Technical Resource Hub

You must be an admin to perform this action as access to the settings is required. If you do not have access, please speak to your GoBright Administrator.The GoBright App must be installed on your phone and you must be logged in as an Administrator.To reset the GoBright Interact device, log in to the GoBright portal and head to Settings > Devices > Interacts.Delete the device (step 3 above).The device will then show as offline:Place your finger on the 'Offline' section and swipe down to bring up the following:Select recommission and then confirm you wish to recommissionThe Interact will rebootYou are then presented with a QR code that needs to be scanned.You now need the GoBright App. Load the App and click on the 3 horizontal lines in the top right to bring up the settings menuSelect Admin toolsSelect GoBright InteractsSelect 'Commission an Interact by QR code'Select your commissioning presetScan the QR code on your phone that is logged in with an admin accountComplete the next page and make sure the Interact is coupled to the correct room / desk / parking spaceSelect 'Commission Device'After approximately 30 seconds the device will reboot.If your device is stuck on 'Connecting MQTT over TLS' please ensure that the following firewall rules have been applied:Outbound 8883 - Traffic over MQTT over TLS to the GoBright platformThe full firewall configuration can be found here:https://support.gobright.com/hc/en-us/articles/360010024559-Firewall-configuration

Cable length: 1.5mThe cable will arrive in the packaging as illustrated.We have tested the cable with the following specifications:230V mains (UK) plug to USB-C adapterInput 100-240V50-60 HzOutput 5.0V / 3.0A / 15.0Wor9.0V / 2.77A / 25.0WBoth scenarios power up the Interact.As well as a 230V mains power adapter, we've also tested the following using a USB-C port: The USB-C port shown above has a maximum of 3A.The DC side is plugged into the Interact and the USB-C side is plugged into your adapter of choice.

A new feature was released in July 2025 which now allows users to select meeting types which are highlighted by colour. This gives users a better visual overview of upcoming meetings.This will be shown under both the ‘My Bookings’, ‘All Bookings’ and on the ‘Timeline’.My Bookings:All Bookings:Timeline:The ConfigurationUnder Settings > Meet > Meeting Types add the relevant type(s) and select your colour(s).There’s a colour picker available, or you can manually type the RGB values or HEX code.Head to Settings > Meet > Profiles and select the relevant profile for the room(s).Scroll down to the following section and enable the option:   You can make this mandatory.Once the above has been configured, when booking the room the Meeting Type option will appear:This is also available when using the GoBright App:

In GoBright, you can already book a desk / parking space on behalf of a colleague. However, since July 2025, you can now do the same for rooms within the GoBright portal. This was previously  only available via Outlook. There is now an all-in-one solution within the GoBright portal.✔ Fully integrated within the portal✔ Free✔ Don't need to leave Teams or switch between apps (if you have the add-on)The StepsOn the main dashboard (Meet-Work-Visit), head to Settings > Users > Roles.Scroll down until you see Other booking-related permissions.By default, this setting is disabled, so enable it:Make sure you save the changes at the top of the page. If you have multiple roles, carry out the above for the relevant role(s).Using the 4 squares in the top right, head to the Admin Centre.The user(s) account(s) will need to have the above role enabled for their account. Select the user.Scoll down to Meet-Work-Visit and then Roles. On the drop-down, ensure the role(s) you updated above are selected for the relevant user(s). Now that the role(s) has been updated, we can book the room on behalf of a colleague. The example below shows that I booked a meeting room for my colleague Alex.This is then put in Alex's calendar with the above information. 

Now if a meeting is canceled, updated or even edited, notifications are here. If you're the one making the change, you know the notification has been sent.  This new feature will help with: Reducing time Eliminate miscommunication Collaboration with colleagues  We understand that sometimes you may book a resource in advance, but a last-minute surprise gets in the way, and you no longer need the booking. Let's Look at the Steps... Room Bookings Head to Settings > Meet > Profiles: Desk & Parking Bookings The above process is the same but: Desks = Settings > Work > ProfilesParking = Settings > Park > Profiles This is a simple yet powerful improvement to the GoBright platform.      li { list-style-type: circle; }

How To Collect Logs From MAXHUB Screens Note: All of the pictures in this manual are for reference only, subject to available products. Published by MAXHUB on the 26th of November 2025. This document is a guide for the user to collect the logs from MAXHUB OS. 1. Download the MAXHUB Log Tool Download the MAXHUB-LogTool-v.17. You can find the link here. 2. Run the StartupCollect Once you have downloaded the above ZIP file and extracted the contents, run the startup file as shown below: 3. Collect the logs Please note that step 2 in this process can take around 5 minutes to complete. 4. Share the logs Send the logs to support@ascentae.com to log a support ticket. In order for us to assist you quicker, please provide: Device model Serial number Current firmware version Date purchased from Ascentae 5. Resource Centre MAXHUB has a useful resource centre that you can use to find answers to your questions.  Check it out here.     details { border: 0px solid #aaaaaa; border-radius: 4px; padding: 0.5em 0.5em 0; width: 100%; } summary { font-weight: bold; font: roboto; color: white; margin: -0.2em -0.2em 0; padding: 0.1em; border-radius: 15px; background-color: #3f484d; padding: 15px; width: auto; height: auto; } summary::after { content: url("data:image/svg+xml,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 16 16'%3e%3cpath fill='%23ffffff' d='M1.646 4.646a.5.5 0 0 1 .708 0L8 10.293l5.646-5.647a.5.5 0 0 1 .708.708l-6 6a.5.5 0 0 1-.708 0l-6-6a.5.5 0 0 1 0-.708'/%3e%3c/svg%3e"); background-repeat: no-repeat; background-position: center; background-size: contain; color: #ffffff; width: 20px; height: 20px; margin-left: 5px; float: right; } details[open] summary::after { content: url("data:image/svg+xml,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 16 16'%3e%3cpath fill='%23ffffff' d='M7.646 4.646a.5.5 0 0 1 .708 0l6 6a.5.5 0 0 1-.708.708L8 5.707l-5.646 5.647a.5.5 0 0 1-.708-.708z'/%3e%3c/svg%3e"); float: right; } details[open] { padding: 0.5em; } details[open] summary { margin-bottom: 0.5em; background-color: #35abe5; }