Technical Resource Hub

The XDS-1588 and XDS-1588-A cannot exceed Android 7.1. The WRP-1000-A/H cannot  exceed Android 9. Please ensure camera capability before selecting your panel for visitor management if you will be taking a photo of the visitor or scanning QR codes.Last Updated:2nd of December 2025ModelGoBright App VersionAndroid OSCamera QR SupportAscentae approvedXDS-158812.24 to 14.157.1✔(2MP)✔✔XDS-1588-A12.24 to 14.157.1✔(2MP)✔✔WRP-1000-A/H13.28 to 14.159✔(8MP)✔✔WRP-1000-LN/A9❌❌❌WRP-1000-L V2N/AAndroid 12❌❌❌WRP-1000-A V2N/AAndroid 12✔ (8MP)✔✔WRP-1000-H V2N/AAndroid 12✔ (8MP)✔✔ RecommendationIf you are deploying new hardware, stick to the V2 (Android 12) to ensure security compliance (InfoSec). Android 9 is quite dated by modern enterprise standards.

In GoBright, you can already book a desk / parking space on behalf of a colleague. However, since July 2025, you can now do the same for rooms within the GoBright portal. This was previously  only available via Outlook. There is now an all-in-one solution within the GoBright portal.✔ Fully integrated within the portal✔ Free✔ Don't need to leave Teams or switch between apps (if you have the add-on)The StepsOn the main dashboard (Meet-Work-Visit), head to Settings > Users > Roles.Scroll down until you see Other booking-related permissions.By default, this setting is disabled, so enable it:Make sure you save the changes at the top of the page. If you have multiple roles, carry out the above for the relevant role(s).Using the 4 squares in the top right, head to the Admin Centre.The user(s) account(s) will need to have the above role enabled for their account. Select the user.Scoll down to Meet-Work-Visit and then Roles. On the drop-down, ensure the role(s) you updated above are selected for the relevant user(s). Now that the role(s) has been updated, we can book the room on behalf of a colleague. The example below shows that I booked a meeting room for my colleague Alex.This is then put in Alex's calendar with the above information. 

Dictate the summary of this article: Your browser does not support the audio element. If you are installing an Interact on your site but do not want it to be free-standing on a desk, there are other options available.Under Desk MountProduct Code: INT1-MOUNT-DESKInfo: Optional extraIt's possible to mount the Interact so it's fixed under a desk. The design of the bracket means you can easily slide the Interact device in / out if required. This option saves desk space and reduces any risk of accidental damage if it was free-standing on a desk.Below are some images and dimensions to help you plan your install.Wall MountInfo: Included with the deviceSimply use the backplate that comes with the Interact device. Once the backplate is detached:Glass MountProduct Code: INT1-MOUNT-GLASSInfo: Optional extraIt's also possible to mount the Interact to a glass surface. When purchasing your Interact(s) please quote the correct quantity of the above product code. These come with double-sided 3M adhesive tape.Please quote the above product codes and quantities when requesting a quote from Ascentae.

Wi-Fi signal strength is measured in dBm, with values usually ranging from -30 dBm to -90 dBm. A value closer to 0 (e.g. -50 dBm) indicates a stronger, faster connection, while lower numbers (e.g. -80 dBm) indicates a weaker, slower, or unstable connection. -50 dBm to -60 dBm (Excellent/Good)-60 dBm to -70 dBm (Fair)-70 dBm to -80 dBm (Weak)-80 dBm to -90 dBm (Unusable)Walls and electronic interference will significantly drop the dBm value in your environment. Finding your dBm level on an InteractPress and hold the time in the top-right for a few secondsSelect open device infoHere you have 4 options on the left hand side. On this screen you can find:StatusIP addressMAC addressSSID Signal, channel and dBmAuth mode used (e.g WPA2 PSK)We need to concentrate on the 2nd option down - WiFi. There is a signal indicator that will fluctuate in real-time. Values between -50 dBm and -65 dBm are good.Important: Interacts operate on the 2.4 Ghz spectrum. 5 Ghz is not supported.Still having issues? Check out our on site install guide here.

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Product Code: INT1-POE-DESKGoBright have released a PoE adapter for their Interact device. If you can't power the device over the 230V mains adapter, PoE is now here! As you can see, it comes with 3M adhesive to fix the device to a surface.This is the connection that needs to be plugged into the Interact device:You then have the expansion box:  Note: A network cable is not suppliedWe tested the device on the 12th of June 2024, using a "dumb" NETGEAR PoE switch and an Interact running Application Version 1.6.1. If you're using a managed switch, please ensure PoE is enabled on the port(s) that you connect the Interact(s) to. Some further photos that might help plan your installation:Important: When using Interacts, you must configure your firewall to allow outbound traffic over MQTT (port 8883) over TLS. NTP and DNS must also be correctly configured for the device to communicate with the GoBright platform. The firewall configuration can be found here.Please contact support@ascentae.com for any help.