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gobright iadea biamp lenovo nuiteq ptzoptics Rocware Mersive maxhub logo rethink jupiter utelogy audiebant ProDVX Nureva gobright iadea biamp lenovo nuiteq ptzoptics Rocware Mersive maxhub logo rethink jupiter utelogy audiebant ProDVX Nureva
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Installation 1 month ago

Removing The GoBright App - ProDVX Panels

Dictate the summary of this article: Your browser does not support the audio element. If your ProDVX panel has GoBright pre-installed but you have no requirement to use this application, you can remove it from the panel.Completion Time: ~5-10minsFire up the panel and wait for the GoBright application to load. You will be presented with an activation code. Ignore the activation and perform the following gesture on screen to exit the kiosk. Removing your finger after each motion: This now takes you into the Android settings interface. You will not be prompted for a PIN as the device has not been activated.Under the Device section, select Exit and confirm the pop-upSwipe down twice / three times from the top of the screen and press the settings cogFind the Device section, select Apps and then find GoBright - Device Select this option and select Force Stop. On the same page, press Uninstall and confirm the pop-up. Now, on the bottom toolbar, press the triangle back icon 2 or 3 times to return to the home screen.After the above steps above have been carried out, GoBright has been uninstalled and you have a blank ProDVX panel.Now use the devices web browser to download the .apk file of your choice and install the relevant package. You also have the option of installing the .apk file from a USB device.Important: If you’re using a USB device, it must be formatted as FAT32. NTFS is not supported.If you have any questions, please log a support ticket by contacting Ascentae Support.     
Lee Russell (@lee) June 4, 2026
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Installation 2 months ago

GoBright Interact Mounting Options

Dictate the summary of this article: Your browser does not support the audio element. If you are installing an Interact on your site but do not want it to be free-standing on a desk, there are other options available.Under Desk MountProduct Code: INT1-MOUNT-DESKInfo: Optional extraIt's possible to mount the Interact so it's fixed under a desk. The design of the bracket means you can easily slide the Interact device in / out if required. This option saves desk space and reduces any risk of accidental damage if it was free-standing on a desk.Below are some images and dimensions to help you plan your install.Wall MountInfo: Included with the deviceSimply use the backplate that comes with the Interact device. Once the backplate is detached:Glass MountProduct Code: INT1-MOUNT-GLASSInfo: Optional extraIt's also possible to mount the Interact to a glass surface. When purchasing your Interact(s) please quote the correct quantity of the above product code. These come with double-sided 3M adhesive tape.Please quote the above product codes and quantities when requesting a quote from Ascentae.
Lee Russell (@lee) June 3, 2026
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Installation 2 months ago

GoBright View - Web Player

Dictate the summary of this article: Your browser does not support the audio element. Digital signage can now be displayed using a web browser. The Web Player is on a view-only basis, so you can't make config changes on the screen itself. To use the web player you need to open the url link within the same server tenant. For example, on your Dashboard:However, when you switch to View:It will switch to:As you can see, it has switched from UK1B to UK1S, but you never leave your GoBright portal. In this instance, if you was to use UK1B the browser will alway show an activation code (valid for 12 months). However, when switching to UK1S the digital signage kicks in - as long as you have added the device on the GoBright portal.Please check the correct link on your GoBright portal as GoBright has several servers across different countries. In this instance, Ascentae is on UK1B, so it's UK1S. The full link for this example would be:https://uk1s.gobright.cloud/playerAscentae have tested this on the following browsers:                  Browser                        Version     Test Result     Approved?Chrome148.0.7778.179 (64-bit)👍🏻   YesEdge148.0.3967.83 (64-bit)👍🏻   YesFireFox151.0.2 (64-bit)👍🏻   YesOpera132.0.5905.11 (64-bit)👍🏻   YesSafari11.1 or higher(Tested by GoBright)   YesBrave1.90.124 (64-bit)👍🏻   YesWe tested the above in June 2026.Please ensure you are running the latest release of your browser.Lets Get StartedLogin to your GoBright portal at https://portal.gobright.cloudSelect the 4-square grid in the top-right and select 'View'Select the 'Devices' tab and look for the top level location. In this instance, there is just one. Right-click on the location and select Add > DeviceOn this page, enter a relevant name and hit saveYou will then be directed to a new page Now we need to activate your device. The activation code is shown on screenEnter your activation code & allow around 1 minute for the activation to kick-inIf you want to read the full GoBright article, it can be found here.If you have any questions, please log a support ticket.
Lee Russell (@lee) June 2, 2026
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Installation 2 months ago

MAXHUB WB05 Wireless Dongle - Ensuring best performance

Dictate the summary of this article: Your browser does not support the audio element. Initial Configuration - Setting SSIDWhen configuring your MAXHUB host device (V-series screen or W70) for use with the WB05 wireless dongle, an SSID must be configured.  By default, the SSID will populate with the device name you have entered during the initial setup.However, whilst the device name can contain punctuation, the SSID cannot.  If the SSID contains punctuation, when you pair the dongle and attempt to use it on your computer, the dongle cannot connect to the host device.How to FixFollow these steps to resolve the issueExit from the home screen of the host device (if it is a W70, you need to break out of the MTR interface using admin credentials)Go to the Windows desktop and load 'Settings' appNavigate to 'Wireless Hotspot' menuEnsure 'Wireless Hotspot' is enabledChange 'Hotspot Name to remove any punctuationExit appReboot deviceOnce device has rebooted, insert the dongle into the USB port on the device to re-pair the dongleUsing the Wireless DongleThe effective range of the wireless dongle is 4m from the centre of the screen.Performance will be impacted at extreme range,  Symptoms may includeLoss of connection between dongle and host deviceDelayed screen refreshLagging of video / audioLoss of sync between video and audioMaximum range can be impacted if the screen is recessed, the MTR is mounted behind a screen or the is no 'line of sight' between the host device and the dongle.If any of these issues occur, relocate the sharing computer and dongle closer to the host device.
Nick Palmer (@nick) May 20, 2026
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Installation 5 months ago

GoBright Interact Signal Levels

Wi-Fi signal strength is measured in dBm, with values usually ranging from -30 dBm to -90 dBm. A value closer to 0 (e.g. -50 dBm) indicates a stronger, faster connection, while lower numbers (e.g. -80 dBm) indicates a weaker, slower, or unstable connection. -50 dBm to -60 dBm (Excellent/Good)-60 dBm to -70 dBm (Fair)-70 dBm to -80 dBm (Weak)-80 dBm to -90 dBm (Unusable)Walls and electronic interference will significantly drop the dBm value in your environment. Finding your dBm level on an InteractPress and hold the time in the top-right for a few secondsSelect open device infoHere you have 4 options on the left hand side. On this screen you can find:StatusIP addressMAC addressSSID Signal, channel and dBmAuth mode used (e.g WPA2 PSK)We need to concentrate on the 2nd option down - WiFi. There is a signal indicator that will fluctuate in real-time. Values between -50 dBm and -65 dBm are good.Important: Interacts operate on the 2.4 Ghz spectrum. 5 Ghz is not supported.Still having issues? Check out our on site install guide here.
Lee Russell (@lee) February 17, 2026
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Installation 5 months ago

IAdea Panels - Removing The GoBright App

This article has moved. Please click here to view the guide.
Lee Russell (@lee) February 17, 2026
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