Knowledge Base

Enabling Map Viewer Hardware For Map Routing - On Site Installation Instructions Please select each section below for a step-by-step guide to get up and running. Please work your way through this list. If you encounter any hardware issues, please read step 5 carefully. 1. Background In Q4 of 2025, GoBright launched a new routing feature for their mapping solution. This is for live directions to resources (rooms, desks & parking) on map viewers. 2. Testing The tech team at Ascentae have worked alongside the GoBright team and tested this extensively, and we're impressed with the functionality. This is a great addition to the GoBright platform. 3. Commissioning If you have purchased a commissioning package with us, we'll configure the portal remotely. However, there are some steps that on-site engineers will need to perform. These can only be carried out locally. Please see sections 4 & 5. 4. Important Info & Key Points Only V2 of the Map Viewer supports this functionality. If you're running V1, you'll need to switch. The Map Viewer must support WebView (enabled in developer mode). We'll guide you through this in the next section 👍🏻 5. Enabling WebView and V2 Enabling WebView This is a simple procedure and needs to be carried out in the Android settings on the device. Let's walk you through the steps. Close the GoBright application — instructions are here. Scroll down to the Application section and keep tapping Current Version until it says 'you're now a developer'. On the same page, look for Developer Tools and select Browser. Change the browser to WebView. If it's stuck on loading, don't worry. Press settings and reboot the panel from the options menu.  Now that we've updated to WebView, let's flick the switch to the V2 of the map viewer... Switching to V2 Log in to your GoBright portal here. Head to Settings > Devices > Profiles. Look for the Map Viewer profile — this is clear as it will show as a Map Viewer Display in the Type column. Select this profile Scroll down to the Map Viewer section and make sure the theme is set to Version 2. If the device is stuck on loading again after saving the changes, please reboot the unit. 6. A Working Example Below is a quick example of finding a route to a room, desk and a parking space that could be displayed on the Map Viewer on site: 7. Mobile App As of the 19th of January 2026, GoBright added their map routing solution on both Apple and Android devices that have their app installed. The GoBright app is available for free on both platforms. Just check out the relevant store for your device. GoBright have produced a demo on their website which you can find here.   More Information For more information on this feature, please initially speak to your Ascentae Account Manager. For any pre-sales technical questions, get in touch at support@ascentae.com.   details { border: 0px solid #aaaaaa; border-radius: 4px; padding: 0.5em 0.5em 0; width: 100%; } summary { font-weight: bold; font: roboto; color: white; margin: -0.2em -0.2em 0; padding: 0.1em; border-radius: 15px; background-color: #3f484d; padding: 15px; width: auto; height: auto; } details[open] { padding: 0.5em; } details[open] summary { border-bottom: 1px solid #aaaaaa; margin-bottom: 0.5em; background-color: #35abe5; } details { border: 0px solid #aaaaaa; border-radius: 4px; padding: 0.5em 0.5em 0; width: 100%; font-size: 10px; } summary { font-weight: bold; font: roboto; color: white; margin: -0.2em -0.2em 0; padding: 0.1em; border-radius: 15px; background-color: #3f484d; padding: 15px; width: auto; height: auto; } details[open] { padding: 0.5em; } details[open] summary { border-bottom: 1px solid #aaaaaa; margin-bottom: 0.5em; background-color: #35abe5; }

This will walk you through the steps to allow Ascentae Support access to your GoBright portal. This is used by Ascentae to commission your project, or for ad-hoc assistance with a support ticket regarding an existing portal. Please click on each section below to go through the steps.  1. Important Information If Ascentae is commissioning your portal, permissions must be provided by an administrator from the end-users side in order for us to access your portal. You'll provide us with a temporary login.  Full admin rights must be permitted. We'll cover this later.  It is your responsibility to grant AND revoke Ascentae access to your portal.  2. Your GoBright login Information Whoever signed the licensing agreement with GoBright will have received an email from sales@gobright.com with the initial admin login details. This includes: Email address Password Organisation code Ascentae doesn't see your login information, so it's important you follow the next steps. We will never ask for the original login information for your portal! Let's get going... 3. Granting Ascentae Access   Log into your GoBright portal here and navigate to the Admin Centre. See step 2 for your credentials. After you have logged into your GoBright account, head to the Admin Centre: On the top navigation, head to the users section. Proceed to add a new user. Please use the following information: Name: Ascentae Support Integration: None (do not integrate our account) Email address: support@ascentae.com Password: Manually enter a password or use the ‘Generate password' option and make a note of it Phone number, NFC and Default cost centre should be ignored All roles should be selected under the Meet-Work-Visit and View section We recommend using the generate password field, to create a random strong password. After you've done this, copy it to the clipboard: The final step on this page is the permissions (important), which is at the very bottom of the page. Please ensure step F above has been carried out. Scroll back up to the top of the page after confirming all of the above is correct and hit save. Looks like we're good to go. Let's move on to the next step. 4. Finding Your Org Code To find your organisation code, head to Settings > General. This is the 2nd section on this page. 5. Submit Your Information Email support@ascentae.com with the following information: Company Name & Contact Info Organisation Code Password       details { border: 0px solid #aaaaaa; border-radius: 4px; padding: 0.5em 0.5em 0; width: 100%; } summary { font-weight: bold; font: roboto; color: white; margin: -0.2em -0.2em 0; padding: 0.1em; border-radius: 15px; background-color: #3f484d; padding: 15px; width: auto; height: auto; } details[open] { padding: 0.5em; } details[open] summary { border-bottom: 1px solid #aaaaaa; margin-bottom: 0.5em; background-color: #35abe5; }