Technical Resource Hub

When commissioning Interacts on site, these can only be commissioned via the GoBright App. Here's your initial quick checklist:✅ An Interact ✅ An admin account for the GoBright Portal ✅ A smartphone with the latest GoBright mobile app, logged in as an admin✅ An Interact profile (this is done the on portal)✅ If the devices sit behind a firewall, please ensure MQTT over TLS has been correctly configured.Please note: When using Wi-Fi:✅ 2.4 Ghz (supported)❌️ 5 Ghz (not supported)Now that all of the above are in place, please follow steps 1 to 3 on this article.Related Article:Hard-reset a GoBright Interact The full firewall rules can be found here.

Huddly L1 – integration with Inogeni Cam230 We have identified an issue with integrating multiple Huddly L1 cameras with the Inogeni Cam230 camera switcher. SymptomsTypically, the Inogeni Cam230 keeps a USB signal active with all attached USB cameras.  However, the Huddly L1 camera uses 50% additional USB bandwidth.  The upshot is that when 2 Huddly L1 cameras are attached, the Inogeni Cam230 runs out of USB bandwidth and there is no USB signal to the non-active camera.Users may experience issues when switch sources between active / non-active cameras which include frozen image and very long delays between switches.ResolutionThis issue was identified and fixed in April 2024.  Simply update your Cam230 to latest firmware.Known limitationsThere is still a slight delay in the transition between active and non-active cameras, however, this is now below 1 second.How to Update The Firmware on the Inogeni CAM230Visit https://inogeni.com/product/cam230/?tpl=support#scroll_to to get the latest firmware.Extract the zip file.Access the web portal of the CAM230 (default address 169.254.10.10 / default user : admin / default password : admin)Go to System tab, scroll to Update section at bottom of page.Press 'Choose File' and select the .wic file that you extracted.Click 'Update CAM230'.  Once update is complete, the CAM230 will reboot and web portal will refresh.

Not sure which kit fits your space? We've put together a hardware comparison table below.Here’s the tech specs at a glance for the MAXHUB MTR family. U50 + XC-Kit Pro Bundle V50 V70 W70 XBoard MTR Platform Win11 IOT MDEP (Android 13) MDEP (Android 13) Win11 IOT Win11 IOT Space Small To Medium Small To Medium Medium To Large Medium To Large Small To Large Cam Specs 2 Lens 2 Lens 4 Lens 4 Lens 3 Lens 100 MP Total 100 MP Total 200 MP Total 200 MP Total 150 MP Total Mic Specs 12-Array 12-Array 16-Array 16-Array 16-Array Wire Ingest USB-C (console) USB-C (Console) USB-C (Console) USB-C (Console) HDMI In (Compute) HDMI (compute) HDMI In (Bar) HDMI In (Bar) HDMI In (Bar) USB-C (Console) Wire Ingest @4K (local Only) HDMI On Compute USB-C (Console) USB-C (Console) HDMI On Bar HDMI On Board HDMI In (Bar) HDMI In (Bar) Wireless Sharing (dongle) Yes Yes Yes Yes Yes Wireless Sharing (MAXHUB Share App) Yes No No BETA Yes Sharing Touchback No No No No Coming In Q2 2026 MiraCast No Yes Yes ETA: Q2 2026 Yes Airplay Yes Yes Yes Yes Yes Audio Fence Yes Yes Yes Yes Yes Video Fence Yes Yes Yes Yes Yes Speaker Tracking Yes Yes Yes Yes Yes Auto Framing Smart Gathering (portraits With Room View) Yes Yes Yes Yes No Intelligent Focus (up To 8 Portraits) Yes Yes Yes Yes Yes Multi-Speakers Tracking No No No No Yes AI Facial Enhancement 26H1 26H1 26H1 26H1 No AI EQ Adaptation No No No No Yes Wire BYOD No Yes (USB-C) Yes (USB-C) Yes (USB-C) Yes Via HDMI + USB-B (require Align Ver. 8.6 Or Above) USB-C Power Delivery No 65w (via PSU) 65w (via PSU) No No Wireless BYOD (Dongle) No Yes Yes Yes Yes (require Team Ver. 5.4 Or Above) Wireless BYOD (MAXHUB Share App) No ETA: Q2 2026 ETA: Q2 2026 ETA: Q2 2026 Yes (require Team Ver. 5.4 Or Above) Supported Expansion Mic Apr, 2026 (OTA) June, 2026 (OTA) June, 2026 (OTA) Apr, 2026 (OTA) BM45 Supported Console Main: TCP30T AP30 AP30 TCP31T TCP33T (require Team Ver 5.4 Or Above) Ext: TCP35T LAN Pairing (between Console And Compute Unit) No Yes (BYOD) Yes (BYOD) No No Max. Distance Between Console And Compute In Cat5e 40m 40m (direct Connection) 40m (direct Connection) 40m MAXHUB Pivot Mgmt. Portal Yes Yes Yes Yes Yes Edge Browser No No No No Yes (Pro License) AI Facilitator Yes (Pro License) No No Yes (Pro License) Yes (Pro License) table { font-family: Arial, Helvetica, sans-serif; border-collapse: collapse; width: 100%; } td, th { border: 1px solid #ddd; padding: 8px; } tr:nth-child(even){background-color: #f2f2f2;} tr:hover {background-color: #ddd;} th { padding-top: 12px; padding-bottom: 12px; text-align: left; background-color: #04AA6D; color: white; }

GoBright is always deploying updates to their Interact hardware to improve its performance for the office workspace.Interacts can be used across your estate for both desk and room booking solutions.Height Adjustable DesksHeight adjustable desks are common in the modern workplace, giving employees the option to sit / stand to work. The current supported actuators are:LinakLogicData (DM) LogicData (CB)JiecangOMTLets look at the steps to get up and running.1) The profile for your Interact needs to be enabled for height adjustability. On your GoBright portal, head to Settings > Devices and select Profiles on the left-hand menu2) If there isn't a profile already set up for Interacts, add a new one. 3) Give the profile an appropriate name and change the Type to Interact from the drop-down4) Under the Device section, select the relevant requirement from the 3 options. Once you are happy with all the information, hit save5)  Select Interacts on the left-hand menu and select the relevant Interact to update. Under the Setup Settings you will find a Desk Actuator field. Update this to the actuator the desk uses, e.g. Linak. Complete all other relevant fields on this page according to the installation requirement (e.g. fixed on a desk, fixed under a desk)You may need to manually reboot the Interact for the changes to kick-in.

GoBright updated their hygienic mode feature.This was first introduced during COVID-19, and, if enabled, it requires a desk to be cleaned after every use. The Connect & Glow would turn purple until a card was swiped or if the desk was updated in the portal.However, it is now possible to highlight the desk as required to be cleaned at the end of every day instead of after every check-in. This is configured in the profile attached to the desk.Head to Settings > Work > Profiles and select the profile linked to the desk(s) you wish to enable this for.You can configure your profile from here, depending on your preferences. Here is an example of setting the desk as required to be cleaned at 5pm every day:Please note: If this feature is enabled, the Connect will not turn off outside of office hours until it has been marked as clean.This feature is also supported for the Interact.

You must be an admin to perform this action as access to the settings is required. If you do not have access, please speak to your GoBright Administrator.The GoBright App must be installed on your phone and you must be logged in as an Administrator.To reset the GoBright Interact device, log in to the GoBright portal and head to Settings > Devices > Interacts.Delete the device (step 3 above).The device will then show as offline:Place your finger on the 'Offline' section and swipe down to bring up the following:Select recommission and then confirm you wish to recommissionThe Interact will rebootYou are then presented with a QR code that needs to be scanned.You now need the GoBright App. Load the App and click on the 3 horizontal lines in the top right to bring up the settings menuSelect Admin toolsSelect GoBright InteractsSelect 'Commission an Interact by QR code'Select your commissioning presetScan the QR code on your phone that is logged in with an admin accountComplete the next page and make sure the Interact is coupled to the correct room / desk / parking spaceSelect 'Commission Device'After approximately 30 seconds the device will reboot.If your device is stuck on 'Connecting MQTT over TLS' please ensure that the following firewall rules have been applied:Outbound 8883 - Traffic over MQTT over TLS to the GoBright platformThe full firewall configuration can be found here:https://support.gobright.com/hc/en-us/articles/360010024559-Firewall-configuration