Technical Resource Hub

Nureva HDL410Best Practice for Camera Zoning Before installing a camera zoning solution to integrate with your Nureva audio solution, we recommend you refer to the below information and important links.You can find comprehensive instructions on installing and configuring a Nureva / camera solution on the Nureva Support site.This article gives guidance you may not find online, plus some Top Tips that we have picked up. Understand the customer requirementsWhen integrating the HDL410 for camera zoning, you can install up to 3 cameras covering different areas of the space.A typical use case may be a presenter / audience configuration, with a camera facing the front of the room for presentations and another 1 or 2 covering the audience.We also see this in use in larger meeting rooms where a single camera struggles to cover the entire room.If you have any queries about this, please contact Ascentae for advice.  We can even offer a full pre-installation consultancy service to help with this. Understand the limitations of the technologyThe HDL410 will deliver X,Y co-ordinates to an Inogeni Cam230 camera switcher, enabling it to switch to a camera relating to a specific zone in the room.It is then a function of the camera to Pan, Tilt and Zoom within that zone.  Additional camera software may be required to enable this.Zones cannot overlap – or be too close together – as this could result in the cameras switching incorrectly.Both the HDL410 and Inogeni CAM230 MUST be connected to a network and the HDL410 MUST have internet access and be enrolled in Console Cloud.Choosing the correct cameraThe Inogeni CAM230 allows up to 3 cameras to be integrated – 2 USB and 1 HDMI.  Alternatively, a 3rd USB camera can be supported using the Inogeni U-CAM convertor.This gives great flexibility and allows different types of camera to be used depending on the application.For example, a framing camera (such as Huddly L1) could be used to accurately frame a presenter as they move around the front of the room and a PTZ camera could be used for the audience.  A 3rd, static camera could be trained on a whiteboard to capture the content when someone is writing on the board.Positioning of the Nureva Sound BarsIt is strongly recommended that the 2 sound bars are mounted on opposite or adjacent walls to provide the most accurate sound location data. As with all installations of Nureva sound bars, ensure the sound bars are not mounted directly above a screen or other obstruction.We have found that any obstructions underneath the sound bar can cause problems with accurate sound location data, so ideally they should be mounted with nothing underneath them.  However, if this is not possible, refer to the Microphone clearance requirements guide for details on how to install.https://support.nureva.com/docs/installation-hdl300-microphone-clearance-requirements-and-recommendations-2   Creating camera zonesBe aware that unless your room is acoustically perfect, X, Y coordinates will always have a margin for error.Ideally, make your zones generous and leave at least 50cm gap between them.  If zones are too small, or too close together, in room echo can cause inaccuracies and cause the camera to switch unnecessarily.It is generally better to have the system revert to the default camera than to focus on the wrong person or continually switch cameras if someone is sat on the edge of 2 zones which are too close together.Watch out for reflectionsCameras are dumb and can easily be confused by reflections in windows.Be mindful of setting presets that can catch reflected images, or setting the camera to track in areas where windows will reflect if it’s dark outside.Ideally, curtains or blinds will not only avoid this issue, but have the additional benefit of reducing echo and reverberation in the room and so improve performance of the HDL device.If in doubt, Ask AscentaeWe are here to help.  Please ask if you need any guidance, or would like to engage us to do a consultation on HDL and camera integration.Available ResourcesInogeni Integration FAQ’s - https://support.nureva.com/docs/technical-faqs-hdl410-and-inogeni-cam230Inogeni Integration Guide - https://support.nureva.com/docs/integration-guide-hdl410-and-cam230

GoBright updated their hygienic mode feature.This was first introduced during COVID-19, and, if enabled, it requires a desk to be cleaned after every use. The Connect & Glow would turn purple until a card was swiped or if the desk was updated in the portal.However, it is now possible to highlight the desk as required to be cleaned at the end of every day instead of after every check-in. This is configured in the profile attached to the desk.Head to Settings > Work > Profiles and select the profile linked to the desk(s) you wish to enable this for.You can configure your profile from here, depending on your preferences. Here is an example of setting the desk as required to be cleaned at 5pm every day:Please note: If this feature is enabled, the Connect will not turn off outside of office hours until it has been marked as clean.This feature is also supported for the Interact.

Supported DevicesIn order to get best performance from your Jupiter screen, it is important to use devices that are capable of supporting 21:9 resolutions.  The Jupiter screen natively supports 5120 x 2160 @ 60Hz (5K60).  Lower resolutions are supported and depending on the application can be displayed natively – with black borders – or stretched horizontally and vertically to fill the screen.  Refer to the Jupiter user manual for details.The following guidelines are based on testing by Jupiter.  They are not intended to provide a comprehensive list of supported devices.  Please check the specifications of the devices you intend to use.The Jupiter OPS module is designed to support Jupiter screens at full 5K60 resolution.PC’s with Graphical Processing Units (GPU)Older PC’s with onboard GPU’s over 3 years old will not support 5K resolution, but are likely to support a 4K variation of 21:9 aspect ratios – 3440 x 1440, 3840 x 1620, 2560 x 1080).Newer Intel models (less than 2 years old) support 4K60 and may support 5K30.Models with Nvidia GPU chipsets / software generally support software to create custom resolutions (including 5K60 21:9).Latest Intel models present no issues.Current Intel model computers with on-board GPU’s which support 5K+ monitors:i7 - 11th Generation Intel® Core™ i7 Processors, Processor Graphics, Intel Iris Xe Graphicsi5 - 11th Generation Intel® Core™ i5 Processors, Processor Graphics Intel UHD Graphics 750i3 - 12th Generation Intel® Core™ 13 Processors, Processor Graphics Intel UHD Graphics 730Separate GPU’sMost newer GPU’s cards should work.  Check the specification to ensure it supports 5KNVidea® software and hardware allows custom resolutions to be created should they not be supported by the OS.Apple® GPUsThe newer Apple M1 chip equipped machines have no issues driving 5K resolution monitorsCertain OS builds do not expose the 5120x2160 resolution, despite it being supported.  We recommend 3rd party software to set a custom resolution.Other AV Hardware (Extron, Crestron, TvOne, Brightsign etc)None of the AV hardware options we have tested currently support native 5K60 Support for MTR / Zoom Room systemsFront Row support on MTR’s is not dependent on support for 21:9 resolutions, and older generation MTR hardware will only support 16:9 resolutions.  If your MTR is older than 2 years, you may only be able to support 21:9 aspect at low resolutions (2560 x 1080).If you are attach a Jupiter screen to an existing MTR, please check the specification to ensure it will support 21:9 resolutions.Latest generation MTR systems should support 21:9.  We have tested the Lenovo ThinkSmart Core family which fully support 21:9 at 4K resolution.Zoom can support 21:9 resolutions to their latest software, but please check that your Zoom Room hardware is capable of supporting 21:9 resolutions.Supported CablesHDMI will not support 5K60.  Most systems connected via HDMI will support a maximum of 4K60.To get full 5K60 resolution, DisplayPort 1.4 or better is recommended.  Where possible, look for DP8K certification to ensure compatibility.USB Type C (Thunderbolt) is also supported for 5K60 and will also provide touch control without the need for a separate cable.  Passive Thunderbolt cables can only run for a maximum of 3m.  Optical USB-C cables can be expensive, but will allow cable runs of up to 15m.For longer cable runs, DisplayPort and separate USB-B cable for touch control is recommended.USB Device Pass ThroughThe Jupiter screen includes a USB hub, enabling you to attach USB-A peripherals and signal to pass via the screen to both the internal OPS and any attached PC (external PC connected via USB-C or USB-B).We have thoroughly tested this functionality with Lenovo ThinkSmart Core PC’s (MTR and OEM versions), Huddly cameras and Nureva audio products.

Huddly L1 – integration with Inogeni Cam230 We have identified an issue with integrating multiple Huddly L1 cameras with the Inogeni Cam230 camera switcher. SymptomsTypically, the Inogeni Cam230 keeps a USB signal active with all attached USB cameras.  However, the Huddly L1 camera uses 50% additional USB bandwidth.  The upshot is that when 2 Huddly L1 cameras are attached, the Inogeni Cam230 runs out of USB bandwidth and there is no USB signal to the non-active camera.Users may experience issues when switch sources between active / non-active cameras which include frozen image and very long delays between switches.ResolutionThis issue was identified and fixed in April 2024.  Simply update your Cam230 to latest firmware.Known limitationsThere is still a slight delay in the transition between active and non-active cameras, however, this is now below 1 second.How to Update The Firmware on the Inogeni CAM230Visit https://inogeni.com/product/cam230/?tpl=support#scroll_to to get the latest firmware.Extract the zip file.Access the web portal of the CAM230 (default address 169.254.10.10 / default user : admin / default password : admin)Go to System tab, scroll to Update section at bottom of page.Press 'Choose File' and select the .wic file that you extracted.Click 'Update CAM230'.  Once update is complete, the CAM230 will reboot and web portal will refresh.

By default NFC is not enabled on either the RoomPanel or RoomPanel Plus.Open a browser and load up https://IP_Address of the panel.User: adminPassword: 0000 Go to System > Device ManageEnter this code in the ‘Server URL’ field:M7:nfc.enable=1Select ‘Auto provision’Press ‘Confirm’ to save the changes.

Product Code: INT1-POE-DESKGoBright have released a PoE adapter for their Interact device. If you can't power the device over the 230V mains adapter, PoE is now here! As you can see, it comes with 3M adhesive to fix the device to a surface.This is the connection that needs to be plugged into the Interact device:You then have the expansion box:  Note: A network cable is not suppliedWe tested the device on the 12th of June 2024, using a "dumb" NETGEAR PoE switch and an Interact running Application Version 1.6.1. If you're using a managed switch, please ensure PoE is enabled on the port(s) that you connect the Interact(s) to. Some further photos that might help plan your installation:Important: When using Interacts, you must configure your firewall to allow outbound traffic over MQTT (port 8883) over TLS. NTP and DNS must also be correctly configured for the device to communicate with the GoBright platform. The firewall configuration can be found here.Please contact support@ascentae.com for any help.