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{"query":"plug","articles":[{"id":45,"title":"GoBright Power Control Plug","content":"<div>The Control Plug is the solution for managing the power usage for your GoBright Interact. The solution is to power on your desk workstation only when checked-in.<\/div><div><br><\/div><div><b>Summary, key points & benefits:<\/b><\/div><div><br><\/div><ul><li>Supports a Bluetooth range of up to 15m<\/li><li>Up to 5 Interacts can be connected to a single Control Plug<\/li><li style=\"--tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgb(59 130 246 \/ 0.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; --tw-contain-size: ; --tw-contain-layout: ; --tw-contain-paint: ; --tw-contain-style: ;\">The firmware version on the Interact must be running 2.4.7 or above<\/li><li>Only available for Interacts - GoBright Connects are not supported<\/li><li>Available in UK, EU and USA versions<\/li><\/ul><div><img src=\"..\/assets\/resources\/articles\/media-uploads\/media_6992f68cd8ab6.png\" style=\"max-width: 100%; width: 50%;\"><\/div><div><br><\/div><ul><li><span data-path-to-node=\"2,0,0\" data-index-in-node=\"0\">Energy Savings<\/span><b data-path-to-node=\"2,0,0\" data-index-in-node=\"0\">:<\/b> Automatically cuts power to desk peripherals (monitors, docking stations, etc.) when the desk is not in use, reducing your impact on the environment<\/li><li>By requiring a check-in to activate power, it ensures more reliable desk occupancy data for facility managers<\/li><\/ul><div><a href=\"https:\/\/support.gobright.com\/hc\/en-us\/articles\/22515316945052-GoBright-Power-Control-Plug#Accordion-forced-unpairing-of-the-power-control-plug-without-the-interact-6\" target=\"_blank\"><b>Click here to view the extensive installation guide from GoBright to get up and running<\/b><\/a><b><\/b>.<\/div><div><br><\/div>","author_id":4,"category_id":3,"status":"published","created_at":"2026-02-16 10:41:00","updated_at":"2026-02-16 11:19:26","username":"lee","first_name":"Lee","last_name":"Russell","profile_photo":"assets\/user\/profile\/1773744141_Gemini_Generated_Image_ln3v64ln3v64ln3v (1).png","cat_name":"Installation","search_score":24},{"id":54,"title":"GoBright Interact Udpates","content":"<div class=\"ai-enhanced-content max-w-none prose prose-lg prose-indigo mx-auto bg-white p-8 md:p-12 rounded-2xl shadow-sm border border-gray-100\"><div>Below you will find a table containing all the information regarding the GoBright Interact firmware updates.<\/div><div><br><\/div><div class=\"overflow-x-auto my-8 rounded-lg shadow-sm border border-gray-200\"><table class=\"min-w-full divide-y divide-gray-200\"><tbody><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><b>Date <\/b><\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><b>Firmware <\/b><\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><b>Notes<\/b><\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">26\/03\/2026<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">2.5.32<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><span style=\"white-space-collapse: collapse;\">Various improvements and Bug fixes<\/span><\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">18\/02\/2026<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">2.5.29<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">Various improvements and Bug fixes<\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">01\/12\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">2.5.13<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><div><span style=\"font-size: 0.875rem;\">Hide height adjustable arrows<\/span><\/div><div><br><\/div><div>Various improvements and Bug fixes<\/div><\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">13\/10\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">2.4.7<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">Power control plug support for the Interact has been added. <br>The Power Control Plug is an accessory for GoBright Interact that powers <br>your desk workstation only when checked in, reducing energy use, <br>saving costs, lowering your environmental impact, and increasing <br>the accuracy of your occupancy data. For more information on the<br>Power control plug, check out the <a href=\"https:\/\/support.gobright.com\/hc\/en-us\/articles\/22515316945052-GoBright-Power-Control-Plug\" target=\"_blank\" class=\"text-secondary hover:text-primary font-bold underline decoration-2 decoration-secondary\/30 hover:decoration-primary transition-all\"><u>GoBright helpcenter article<\/u><\/a>. <\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">03\/07\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">2.3.2<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">Various improvements and Bug fixes<\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">18\/06\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">2.2.11<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">Translation updates<\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">13\/06\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">2.2.9<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">Various improvements and Bug fixes<\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">02\/04\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">2.1.1<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">OMT support as new desk actuator. <br><br>Demo mode available for showcasing Interact functions.<\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">25\/02\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">2.0.0<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><div><br><\/div><div>A fully updated look and feel, improving the overall user experience.<br><span style=\"font-family: \" lft=\"\" etica\",=\"\" sans-serif;=\"\" font-size:=\"\" 16px;\"=\"\">Driving the desk up and down can now be done with just <br>a simple swipe up\/down to drive to the desired position: <\/span><span style=\"font-family: \" lft=\"\" etica\",=\"\" sans-serif;=\"\" font-size:=\"\" 16px;\"=\"\">Swipe up <br>to move to standing preset, and swipe down to move to sitting preset.<\/span><\/div><div><span style=\"font-family: \" lft=\"\" etica\",=\"\" sans-serif;=\"\" font-size:=\"\" 16px;\"=\"\"><br><\/span><span style=\"font-family: \" lft=\"\" etica\",=\"\" sans-serif;=\"\" font-size:=\"\" 16px;\"=\"\">When a desk is closed in the system, the Interact will also <br>show the desk as being closed.<\/span><\/div><\/td><\/tr><\/tbody><\/table><\/div><div><br><\/div><div>Even further back-dated firmware <b><i>(not recommended by Ascentae)<\/i><\/b>:<\/div><div><br><\/div><div class=\"overflow-x-auto my-8 rounded-lg shadow-sm border border-gray-200\"><table class=\"min-w-full divide-y divide-gray-200\"><tbody><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">24\/01\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">1.9.7 <\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">Internal sensor (Beta): Improved the Machine Learning algorithm <br>of the built in vibration sensor, to even more accurately detect occupancy.<\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">17\/12\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">1.9.5<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">NFC emulation: Users will now be able to book\/check in <br>with the NFC via their smartphone. This will give users more <br>options to book a desk.<br><br>Internal sensor (Beta): The interact has a built in vibration sensor. <br>This can now be activated for occupancy detection, automatic <br>check in and auto release. This will provide more accurate data <br>and a better user experience. <\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><div>18\/10\/2025<\/div><\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">1.8.5<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">Added support for LogicData CB desks (beta).<br>Added support for LogicData DM desks (beta)<br>Added support for Jiecang desks (beta)<br>Touch screen fixes & touch response improvements<br><div style=\"margin-bottom: calc(12px);\"><span style=\"font-size: inherit;\">Glow fix to turn off glow outside opening hours<\/span><\/div><br><\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">18\/06\/2024<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">1.6.2<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><div>Support for 'Open WiFi' connectivity<\/div><div>The Interact can now be commissioned into 'Open WiFi' networks, <br>where access is allowed based on the WiFi MAC address<\/div><div>The Interact needs to be updated to this firmware version (or higher) <br>to be able to be commissioned on an 'Open WiFi' network<\/div><\/td><\/tr><\/tbody><\/table><\/div><div><b><span style=\"font-size: 18px;\"><br><\/span><\/b><\/div><div><b><span style=\"font-size: 18px;\">Some for the archives....<\/span><\/b><\/div><div><b><span style=\"font-size: 18px;\"><br><\/span><\/b><\/div><div class=\"overflow-x-auto my-8 rounded-lg shadow-sm border border-gray-200\"><table class=\"min-w-full divide-y divide-gray-200\"><tbody><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">27\/05\/2024<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">1.6.1<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">Improved support for LINAK desks, not requiring to update the <br>controlbox anymore in specific scenario's<br><br>Improved decomissioning support<br><br>Several small improvements<\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">05\/04\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">1.4.9<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">When linked to a room resource, check-in will not ask for credentials <br>anymore (matching the behaviour of room panels)<\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">19\/03\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">1.4.8<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><div>Improving Wifi reconnection logic when connection is lost<\/div><div><br><\/div><div>Added advanced system log storage<br><br>Several minor system improvements<\/div><\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">05\/03\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">1.4.5<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><div><br><\/div><div>Improving Wifi reconnection logic when connection is lost<br><\/div><div>Added advanced system log storage<br>Several minor system improvements<br>This release has a limited rollout, and is not yet available for all customers<\/div><\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">26\/01\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">1.2.0<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">Support for Ethernet connectivity via the PoE Expansion Box.<\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">18\/12\/2023<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">1.1.17<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">Various improvements<\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><br><\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><br><\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><br><\/td><\/tr><\/tbody><\/table><\/div><div><br><\/div><div>If you have any questions, please log a ticket with our support desk.<\/div><\/div>","author_id":4,"category_id":4,"status":"published","created_at":"2026-03-02 10:00:00","updated_at":"2026-03-31 20:34:34","username":"lee","first_name":"Lee","last_name":"Russell","profile_photo":"assets\/user\/profile\/1773744141_Gemini_Generated_Image_ln3v64ln3v64ln3v (1).png","cat_name":"Updates","search_score":18},{"id":16,"title":"USB-C Power - GoBright Interact","content":"<p style=\"margin-bottom: 10px; line-height: 19.6px; letter-spacing: 0.5px; color: rgb(51, 51, 51); font-family: Helvetica; font-size: 14px;\"><span style=\"font-weight: 700;\">Cable length<\/span>: 1.5m<\/p><p style=\"margin-bottom: 10px; line-height: 19.6px; letter-spacing: 0.5px; color: rgb(51, 51, 51); font-family: Helvetica; font-size: 14px;\">The cable will arrive in the packaging as illustrated.<img alt=\"PWR-CABLE-USB-C\" autofocus=\"true\" class=\"img-responsive\" data-src=\"upload\" src=\"https:\/\/ascentae.magentrixcloud.com\/sys\/staticasset\/read\/file-ieafef4756451b18a.jpg\" style=\"border-style: none; border-color: initial; border-image: initial; height: 273px; width: 181px; float: right;\"><\/p><p style=\"margin-bottom: 10px; line-height: 19.6px; letter-spacing: 0.5px; color: rgb(51, 51, 51); font-family: Helvetica; font-size: 14px;\">We have tested the cable with the following specifications:<\/p><ul style=\"margin-bottom: 10px; color: rgb(51, 51, 51); font-family: Helvetica; font-size: 14px;\"><li>230V mains (UK) plug to USB-C adapter<\/li><li>Input 100-240V<\/li><li>50-60 Hz<\/li><li>Output 5.0V \/ 3.0A \/ 15.0W<\/li><\/ul><p style=\"margin-bottom: 10px; line-height: 19.6px; letter-spacing: 0.5px; color: rgb(51, 51, 51); font-family: Helvetica; font-size: 14px;\">or<\/p><ul style=\"margin-bottom: 10px; color: rgb(51, 51, 51); font-family: Helvetica; font-size: 14px;\"><li>9.0V \/ 2.77A \/ 25.0W<\/li><\/ul><p style=\"margin-bottom: 10px; line-height: 19.6px; letter-spacing: 0.5px; color: rgb(51, 51, 51); font-family: Helvetica; font-size: 14px;\">Both scenarios power up the Interact.<\/p><p style=\"margin-bottom: 10px; line-height: 19.6px; letter-spacing: 0.5px; color: rgb(51, 51, 51); font-family: Helvetica; font-size: 14px;\">As well as a 230V mains power adapter, we've also tested the following using a USB-C port:<\/p><p style=\"margin-bottom: 10px; line-height: 19.6px; letter-spacing: 0.5px; color: rgb(51, 51, 51); font-family: Helvetica; font-size: 14px;\"> <\/p><p style=\"margin-bottom: 10px; line-height: 19.6px; letter-spacing: 0.5px; color: rgb(51, 51, 51); font-family: Helvetica; font-size: 14px;\"><img class=\"img-responsive\" height=\"553\" src=\"https:\/\/ascentae.magentrixcloud.com\/sys\/staticasset\/read\/file-ib5fdb23f52eb4214.png\" width=\"574\" style=\"border-style: none; border-color: initial; border-image: initial; height: 284px; width: 295px;\"><\/p><p style=\"margin-bottom: 10px; line-height: 19.6px; letter-spacing: 0.5px; color: rgb(51, 51, 51); font-family: Helvetica; font-size: 14px;\">The USB-C port shown above has a maximum of 3A.<\/p><p style=\"margin-bottom: 10px; line-height: 19.6px; letter-spacing: 0.5px; color: rgb(51, 51, 51); font-family: Helvetica; font-size: 14px;\">The DC side is plugged into the Interact and the USB-C side is plugged into your adapter of choice.<\/p>","author_id":4,"category_id":3,"status":"published","created_at":"2026-02-08 18:04:17","updated_at":"2026-02-08 18:04:17","username":"lee","first_name":"Lee","last_name":"Russell","profile_photo":"assets\/user\/profile\/1773744141_Gemini_Generated_Image_ln3v64ln3v64ln3v (1).png","cat_name":"Installation","search_score":18},{"id":67,"title":"ProDVX Firmware Re-Flash","content":"<div><font color=\"#424242\">If the device powers up as expected, but is stuck on the Android boot screen, please follow these steps to re-flash (factory reset) the ProDVX panel. You will need to re-install the relevant booking app after performing the following steps.<\/font><\/div><div><font color=\"#424242\"><br><\/font><\/div><div><ol style=\"\" segoe=\"\" ui\",=\"\" \"segoe=\"\" ui=\"\" web=\"\" (west=\"\" european)\",=\"\" -apple-system,=\"\" blinkmacsystemfont,=\"\" roboto,=\"\" \"helvetica=\"\" neue\",=\"\" sans-serif;=\"\" font-size:=\"\" 15px;\"=\"\"><li data-olk-copy-source=\"MessageBody\"><font color=\"#424242\">Unplug <em>everything <\/em>from the device, including the power source.<\/font><\/li><li><font color=\"#424242\">Press and hold the \"Volume +\" button.<\/font><\/li><li><font color=\"#424242\">Whilst holding this button, provide power to the device (can be both PoE or PSU).<\/font><\/li><li><font color=\"#424242\">Keep holding the button until the Android Recovery menu appears. <\/font><\/li><li><font color=\"#424242\">In this menu, navigate using the volume (+\/-) buttons to the format\/wipe system option.<\/font><\/li><li><font color=\"#424242\">Select this option by long pressing the circular menu button next to it.<\/font><\/li><li><font color=\"#424242\">After confirming the reset, reboot the device and check and confirm whether it does so without any issues.<\/font><\/li><\/ol><div><font color=\"#424242\">After step 7, please be patient as it can take up to 10 minutes for the panel to reload. <\/font><\/div><div><font color=\"#424242\"><br><\/font><\/div><div>When the process is complete, you'll have a blank Android panel. <\/div><div><br><\/div><div><font color=\"#424242\"><\/font><\/div><div><font color=\"#424242\">As this process completely resets the panel, you'll need to reconfigure the network - so if you're using Wi-Fi you will need to re-<\/font>authenticate<font color=\"#424242\">.<\/font><\/div><div><font color=\"#424242\"><br><\/font><\/div><div><font color=\"#424242\">If you have any further questions, please contact <u><a href=\"mailto:support@ascentae.com\" target=\"_blank\">support@ascentae.com<\/a><\/u> to log a support ticket. It helps to speed things up if you provide:<\/font><\/div><div><font color=\"#424242\"><br><\/font><\/div><ul><li><font color=\"#424242\">Model<\/font><\/li><li><font color=\"#424242\">Serial Number<\/font><\/li><li><font color=\"#424242\">Proof of Purchase<\/font><\/li><\/ul><\/div>","author_id":4,"category_id":3,"status":"published","created_at":"2026-06-22 10:38:00","updated_at":"2026-06-22 11:34:40","username":"lee","first_name":"Lee","last_name":"Russell","profile_photo":"assets\/user\/profile\/1773744141_Gemini_Generated_Image_ln3v64ln3v64ln3v (1).png","cat_name":"Installation","search_score":6}]}
Installation
5 months ago
GoBright Power Control Plug
The Control Plug is the solution for managing the power usage for your GoBright Interact. The solution is to power on your desk workstation only when checked-in.Summary, key points & benefits:Supports a Bluetooth range of up to 15mUp to 5 Interacts can be connected to a single Control PlugThe firmware version on the Interact must be running 2.4.7 or aboveOnly available for Interacts - GoBright Connects are not supportedAvailable in UK, EU and USA versionsEnergy Savings: Automatically cuts power to desk peripherals (monitors, docking stations, etc.) when the desk is not in use, reducing your impact on the environmentBy requiring a check-in to activate power, it ensures more reliable desk occupancy data for facility managersClick here to view the extensive installation guide from GoBright to get up and running.
24 hits
.png)
Lee Russell (@lee)
February 16, 2026
Updates
5 months ago
GoBright Interact Udpates
Below you will find a table containing all the information regarding the GoBright Interact firmware updates.Date Firmware Notes26/03/20262.5.32Various improvements and Bug fixes18/02/20262.5.29Various improvements and Bug fixes01/12/20252.5.13Hide height adjustable arrowsVarious improvements and Bug fixes13/10/20252.4.7Power control plug support for the Interact has been added. The Power Control Plug is an accessory for GoBright Interact that powers your desk workstation only when checked in, reducing energy use, saving costs, lowering your environmental impact, and increasing the accuracy of your occupancy data. For more information on thePower control plug, check out the GoBright helpcenter article. 03/07/20252.3.2Various improvements and Bug fixes18/06/20252.2.11Translation updates13/06/20252.2.9Various improvements and Bug fixes02/04/20252.1.1OMT support as new desk actuator. Demo mode available for showcasing Interact functions.25/02/20252.0.0A fully updated look and feel, improving the overall user experience.Driving the desk up and down can now be done with just a simple swipe up/down to drive to the desired position: Swipe up to move to standing preset, and swipe down to move to sitting preset.When a desk is closed in the system, the Interact will also show the desk as being closed.Even further back-dated firmware (not recommended by Ascentae):24/01/20251.9.7 Internal sensor (Beta): Improved the Machine Learning algorithm of the built in vibration sensor, to even more accurately detect occupancy.17/12/20251.9.5NFC emulation: Users will now be able to book/check in with the NFC via their smartphone. This will give users more options to book a desk.Internal sensor (Beta): The interact has a built in vibration sensor. This can now be activated for occupancy detection, automatic check in and auto release. This will provide more accurate data and a better user experience. 18/10/20251.8.5Added support for LogicData CB desks (beta).Added support for LogicData DM desks (beta)Added support for Jiecang desks (beta)Touch screen fixes & touch response improvementsGlow fix to turn off glow outside opening hours18/06/20241.6.2Support for 'Open WiFi' connectivityThe Interact can now be commissioned into 'Open WiFi' networks, where access is allowed based on the WiFi MAC addressThe Interact needs to be updated to this firmware version (or higher) to be able to be commissioned on an 'Open WiFi' networkSome for the archives....27/05/20241.6.1Improved support for LINAK desks, not requiring to update the controlbox anymore in specific scenario'sImproved decomissioning supportSeveral small improvements05/04/20251.4.9When linked to a room resource, check-in will not ask for credentials anymore (matching the behaviour of room panels)19/03/20251.4.8Improving Wifi reconnection logic when connection is lostAdded advanced system log storageSeveral minor system improvements05/03/20251.4.5Improving Wifi reconnection logic when connection is lostAdded advanced system log storageSeveral minor system improvementsThis release has a limited rollout, and is not yet available for all customers26/01/20251.2.0Support for Ethernet connectivity via the PoE Expansion Box.18/12/20231.1.17Various improvementsIf you have any questions, please log a ticket with our support desk.
18 hits
Lee Russell (@lee)
March 2, 2026
Installation
5 months ago
USB-C Power - GoBright Interact
Cable length: 1.5mThe cable will arrive in the packaging as illustrated.We have tested the cable with the following specifications:230V mains (UK) plug to USB-C adapterInput 100-240V50-60 HzOutput 5.0V / 3.0A / 15.0Wor9.0V / 2.77A / 25.0WBoth scenarios power up the Interact.As well as a 230V mains power adapter, we've also tested the following using a USB-C port: The USB-C port shown above has a maximum of 3A.The DC side is plugged into the Interact and the USB-C side is plugged into your adapter of choice.
18 hits
Lee Russell (@lee)
February 8, 2026
Installation
1 month ago
ProDVX Firmware Re-Flash
If the device powers up as expected, but is stuck on the Android boot screen, please follow these steps to re-flash (factory reset) the ProDVX panel. You will need to re-install the relevant booking app after performing the following steps.Unplug everything from the device, including the power source.Press and hold the "Volume +" button.Whilst holding this button, provide power to the device (can be both PoE or PSU).Keep holding the button until the Android Recovery menu appears. In this menu, navigate using the volume (+/-) buttons to the format/wipe system option.Select this option by long pressing the circular menu button next to it.After confirming the reset, reboot the device and check and confirm whether it does so without any issues.After step 7, please be patient as it can take up to 10 minutes for the panel to reload. When the process is complete, you'll have a blank Android panel. As this process completely resets the panel, you'll need to reconfigure the network - so if you're using Wi-Fi you will need to re-authenticate.If you have any further questions, please contact support@ascentae.com to log a support ticket. It helps to speed things up if you provide:ModelSerial NumberProof of Purchase
6 hits
Lee Russell (@lee)
June 22, 2026
Installation
5 months ago
Removing The GoBright App - IAdea Panels
If your IAdea panel has the GoBright app pre-loaded but you no longer need to use it, you can either disable it in the application menu or completely remove the app.Please note: USB drives must be formatted as FAT32. NTFS is not supported.Please select the best option for you below:
Option 1 - Disabling the GoBright App
1) When the IAdea panel starts to load, you will see a circle with a pause icon in the middle. Press this button and enter 010101 as the code2) On the Basic Settings page, swipe down 2 / 3 times from the top of the screen to bring up the menu and press the settings cog in the bottom-right corner of the menu3) Now you're in the Android interface, select Apps & Notifications and See All Apps4) Select GoBright - Device5) Force stop the app and acknowledge the pop-up6) Select Disable and confirm the pop-up again. Follow any further prompts after thisNow this page will change to show an option to enable GoBright again.Press the back arrow in the top-left corner a few times to return to the Android settings page. Now press the triangle in the bottom menu to return to the IAdea black settings screen.Plug in your relevant USB drive with the new .apk file you wish to install pre-loaded onto it. Swipe down a few times from the top of the screen and select the name of the USB drive and run the installer.
Option 2 - Force Removing the GoBright App
You may wish to completely remove the GoBright app from the panel. First of all, please take note of all of the following information:Model number (e.g. WRP1000-H)S/N of the unitOperating system (e.g Android 12)Firmware versionMAC address - this bit is important - we are unable to help without thisNOTE: Do not send photos of your S/N(s) or MAC(s) - please type them in the body of your email to Ascentae Support. It's your responsibility to provide the complete MAC address(es) as we cannot process photos.All of the above can be found by rebooting the unit and pressing the the pause icon to stop the device booting into GoBright and launching the IAdea back-end. Please enter 010101 as the code.Work your way through the tabs on the menu on the left. For example, you can find the serial number and model number under the Information tab.The Next StepsEnable remote monitoring. Now that you've carried out the above steps and made a note of the information in points 1-5 above, complete the following. Once remote monitoring has been enabled, IAdea will connect your device to their IAdeaCare servers.In the IAdea backend (see above) head to System > Remote MonitoringToggle on this optionWait for the 'initializing' message to appear and then 'waiting for connection'. Hang tight, it's processing any updatesYou will then be presented with 'pairing...' along with a pairing code shortly after. This will be 6 digits.Make a note of this pairing code and leave the panel on this page and switched on.Provide all information to Ascentae and the tech team will liase with the techs at IAdea.The full cycle after IAdea push the update through can take around 10-15 minutes to complete and may reboot several times throughout the process.After this process is complete, you have a blank panel as if it had just left the factory.NOTE: Once the device has been reset by IAdea it cannot be rolled back - you will permanently lose all configuration settingsIf you're using Wi-Fi, you will need to reconfigure your network connection settings under the Network tab on the Android Interface after the process is complete. To get to this interface, swipe down twice from the top of the screen on the black IAdea page and press the settings cog (bottom-right).You can now install any app you wish to use on your IAdea panel and the GoBright app no longer exists.IAdeaCareIAdeaCare is comprehensive device management for all deployed IAdea devices, including essential tools for deployment, management, ongoing maintenance, and troubleshooting. IAdeaCare consolidates operational data from all your devices into a single intuitive interface for in-depth analysis or quick at-a-glance viewing.Please speak to your Ascentae Account Manager for pricing.
6 hits
Lee Russell (@lee)
February 19, 2026
Pre-Sales
5 months ago
Flexible Multi-Camera Meeting Space - Sample Solution
Solution Overview Multi-Camera SolutionFlexible
meeting spaces require flexibility solutions to maximise performance. A front facing camera may be suitable for
regular meetings, but for presentation or teacher / student interaction,
additional AV equipment should be considered.
There are a
number of solutions on the market which offer camera switching, but these can
dramatically increase the price of the solution for minimal additional
performance.For many
spaces, all that’s required is multiple camera, and the ability to switch
between them easily. The addition of a
ReThink AV auto switching matrix allows both the in-room PC and guest laptops
to access the AV and simply switch to the desired camera within the UC client
(Teams/Zoom etc).
For
additional ease of use, the matrix can be programmed to switch sources on a
keyboard shortcut or integrated into a room control system.
Up to 5 USB
peripherals can be configured and dual screen output is fully supported to
allow maximum performance and flexibility.
Optionally,
wireless sharing can be integrated with the in-room PC. We recommend AirServer or Mersive solutions,
or for customers who want to use a wireless dongle, the Maxhub WB05 provides
wireless sharing without the need to install software or connect to a wifi
hotspot.Key Benefits- One-touch join of Microsoft Teams meetings- Easily switch between USB peripherals within your UC client, via keyboard shortcut or via control system- Up to 5 USB peripherals can be installed- Dual screen support- Bring Your Own Meeting support connects screen and peripherals. Host the meeting on your computer.- Auto switching to your computer as soon as you plug in- Single USB-C connects your computer for video, audio, data and network*. Plus, it charges your battery!*Wired
network connection required to ReThink switch.
· Core Components- Dual Maxhub ND65 CMA 65” displays
· - Huddly C1 All-in-one camera / mic /
speaker system
· - Additional cameras (RocWare RC821
shown)
· - Additional audio system (if required
– Nureva - HDL310 shown)
· - ReThink
AV MatrixRAV-MS-4x2DLHU-Tx/Rx
- ReThink active USB-C cableOptional Components for wireless sharing- Mersive POD v4- AirServer Connect 3- MAXHUB WB05 + buttonThis example
includes dual screens and a MAXHUB XCore Pro MTR.A Huddly C1 is
provided for front of room camera and meeting audio.When
switching to presenter mode, the RocWare RC821 PTZ camera is mounted at the
rear of the room to capture the presenter.A Nureva
HDL310 is included to provide whole room audio in presentation mode.A wireless
keyboard & mouse are installed to allow quick switching between setups.
The Mersive POD 4 provides wireless sharing via
the MTRA USB-C cable connects to the ReThink matrix to
allow laptops to access the solution and enable BYOM or local presentation.Connection Diagram
6 hits
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Nick Palmer (@nick)
February 16, 2026