whether it does so without any issues.After step 7, please be patient as it can take up to 10 minutes for the panel to reload. When the process is complete, you'll have a blank Android panel. As this process completely resets the panel, you'll need to reconfigure the network - so if you're using Wi-Fi you will need to re-authenticate.If you have any further questions, please contact support@ascentae.com to log a support ticket. It helps to speed things up if you provide:ModelSerial NumberProof of Purchase

Model                                                   Best ForPWM-011Smaller setups (10-inch room panels)PWM-041Larger setups (15-inch room panels)If it’s an IAdea panel, these mounts will take care of it.Quick Start GuidesGrab the PWM-011 Manual or the PWM-041 Manual to see how easy setup is.