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{"query":"plug","articles":[{"id":45,"title":"GoBright Power Control Plug","content":"<div>The Control Plug is the solution for managing the power usage for your GoBright Interact. The solution is to power on your desk workstation only when checked-in.<\/div><div><br><\/div><div><b>Summary, key points & benefits:<\/b><\/div><div><br><\/div><ul><li>Supports a Bluetooth range of up to 15m<\/li><li>Up to 5 Interacts can be connected to a single Control Plug<\/li><li style=\"--tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgb(59 130 246 \/ 0.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; --tw-contain-size: ; --tw-contain-layout: ; --tw-contain-paint: ; --tw-contain-style: ;\">The firmware version on the Interact must be running 2.4.7 or above<\/li><li>Only available for Interacts - GoBright Connects are not supported<\/li><li>Available in UK, EU and USA versions<\/li><\/ul><div><img src=\"..\/assets\/resources\/articles\/media-uploads\/media_6992f68cd8ab6.png\" style=\"max-width: 100%; width: 50%;\"><\/div><div><br><\/div><ul><li><span data-path-to-node=\"2,0,0\" data-index-in-node=\"0\">Energy Savings<\/span><b data-path-to-node=\"2,0,0\" data-index-in-node=\"0\">:<\/b> Automatically cuts power to desk peripherals (monitors, docking stations, etc.) when the desk is not in use, reducing your impact on the environment<\/li><li>By requiring a check-in to activate power, it ensures more reliable desk occupancy data for facility managers<\/li><\/ul><div><a href=\"https:\/\/support.gobright.com\/hc\/en-us\/articles\/22515316945052-GoBright-Power-Control-Plug#Accordion-forced-unpairing-of-the-power-control-plug-without-the-interact-6\" target=\"_blank\"><b>Click here to view the extensive installation guide from GoBright to get up and running<\/b><\/a><b><\/b>.<\/div><div><br><\/div>","author_id":4,"category_id":3,"status":"published","created_at":"2026-02-16 10:41:00","updated_at":"2026-02-16 11:19:26","username":"lee","first_name":"Lee","last_name":"Russell","profile_photo":"assets\/user\/profile\/1789324462_lee-sep26.webp","cat_name":"Installation","search_score":24},{"id":54,"title":"GoBright Interact Udpates","content":"<div class=\"ai-enhanced-content max-w-none prose prose-lg prose-indigo mx-auto bg-white p-8 md:p-12 rounded-2xl shadow-sm border border-gray-100\"><div>Below you will find a table containing all the information regarding the GoBright Interact firmware updates.<\/div><div><br><\/div><div class=\"overflow-x-auto my-8 rounded-lg shadow-sm border border-gray-200\"><table class=\"min-w-full divide-y divide-gray-200\"><tbody><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><b>Date <\/b><\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><b>Firmware <\/b><\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><b>Notes<\/b><\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">26\/03\/2026<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">2.5.32<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><span style=\"white-space-collapse: collapse;\">Various improvements and Bug fixes<\/span><\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">18\/02\/2026<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">2.5.29<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">Various improvements and Bug fixes<\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">01\/12\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">2.5.13<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><div><span style=\"font-size: 0.875rem;\">Hide height adjustable arrows<\/span><\/div><div><br><\/div><div>Various improvements and Bug fixes<\/div><\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">13\/10\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">2.4.7<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">Power control plug support for the Interact has been added. <br>The Power Control Plug is an accessory for GoBright Interact that powers <br>your desk workstation only when checked in, reducing energy use, <br>saving costs, lowering your environmental impact, and increasing <br>the accuracy of your occupancy data. For more information on the<br>Power control plug, check out the <a href=\"https:\/\/support.gobright.com\/hc\/en-us\/articles\/22515316945052-GoBright-Power-Control-Plug\" target=\"_blank\" class=\"text-secondary hover:text-primary font-bold underline decoration-2 decoration-secondary\/30 hover:decoration-primary transition-all\"><u>GoBright helpcenter article<\/u><\/a>. <\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">03\/07\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">2.3.2<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">Various improvements and Bug fixes<\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">18\/06\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">2.2.11<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">Translation updates<\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">13\/06\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">2.2.9<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">Various improvements and Bug fixes<\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">02\/04\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">2.1.1<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">OMT support as new desk actuator. <br><br>Demo mode available for showcasing Interact functions.<\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">25\/02\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">2.0.0<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><div><br><\/div><div>A fully updated look and feel, improving the overall user experience.<br><span style=\"font-family: \" lft=\"\" etica\",=\"\" sans-serif;=\"\" font-size:=\"\" 16px;\"=\"\">Driving the desk up and down can now be done with just <br>a simple swipe up\/down to drive to the desired position: <\/span><span style=\"font-family: \" lft=\"\" etica\",=\"\" sans-serif;=\"\" font-size:=\"\" 16px;\"=\"\">Swipe up <br>to move to standing preset, and swipe down to move to sitting preset.<\/span><\/div><div><span style=\"font-family: \" lft=\"\" etica\",=\"\" sans-serif;=\"\" font-size:=\"\" 16px;\"=\"\"><br><\/span><span style=\"font-family: \" lft=\"\" etica\",=\"\" sans-serif;=\"\" font-size:=\"\" 16px;\"=\"\">When a desk is closed in the system, the Interact will also <br>show the desk as being closed.<\/span><\/div><\/td><\/tr><\/tbody><\/table><\/div><div><br><\/div><div>Even further back-dated firmware <b><i>(not recommended by Ascentae)<\/i><\/b>:<\/div><div><br><\/div><div class=\"overflow-x-auto my-8 rounded-lg shadow-sm border border-gray-200\"><table class=\"min-w-full divide-y divide-gray-200\"><tbody><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">24\/01\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">1.9.7 <\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">Internal sensor (Beta): Improved the Machine Learning algorithm <br>of the built in vibration sensor, to even more accurately detect occupancy.<\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">17\/12\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">1.9.5<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">NFC emulation: Users will now be able to book\/check in <br>with the NFC via their smartphone. This will give users more <br>options to book a desk.<br><br>Internal sensor (Beta): The interact has a built in vibration sensor. <br>This can now be activated for occupancy detection, automatic <br>check in and auto release. This will provide more accurate data <br>and a better user experience. <\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><div>18\/10\/2025<\/div><\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">1.8.5<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">Added support for LogicData CB desks (beta).<br>Added support for LogicData DM desks (beta)<br>Added support for Jiecang desks (beta)<br>Touch screen fixes & touch response improvements<br><div style=\"margin-bottom: calc(12px);\"><span style=\"font-size: inherit;\">Glow fix to turn off glow outside opening hours<\/span><\/div><br><\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">18\/06\/2024<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">1.6.2<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><div>Support for 'Open WiFi' connectivity<\/div><div>The Interact can now be commissioned into 'Open WiFi' networks, <br>where access is allowed based on the WiFi MAC address<\/div><div>The Interact needs to be updated to this firmware version (or higher) <br>to be able to be commissioned on an 'Open WiFi' network<\/div><\/td><\/tr><\/tbody><\/table><\/div><div><b><span style=\"font-size: 18px;\"><br><\/span><\/b><\/div><div><b><span style=\"font-size: 18px;\">Some for the archives....<\/span><\/b><\/div><div><b><span style=\"font-size: 18px;\"><br><\/span><\/b><\/div><div class=\"overflow-x-auto my-8 rounded-lg shadow-sm border border-gray-200\"><table class=\"min-w-full divide-y divide-gray-200\"><tbody><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">27\/05\/2024<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">1.6.1<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">Improved support for LINAK desks, not requiring to update the <br>controlbox anymore in specific scenario's<br><br>Improved decomissioning support<br><br>Several small improvements<\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">05\/04\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">1.4.9<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">When linked to a room resource, check-in will not ask for credentials <br>anymore (matching the behaviour of room panels)<\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">19\/03\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">1.4.8<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><div>Improving Wifi reconnection logic when connection is lost<\/div><div><br><\/div><div>Added advanced system log storage<br><br>Several minor system improvements<\/div><\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">05\/03\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">1.4.5<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><div><br><\/div><div>Improving Wifi reconnection logic when connection is lost<br><\/div><div>Added advanced system log storage<br>Several minor system improvements<br>This release has a limited rollout, and is not yet available for all customers<\/div><\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">26\/01\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">1.2.0<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">Support for Ethernet connectivity via the PoE Expansion Box.<\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">18\/12\/2023<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">1.1.17<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">Various improvements<\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><br><\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><br><\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><br><\/td><\/tr><\/tbody><\/table><\/div><div><br><\/div><div>If you have any questions, please log a ticket with our support desk.<\/div><\/div>","author_id":4,"category_id":4,"status":"published","created_at":"2026-03-02 10:00:00","updated_at":"2026-03-31 20:34:34","username":"lee","first_name":"Lee","last_name":"Russell","profile_photo":"assets\/user\/profile\/1789324462_lee-sep26.webp","cat_name":"Updates","search_score":18},{"id":16,"title":"USB-C Power - GoBright Interact","content":"<p style=\"margin-bottom: 10px; line-height: 19.6px; letter-spacing: 0.5px; color: rgb(51, 51, 51); font-family: Helvetica; font-size: 14px;\"><span style=\"font-weight: 700;\">Cable length<\/span>: 1.5m<\/p><p style=\"margin-bottom: 10px; line-height: 19.6px; letter-spacing: 0.5px; color: rgb(51, 51, 51); font-family: Helvetica; font-size: 14px;\">The cable will arrive in the packaging as illustrated.<img alt=\"PWR-CABLE-USB-C\" autofocus=\"true\" class=\"img-responsive\" data-src=\"upload\" src=\"https:\/\/ascentae.magentrixcloud.com\/sys\/staticasset\/read\/file-ieafef4756451b18a.jpg\" style=\"border-style: none; border-color: initial; border-image: initial; height: 273px; width: 181px; float: right;\"><\/p><p style=\"margin-bottom: 10px; line-height: 19.6px; letter-spacing: 0.5px; color: rgb(51, 51, 51); font-family: Helvetica; font-size: 14px;\">We have tested the cable with the following specifications:<\/p><ul style=\"margin-bottom: 10px; color: rgb(51, 51, 51); font-family: Helvetica; font-size: 14px;\"><li>230V mains (UK) plug to USB-C adapter<\/li><li>Input 100-240V<\/li><li>50-60 Hz<\/li><li>Output 5.0V \/ 3.0A \/ 15.0W<\/li><\/ul><p style=\"margin-bottom: 10px; line-height: 19.6px; letter-spacing: 0.5px; color: rgb(51, 51, 51); font-family: Helvetica; font-size: 14px;\">or<\/p><ul style=\"margin-bottom: 10px; color: rgb(51, 51, 51); font-family: Helvetica; font-size: 14px;\"><li>9.0V \/ 2.77A \/ 25.0W<\/li><\/ul><p style=\"margin-bottom: 10px; line-height: 19.6px; letter-spacing: 0.5px; color: rgb(51, 51, 51); font-family: Helvetica; font-size: 14px;\">Both scenarios power up the Interact.<\/p><p style=\"margin-bottom: 10px; line-height: 19.6px; letter-spacing: 0.5px; color: rgb(51, 51, 51); font-family: Helvetica; font-size: 14px;\">As well as a 230V mains power adapter, we've also tested the following using a USB-C port:<\/p><p style=\"margin-bottom: 10px; line-height: 19.6px; letter-spacing: 0.5px; color: rgb(51, 51, 51); font-family: Helvetica; font-size: 14px;\"> <\/p><p style=\"margin-bottom: 10px; line-height: 19.6px; letter-spacing: 0.5px; color: rgb(51, 51, 51); font-family: Helvetica; font-size: 14px;\"><img class=\"img-responsive\" height=\"553\" src=\"https:\/\/ascentae.magentrixcloud.com\/sys\/staticasset\/read\/file-ib5fdb23f52eb4214.png\" width=\"574\" style=\"border-style: none; border-color: initial; border-image: initial; height: 284px; width: 295px;\"><\/p><p style=\"margin-bottom: 10px; line-height: 19.6px; letter-spacing: 0.5px; color: rgb(51, 51, 51); font-family: Helvetica; font-size: 14px;\">The USB-C port shown above has a maximum of 3A.<\/p><p style=\"margin-bottom: 10px; line-height: 19.6px; letter-spacing: 0.5px; color: rgb(51, 51, 51); font-family: Helvetica; font-size: 14px;\">The DC side is plugged into the Interact and the USB-C side is plugged into your adapter of choice.<\/p>","author_id":4,"category_id":3,"status":"published","created_at":"2026-02-08 18:04:17","updated_at":"2026-02-08 18:04:17","username":"lee","first_name":"Lee","last_name":"Russell","profile_photo":"assets\/user\/profile\/1789324462_lee-sep26.webp","cat_name":"Installation","search_score":18},{"id":71,"title":"Wireless configuration of the Maxhub TCP30M ","content":"<div>The TCP30M is a touch panel for use with MAXHUB OS powered XBoard all-in-one touchscreens.<\/div><div><br><\/div><div>Follow these steps to setup wireless connection to your XBoard.<\/div><div><br><\/div><div>1. Open the Settings menu of your XBoard and confirm that wireless hotspot is enabled. Keep this menu onscreen as you will need the hotspot details for step 5 below.<\/div><div>2. Ensure the TCP30m is within 5m of the XBoard. If the panel is further than this, it may be out of range of the wireless hotspot of the screen.<\/div><div>3. Plug in the TCM30M. It will load a configuration screen<\/div><div><img src=\"..\/assets\/resources\/articles\/media-uploads\/media_6aa2767cc0991.png\" style=\"max-width: 100%; display: block; margin-left: auto; margin-right: auto; float: none;\" class=\"note-float-center\"><\/div><div>4. Select the 'Go To Connect' option under Wireless connection<\/div><div>5. You will be asked to provide details of the wireless hotspot. The default password is '12345678', but you can confirm this from the Hotspot settings on your XBoard.<br><img src=\"..\/assets\/resources\/articles\/media-uploads\/media_6aa278df38bf4.png\" style=\"max-width: 100%;\">6. Enter the name of your XBoard screen (again, this can be found in the Hotspot settings)<\/div><div>7. The panel will then pair with the screen and you will be presented with the home screen.<\/div><div><img src=\"..\/assets\/resources\/articles\/media-uploads\/media_6aa279566eb0c.png\" style=\"max-width: 100%;\"><\/div><div>The panel is then ready to use to launch calls and applications and change settings on the XBoard including audio and camera settings.<\/div>","author_id":5,"category_id":3,"status":"published","created_at":"2026-09-10 09:33:57","updated_at":"2026-09-10 09:33:57","username":"nick","first_name":"Nick","last_name":"Palmer","profile_photo":"assets\/user\/profile\/1788702782_nick (1).png","cat_name":"Installation","search_score":6}]}
Installation
7 months ago
GoBright Power Control Plug
The Control Plug is the solution for managing the power usage for your GoBright Interact. The solution is to power on your desk workstation only when checked-in.Summary, key points & benefits:Supports a Bluetooth range of up to 15mUp to 5 Interacts can be connected to a single Control PlugThe firmware version on the Interact must be running 2.4.7 or aboveOnly available for Interacts - GoBright Connects are not supportedAvailable in UK, EU and USA versionsEnergy Savings: Automatically cuts power to desk peripherals (monitors, docking stations, etc.) when the desk is not in use, reducing your impact on the environmentBy requiring a check-in to activate power, it ensures more reliable desk occupancy data for facility managersClick here to view the extensive installation guide from GoBright to get up and running.
24 hits
Lee Russell (@lee)
February 16, 2026
Updates
6 months ago
GoBright Interact Udpates
Below you will find a table containing all the information regarding the GoBright Interact firmware updates.Date Firmware Notes26/03/20262.5.32Various improvements and Bug fixes18/02/20262.5.29Various improvements and Bug fixes01/12/20252.5.13Hide height adjustable arrowsVarious improvements and Bug fixes13/10/20252.4.7Power control plug support for the Interact has been added. The Power Control Plug is an accessory for GoBright Interact that powers your desk workstation only when checked in, reducing energy use, saving costs, lowering your environmental impact, and increasing the accuracy of your occupancy data. For more information on thePower control plug, check out the GoBright helpcenter article. 03/07/20252.3.2Various improvements and Bug fixes18/06/20252.2.11Translation updates13/06/20252.2.9Various improvements and Bug fixes02/04/20252.1.1OMT support as new desk actuator. Demo mode available for showcasing Interact functions.25/02/20252.0.0A fully updated look and feel, improving the overall user experience.Driving the desk up and down can now be done with just a simple swipe up/down to drive to the desired position: Swipe up to move to standing preset, and swipe down to move to sitting preset.When a desk is closed in the system, the Interact will also show the desk as being closed.Even further back-dated firmware (not recommended by Ascentae):24/01/20251.9.7 Internal sensor (Beta): Improved the Machine Learning algorithm of the built in vibration sensor, to even more accurately detect occupancy.17/12/20251.9.5NFC emulation: Users will now be able to book/check in with the NFC via their smartphone. This will give users more options to book a desk.Internal sensor (Beta): The interact has a built in vibration sensor. This can now be activated for occupancy detection, automatic check in and auto release. This will provide more accurate data and a better user experience. 18/10/20251.8.5Added support for LogicData CB desks (beta).Added support for LogicData DM desks (beta)Added support for Jiecang desks (beta)Touch screen fixes & touch response improvementsGlow fix to turn off glow outside opening hours18/06/20241.6.2Support for 'Open WiFi' connectivityThe Interact can now be commissioned into 'Open WiFi' networks, where access is allowed based on the WiFi MAC addressThe Interact needs to be updated to this firmware version (or higher) to be able to be commissioned on an 'Open WiFi' networkSome for the archives....27/05/20241.6.1Improved support for LINAK desks, not requiring to update the controlbox anymore in specific scenario'sImproved decomissioning supportSeveral small improvements05/04/20251.4.9When linked to a room resource, check-in will not ask for credentials anymore (matching the behaviour of room panels)19/03/20251.4.8Improving Wifi reconnection logic when connection is lostAdded advanced system log storageSeveral minor system improvements05/03/20251.4.5Improving Wifi reconnection logic when connection is lostAdded advanced system log storageSeveral minor system improvementsThis release has a limited rollout, and is not yet available for all customers26/01/20251.2.0Support for Ethernet connectivity via the PoE Expansion Box.18/12/20231.1.17Various improvementsIf you have any questions, please log a ticket with our support desk.
18 hits
Lee Russell (@lee)
March 2, 2026
Installation
7 months ago
USB-C Power - GoBright Interact
Cable length: 1.5mThe cable will arrive in the packaging as illustrated.We have tested the cable with the following specifications:230V mains (UK) plug to USB-C adapterInput 100-240V50-60 HzOutput 5.0V / 3.0A / 15.0Wor9.0V / 2.77A / 25.0WBoth scenarios power up the Interact.As well as a 230V mains power adapter, we've also tested the following using a USB-C port: The USB-C port shown above has a maximum of 3A.The DC side is plugged into the Interact and the USB-C side is plugged into your adapter of choice.
18 hits
Lee Russell (@lee)
February 8, 2026
Installation
1 week ago
Wireless configuration of the Maxhub TCP30M
The TCP30M is a touch panel for use with MAXHUB OS powered XBoard all-in-one touchscreens.Follow these steps to setup wireless connection to your XBoard.1. Open the Settings menu of your XBoard and confirm that wireless hotspot is enabled. Keep this menu onscreen as you will need the hotspot details for step 5 below.2. Ensure the TCP30m is within 5m of the XBoard. If the panel is further than this, it may be out of range of the wireless hotspot of the screen.3. Plug in the TCM30M. It will load a configuration screen4. Select the 'Go To Connect' option under Wireless connection5. You will be asked to provide details of the wireless hotspot. The default password is '12345678', but you can confirm this from the Hotspot settings on your XBoard.6. Enter the name of your XBoard screen (again, this can be found in the Hotspot settings)7. The panel will then pair with the screen and you will be presented with the home screen.The panel is then ready to use to launch calls and applications and change settings on the XBoard including audio and camera settings.
6 hits
.png)
Nick Palmer (@nick)
September 10, 2026
Installation
3 months ago
ProDVX Firmware Re-Flash
If the device powers up as expected, but is stuck on the Android boot screen, please follow these steps to re-flash (factory reset) the ProDVX panel. You will need to re-install the relevant booking app after performing the following steps.Unplug everything from the device, including the power source.Press and hold the "Volume +" button.Whilst holding this button, provide power to the device (can be both PoE or PSU).Keep holding the button until the Android Recovery menu appears. In this menu, navigate using the volume (+/-) buttons to the format/wipe system option.Select this option by long pressing the circular menu button next to it.After confirming the reset, reboot the device and check and confirm whether it does so without any issues.After step 7, please be patient as it can take up to 10 minutes for the panel to reload. When the process is complete, you'll have a blank Android panel. As this process completely resets the panel, you'll need to reconfigure the network - so if you're using Wi-Fi you will need to re-authenticate.If you have any further questions, please contact support@ascentae.com to log a support ticket. It helps to speed things up if you provide:ModelSerial NumberProof of Purchase
6 hits
Lee Russell (@lee)
June 22, 2026
Installation
7 months ago
Removing The GoBright App - IAdea Panels
If your IAdea panel has the GoBright app pre-loaded but you no longer need to use it, you can either disable it in the application menu or completely remove the app.Please note: USB drives must be formatted as FAT32. NTFS is not supported.Please select the best option for you below:
Option 1 - Disabling the GoBright App
1) When the IAdea panel starts to load, you will see a circle with a pause icon in the middle. Press this button and enter 010101 as the code2) On the Basic Settings page, swipe down 2 / 3 times from the top of the screen to bring up the menu and press the settings cog in the bottom-right corner of the menu3) Now you're in the Android interface, select Apps & Notifications and See All Apps4) Select GoBright - Device5) Force stop the app and acknowledge the pop-up6) Select Disable and confirm the pop-up again. Follow any further prompts after thisNow this page will change to show an option to enable GoBright again.Press the back arrow in the top-left corner a few times to return to the Android settings page. Now press the triangle in the bottom menu to return to the IAdea black settings screen.Plug in your relevant USB drive with the new .apk file you wish to install pre-loaded onto it. Swipe down a few times from the top of the screen and select the name of the USB drive and run the installer.
Option 2 - Force Removing the GoBright App
You may wish to completely remove the GoBright app from the panel. First of all, please take note of all of the following information:Model number (e.g. WRP1000-H)S/N of the unitOperating system (e.g Android 12)Firmware versionMAC address - this bit is important - we are unable to help without thisNOTE: Do not send photos of your S/N(s) or MAC(s) - please type them in the body of your email to Ascentae Support. It's your responsibility to provide the complete MAC address(es) as we cannot process photos.All of the above can be found by rebooting the unit and pressing the the pause icon to stop the device booting into GoBright and launching the IAdea back-end. Please enter 010101 as the code.Work your way through the tabs on the menu on the left. For example, you can find the serial number and model number under the Information tab.The Next StepsEnable remote monitoring. Now that you've carried out the above steps and made a note of the information in points 1-5 above, complete the following. Once remote monitoring has been enabled, IAdea will connect your device to their IAdeaCare servers.In the IAdea backend (see above) head to System > Remote MonitoringToggle on this optionWait for the 'initializing' message to appear and then 'waiting for connection'. Hang tight, it's processing any updatesYou will then be presented with 'pairing...' along with a pairing code shortly after. This will be 6 digits.Make a note of this pairing code and leave the panel on this page and switched on.Provide all information to Ascentae and the tech team will liase with the techs at IAdea.The full cycle after IAdea push the update through can take around 10-15 minutes to complete and may reboot several times throughout the process.After this process is complete, you have a blank panel as if it had just left the factory.NOTE: Once the device has been reset by IAdea it cannot be rolled back - you will permanently lose all configuration settingsIf you're using Wi-Fi, you will need to reconfigure your network connection settings under the Network tab on the Android Interface after the process is complete. To get to this interface, swipe down twice from the top of the screen on the black IAdea page and press the settings cog (bottom-right).You can now install any app you wish to use on your IAdea panel and the GoBright app no longer exists.IAdeaCareIAdeaCare is comprehensive device management for all deployed IAdea devices, including essential tools for deployment, management, ongoing maintenance, and troubleshooting. IAdeaCare consolidates operational data from all your devices into a single intuitive interface for in-depth analysis or quick at-a-glance viewing.Please speak to your Ascentae Account Manager for pricing.
6 hits
Lee Russell (@lee)
February 19, 2026