.png)
Supported Devices
In order to get best performance from your Jupiter screen, it is important to use devices that are capable of supporting 21:9 resolutions. The Jupiter screen natively supports 5120 x 2160 @ 60Hz (5K60). Lower resolutions are supported and depending on the application can be displayed natively – with black borders – or stretched horizontally and vertically to fill the screen. Refer to the Jupiter user manual for details.
The following guidelines are based on testing by Jupiter. They are not intended to provide a comprehensive list of supported devices. Please check the specifications of the devices you intend to use.
The Jupiter OPS module is designed to support Jupiter screens at full 5K60 resolution.
PC’s with Graphical Processing Units (GPU)
Older PC’s with onboard GPU’s over 3 years old will not support 5K resolution, but are likely to support a 4K variation of 21:9 aspect ratios – 3440 x 1440, 3840 x 1620, 2560 x 1080).
Newer Intel models (less than 2 years old) support 4K60 and may support 5K30.
Models with Nvidia GPU chipsets / software generally support software to create custom resolutions (including 5K60 21:9).
Latest Intel models present no issues.
Current Intel model computers with on-board GPU’s which support 5K+ monitors:
- i7 - 11th Generation Intel® Core™ i7 Processors, Processor Graphics, Intel Iris Xe Graphics
- i5 - 11th Generation Intel® Core™ i5 Processors, Processor Graphics Intel UHD Graphics 750
- i3 - 12th Generation Intel® Core™ 13 Processors, Processor Graphics Intel UHD Graphics 730
Separate GPU’s
Most newer GPU’s cards should work. Check the specification to ensure it supports 5K
NVidea® software and hardware allows custom resolutions to be created should they not be supported by the OS.
Apple® GPUs
The newer Apple M1 chip equipped machines have no issues driving 5K resolution monitors
Certain OS builds do not expose the 5120x2160 resolution, despite it being supported. We recommend 3rd party software to set a custom resolution.
Other AV Hardware (Extron, Crestron, TvOne, Brightsign etc)
None of the AV hardware options we have tested currently support native 5K60
Support for MTR / Zoom Room systems
Front Row support on MTR’s is not dependent on support for 21:9 resolutions, and older generation MTR hardware will only support 16:9 resolutions. If your MTR is older than 2 years, you may only be able to support 21:9 aspect at low resolutions (2560 x 1080).
If you are attach a Jupiter screen to an existing MTR, please check the specification to ensure it will support 21:9 resolutions.
Latest generation MTR systems should support 21:9. We have tested the Lenovo ThinkSmart Core family which fully support 21:9 at 4K resolution.
Zoom can support 21:9 resolutions to their latest software, but please check that your Zoom Room hardware is capable of supporting 21:9 resolutions.
Supported Cables
HDMI will not support 5K60. Most systems connected via HDMI will support a maximum of 4K60.
To get full 5K60 resolution, DisplayPort 1.4 or better is recommended. Where possible, look for DP8K certification to ensure compatibility.
USB Type C (Thunderbolt) is also supported for 5K60 and will also provide touch control without the need for a separate cable. Passive Thunderbolt cables can only run for a maximum of 3m. Optical USB-C cables can be expensive, but will allow cable runs of up to 15m.
For longer cable runs, DisplayPort and separate USB-B cable for touch control is recommended.
USB Device Pass Through
The Jupiter screen includes a USB hub, enabling you to attach USB-A peripherals and signal to pass via the screen to both the internal OPS and any attached PC (external PC connected via USB-C or USB-B).
We have thoroughly tested this functionality with Lenovo ThinkSmart Core PC’s (MTR and OEM versions), Huddly cameras and Nureva audio products.