Technical Resource Hub

The XDS-1588 and XDS-1588-A cannot exceed Android 7.1. The WRP-1000-A/H cannot  exceed Android 9. Please ensure camera capability before selecting your panel for visitor management if you will be taking a photo of the visitor or scanning QR codes.Last Updated:2nd of December 2025ModelGoBright App VersionAndroid OSCamera QR SupportAscentae approvedXDS-158812.24 to 14.157.1✔(2MP)✔✔XDS-1588-A12.24 to 14.157.1✔(2MP)✔✔WRP-1000-A/H13.28 to 14.159✔(8MP)✔✔WRP-1000-LN/A9❌❌❌WRP-1000-L V2N/AAndroid 12❌❌❌WRP-1000-A V2N/AAndroid 12✔ (8MP)✔✔WRP-1000-H V2N/AAndroid 12✔ (8MP)✔✔ RecommendationIf you are deploying new hardware, stick to the V2 (Android 12) to ensure security compliance (InfoSec). Android 9 is quite dated by modern enterprise standards.

Information correct as of the 16th of September 2024In September, GoBright introduced a new feature called 'Early Presence Confirmation'.For example, if you make a booking on a Monday for the upcoming Friday, your portal can now be configured to prompt the user up to 48 hours before the booking is due to confirm that they still need to use that space. Key Points:This feature is currently only available for desks and parking​This is not currently available for rooms​Maximum notification is 48 hours​ before the booking is due to startBookings are automatically canceled if no action is taken​ from the email / push notificationThis is disabled by default and must be switched on. Speak to our tech team or your account manager if you would like us to set this up for youSignificantly increases efficiency of resources for your business The ProcessYou will get an email during the predefined time.For example: If you select 'Yes, I will attend', you will be directed to the GoBright portal: If you select 'No, delete it' you will still be directed to the GoBright portal: Example of a push notification from the GoBright app:If you take no action (ignore the email / push notification), the booking will be automatically canceled and the person who made the booking will receive an email.This means that space will be freed up for someone else to book. This is particularly useful for people who have reoccurring bookings but might be off sick / on annual leave etc. Share This

From the 6th of November 2024, it's now possible to add a buffer time for both before and after a meeting. This needs to be enabled in the profile that is linked to the room.You need to be an administrator to configure this option.1. Head to Settings > Rooms > Profiles and select the relevant profile you would like to update2. If you have more than one, select the profile that needs to be updated so that approval is required:3. Enter your desired times for before and after a meetingIf you try to book the room that violates the buffer, you will get the following error:Multiple email addresses can be added for notifications. Separate these with a comma.This can be coupled with Services - e.g. services to request a change of the layout of the room or deliver food and drink prior to the meeting.For any assistance, please contact support@ascentae.com.

You must have Integration configured on your portal in order to set this up.If you do not have integration, please speak to your account manager for pricing.In February 2025, GoBright expanded their integration options. Rooms can already be linked to a room resource email address in O365 - but now desks and parking can be configured in the same way too.Each desk / parking space needs to be linked to a resource email address in your O365 environment. For example:  Once the resources are configured, they need to be setup in GoBright.DesksOn the GoBright portal head to Settings > Work and select the relevant desk you need to update. You need to change 'no integration' to the relevant name of the Integration you have configured. ParkingThe same as the above applies for parking, but can be found under Settings > Park.Once Microsoft and GoBright have synced, you can book directly from Outlook.For example, you can book an office, desk and a parking space via Outlook at the same time:And this will update both your calendar and the calendar for the room(s).The update is pushed to the GoBright portal. For example:If you have Teams integration enabled, the link is automatically added to the invite for the calendar of the person booking the room and also the rooms resource itself. If you have any questions, please contact support@ascentae.com for assistance. 

If you're experiencing issues with NFC cards not being recognised on the Pogo module, please download and install this file:Download File (1.5M)The file will need to be placed in the root directory on a USB drive that's formatted as FAT32.If you don't have a USB drive to hand, you can download the file on the browser and run the .apk from the downloads section.If you decide to download and use a USB, once the USB is inserted, swipe down from the top and select the name of the device. Run the.apk, give all permissions, and then reboot the panel after the installation is complete.Please also ensure that the PINs are correctly aligned, and the screws are secure.We have tested this add-on in one of our Experience Centres (Model: APPC-32X) and it's got the Ascentae seal of approval.

You must be an admin to perform this action as access to the settings is required. If you do not have access, please speak to your GoBright Administrator.The GoBright App must be installed on your phone and you must be logged in as an Administrator.To reset the GoBright Interact device, log in to the GoBright portal and head to Settings > Devices > Interacts.Delete the device (step 3 above).The device will then show as offline:Place your finger on the 'Offline' section and swipe down to bring up the following:Select recommission and then confirm you wish to recommissionThe Interact will rebootYou are then presented with a QR code that needs to be scanned.You now need the GoBright App. Load the App and click on the 3 horizontal lines in the top right to bring up the settings menuSelect Admin toolsSelect GoBright InteractsSelect 'Commission an Interact by QR code'Select your commissioning presetScan the QR code on your phone that is logged in with an admin accountComplete the next page and make sure the Interact is coupled to the correct room / desk / parking spaceSelect 'Commission Device'After approximately 30 seconds the device will reboot.If your device is stuck on 'Connecting MQTT over TLS' please ensure that the following firewall rules have been applied:Outbound 8883 - Traffic over MQTT over TLS to the GoBright platformThe full firewall configuration can be found here:https://support.gobright.com/hc/en-us/articles/360010024559-Firewall-configuration