IMPORTANT NOTE:  This is a summary of the full HDX User Guide, provided by Nureva.  We strongly recommend that you read this in full prior to purchase / installation of any HDX system.This overview is provided by Ascentae as a basic guide of what to look for to ensure a smooth installation of HDX systems in a typical deployment.  As such, advanced functionality such as integration with 3rd party subwoofers, Adaptive Voice Amplification and Adaptive Voice Lift are not included in this overview.  Additional guidance for these scenarios can be found in the full HDX User Guide.For the purposes of this overview, all rooms are considered to be regular shape.  For details of options in irregular shaped rooms, refer to the full guide.As this guide is provided as a pre-installation reference, it does not cover the installation process.  Details of installation best practice can be found in the full guide or on the Nureva support site – support.nureva.com.  The full HDX guide can be found here - https://www.nureva.com/user-guide/hdxHDX OverviewThe Nureva HDX series is a mutli-component audio system which is suitable in spaces up to 223m2. It consists of 3 elements – Providing full range distributed audio, adaptive voice lift, adaptive voice amplification, full room microphone coverage, assisted listening via Auracast and full connectivity to UC platforms (Teams, Zoom etc). The HDX series offers 5 modular configurations, consisting of 3 components.System Hub All in one system eliminating need for separate DSP’s, amps and Bluetooth transmitters -          AV-over-IP for single cable installation -          Bluetooth audio streaming -          Auracast broadcast audio -          Intelligent compute features including camera tracking, controller integration & device management -          Passive cooling for quiet operation Sleep mode for energy conservationAudio Bars Speakers / microphones combined in single, easy to install unit to support distributed audio. -          Full range distributed audio and full room microphone coverage -          2-way speaker system with tweeter & dual woofer -          2 dimensional microphone array -          Single Ethernet connection to hubFlexible horizontal or vertical installation-      Flexible horizontal or vertical installationMicrophone Pod (option) Spports Microphone Mist for improved full room coverage -          2 dimensional microphone array -          Single Ethernet connection to hub -          Flexible installation on wall or ceilingHDX ConfigurationsPrior to purchasing a HDX system consider the following-          Room Dimensions – get accurate measurements of room-          Active locations – note where people speak, seating & presenter areas and if there is a ‘front of room’-          Room environment – consider which physical locations are best for HDX component placement-          Room acoustics – assess reverberation & background noise to determine best placement for HDX components.Coverage for each HDX configuration is based on the length of the longest wall.  For rooms with a more complex geometry, consider a larger configuration or add microphone pods to provide best coverage.-          2 HDX Audio bars are suitable for rooms up to 91.m in length-          4 HDX Audio bars are suitable for rooms up to 18.3m in length -          Microphone pods can be added to extend pickup coverage and support Adaptive Voice LiftHDX Placement Guidelines In order to provide best audio coverage in any given space, follow these principles: 1.       Maintain a clear line of sight between audio bars & microphone pods.  The system performs best when they have a clear, unobstructed view of each other and the room. 2.       Avoid obstacles.  Avoid placing components behind pillars, inside alcoves and in recessed areas. 3.       Stay clear of noise sources.  Position components away from HVAC vents, fans and other equipment that produces continuous background noise.Audio Bar PlacementAudio bars can be mounted horizontally or vertically on the wall using the supplied mounting bracket, or on VESA standard mounting solutions (display mounts, floor stands, mobile carts etc).Firstly, consider whether the space has a defined ‘front of room’ as this is the natural focal point of a meeting or presentation where audience attention is focused.2 Audio Bar Solution Ideally, for rooms with a defined front position, place 2 audio bars along this wall, evenly distributed (¼ and  ¾ points on along the wall) to provide balanced audio for both presenters and audience.For spaces without a defined ‘front of room’, the optimal positioning should be on the same long wall.For more details, refer to HDX User Guide - https://www.nureva.com/user-guide/hdx/placement4 Audio Bar SolutionUse a balanced, symmetrical layout to provide consistent coverage across the room. For spaces with a defined ‘front of room’, there are multiple options for positioning.For spaces without a ‘front of room’ the bars should be positioned evening along the long walls to provide consistent coverage.Audio Bar OrientationHDX Audio bars can be mounted vertically or horizontally.-          Vertical orientation (default) – microphones are positioned in the upper half of the bar, to provide optimal localisation and clarity -          Horizontal orientation – the speaker drivers need to be positioned towards the outer edges of the room for even sound distribution.  This works best when working around windows and other obstacles. Guideline Measurement Why this helps Suggested height from floor 91 – 366cm Audio bars being placed at or above head level will help direct sound towards listeners and improve microphone pickup. Maintain minimum clearance of 8cm above the audio bars for wall mount installation and service   Minimum distance from adjacent wall or corner 30cm Avoide placing audio bars on walls close to corners to reduce echo.  If corner placement is required, angle the audio bars to face into the room using a VESA standard mounting solution (not provided). Minimum spacing between audio bars 152cm Adequate space between the audio bars helps prevent them playing directly into other components, reducing echo and supporting consistent performance Microphone Pod PlacementOne or two microphone pods may be mounted on the ceiling, wall or VESA standard mounts, depending on room layout, furniture arrangement and location of primary talker.The below layouts demonstrate different placement examples but microphone placement is flexible depending on the use case. Examples – 1 microphone podExamples – 2 microphones podsMicrophone Pod installation Installation is very flexible.  The supplied bracket supports  any orientation is supported except for upside down on a wall.Microphone Pod Mounting Guidelines Guideline Measurement Why this helps Typical ceiling-mounted height 244 to366cm The coverage and sensitivity of the microphones are balanced, helping capture voices clearly Minimum wall mount height 91cm The placement of microphone pods above seated height helps maintain clear pickup. Minimum spacing from audio bars 152cm Adequate spacing between microphone pods and audio bars ensures speakers and microphones are not facing directly towards each other, reducing echo and supporting features such as Adaptive Voice Amplification and Adaptive Voice Lift System Hub Positioning The HDX system hub can be placed on a table, shelf or rack, or wall mounted.  Regardless of placement, ensure adequate ventilation an an unobstructed Bluetooth connection.For optimal placement consider -          Side ventilation: allow at least 56mm of clearance -          Top ventilation: allow at least 86mm of clearance above -          Heat considerations: do not install the system hub near other devices that generate heat.  Ambient temperature must remain below 40°C -          Bluetooth antenna: ensure it is upright for best signal strength.  Antenna extender are not recommended. -          Password and enrolment code are located on the base of the system hub.  Make a note of these prior to final installation of the hub as they will be needed to enrol system into Console. If in doubt, Ask Ascentae We are here to help.  If you have any questions or concerns about a solution, please contact the support team  - support@ascentae.com.

If the device powers up as expected, but is stuck on the Android boot screen, please follow these steps to re-flash (factory reset) the ProDVX panel. You will need to re-install the relevant booking app after performing the following steps.Unplug everything from the device, including the power source.Press and hold the "Volume +" button.Whilst holding this button, provide power to the device (can be both PoE or PSU).Keep holding the button until the Android Recovery menu appears. In this menu, navigate using the volume (+/-) buttons to the format/wipe system option.Select this option by long pressing the circular menu button next to it.After confirming the reset, reboot the device and check and confirm whether it does so without any issues.After step 7, please be patient as it can take up to 10 minutes for the panel to reload. When the process is complete, you'll have a blank Android panel. As this process completely resets the panel, you'll need to reconfigure the network - so if you're using Wi-Fi you will need to re-authenticate.If you have any further questions, please contact support@ascentae.com to log a support ticket. It helps to speed things up if you provide:ModelSerial NumberProof of Purchase

Model                                                   Best ForPWM-011Smaller setups (10-inch room panels)PWM-041Larger setups (15-inch room panels)If it’s an IAdea panel, these mounts will take care of it.Quick Start GuidesGrab the PWM-011 Manual or the PWM-041 Manual to see how easy setup is.

GoBright have released a Maintenance Mode option for their portal. Please note: The Interact display will not update to show the device as in maintenance mode. This will be a future release, but there is currently no release date that we can provide. This information was last updated on Wednesday 17/06/2026. What is Maintenance Mode?Need to take a resource out of action? Now you can. Setting a resource to maintenance blocks new bookings instantly. It’ll even give a heads-up to anyone who already had it booked so they can find an alternative resource. Sys Admins can also decide exactly who has the permissions to set maintenance for each location.Switching Maintenance OnThis is not enabled by default - so in this article, we'll guide you how to get up and running.This is done on a per-role basis - so, for example, you can restrict your portal so that only admins can put a resource into maintenance mode. Head to Settings > Users > Roles and enable the following:If you have multiple roles, you'll need to update each role accordingly. Putting a Resource Into MaintenanceTo put a resource into maintenance mode, head to Bookings > Maintenance:And then select the green 'Add Maintenance' icon.Once you have selected the correct location, you can select multiple resources - these include rooms, desks and also parking. Once saved, this is logged in Bookings > Maintenance. It's also displayed on the portal and you cannot book the resource. In this example, we've used a desk.For example when you select the resource:And on the map on your dashboard:Cancel MaintenanceIf the maintenance was completed before the scheduled time and the resource can be booked again, you can manually cancel it. Head back to Bookings > Maintenance and hit the X:As you can see, previous maintenance is shown but greyed out so there is still a log. Completed MaintenanceIf the scheduled maintenance time passes, you do not need to take any action as GoBright automatically updates to show it's finished and the desk is now bookable again.Remember: This is done on a per-role role basis and it needs to be enabled under Settings > Users > Roles. This is not enabled by default.If you have any questions regarding this setup, please log a ticket by contacting support@ascentae.com.

Dictate the summary of this article: Your browser does not support the audio element. If your ProDVX panel has GoBright pre-installed but you have no requirement to use this application, you can remove it from the panel.Completion Time: ~5-10minsFire up the panel and wait for the GoBright application to load. You will be presented with an activation code. Ignore the activation and perform the following gesture on screen to exit the kiosk. Removing your finger after each motion: This now takes you into the Android settings interface. You will not be prompted for a PIN as the device has not been activated.Under the Device section, select Exit and confirm the pop-upSwipe down twice / three times from the top of the screen and press the settings cogFind the Device section, select Apps and then find GoBright - Device Select this option and select Force Stop. On the same page, press Uninstall and confirm the pop-up. Now, on the bottom toolbar, press the triangle back icon 2 or 3 times to return to the home screen.After the above steps above have been carried out, GoBright has been uninstalled and you have a blank ProDVX panel.Now use the devices web browser to download the .apk file of your choice and install the relevant package. You also have the option of installing the .apk file from a USB device.Important: If you’re using a USB device, it must be formatted as FAT32. NTFS is not supported.If you have any questions, please log a support ticket by contacting Ascentae Support.     

Dictate the summary of this article: Your browser does not support the audio element. If you are installing an Interact on your site but do not want it to be free-standing on a desk, there are other options available.Under Desk MountProduct Code: INT1-MOUNT-DESKInfo: Optional extraIt's possible to mount the Interact so it's fixed under a desk. The design of the bracket means you can easily slide the Interact device in / out if required. This option saves desk space and reduces any risk of accidental damage if it was free-standing on a desk.Below are some images and dimensions to help you plan your install.Wall MountInfo: Included with the deviceSimply use the backplate that comes with the Interact device. Once the backplate is detached:Glass MountProduct Code: INT1-MOUNT-GLASSInfo: Optional extraIt's also possible to mount the Interact to a glass surface. When purchasing your Interact(s) please quote the correct quantity of the above product code. These come with double-sided 3M adhesive tape.Please quote the above product codes and quantities when requesting a quote from Ascentae.