Technical Resource Hub

Information correct as of the 16th of September 2024In September, GoBright introduced a new feature called 'Early Presence Confirmation'.For example, if you make a booking on a Monday for the upcoming Friday, your portal can now be configured to prompt the user up to 48 hours before the booking is due to confirm that they still need to use that space. Key Points:This feature is currently only available for desks and parking​This is not currently available for rooms​Maximum notification is 48 hours​ before the booking is due to startBookings are automatically canceled if no action is taken​ from the email / push notificationThis is disabled by default and must be switched on. Speak to our tech team or your account manager if you would like us to set this up for youSignificantly increases efficiency of resources for your business The ProcessYou will get an email during the predefined time.For example: If you select 'Yes, I will attend', you will be directed to the GoBright portal: If you select 'No, delete it' you will still be directed to the GoBright portal: Example of a push notification from the GoBright app:If you take no action (ignore the email / push notification), the booking will be automatically canceled and the person who made the booking will receive an email.This means that space will be freed up for someone else to book. This is particularly useful for people who have reoccurring bookings but might be off sick / on annual leave etc. Share This

If you're experiencing issues with NFC cards not being recognised on the Pogo module, please download and install this file:Download File (1.5M)The file will need to be placed in the root directory on a USB drive that's formatted as FAT32.If you don't have a USB drive to hand, you can download the file on the browser and run the .apk from the downloads section.If you decide to download and use a USB, once the USB is inserted, swipe down from the top and select the name of the device. Run the.apk, give all permissions, and then reboot the panel after the installation is complete.Please also ensure that the PINs are correctly aligned, and the screws are secure.We have tested this add-on in one of our Experience Centres (Model: APPC-32X) and it's got the Ascentae seal of approval.

If you are installing an Interact on your site but do not want it to be free-standing on a desk, there are other options available.Under Desk MountProduct Code: INT1-MOUNT-DESKInfo: Optional extraIt's possible to mount the Interact so it's fixed under a desk. The design of the bracket means you can easily slide the Interact device in / out if required. This option saves desk space and reduces any risk of accidental damage if it was free-standing on a desk.Below are some images and dimensions to help you plan your install.Wall MountInfo: Included with the deviceSimply use the backplate that comes with the Interact device. Once the backplate is detached:Glass MountProduct Code: INT1-MOUNT-GLASSInfo: Optional extraIt's also possible to mount the Interact to a glass surface. When purchasing your Interact(s) please quote the correct quantity of the above product code. These come with double-sided 3M adhesive tape.Please quote the above product codes and quantities when requesting a quote from Ascentae.

Product Code: INT1-POE-DESKGoBright have released a PoE adapter for their Interact device. If you can't power the device over the 230V mains adapter, PoE is now here! As you can see, it comes with 3M adhesive to fix the device to a surface.This is the connection that needs to be plugged into the Interact device:You then have the expansion box:  Note: A network cable is not suppliedWe tested the device on the 12th of June 2024, using a "dumb" NETGEAR PoE switch and an Interact running Application Version 1.6.1. If you're using a managed switch, please ensure PoE is enabled on the port(s) that you connect the Interact(s) to. Some further photos that might help plan your installation:Important: When using Interacts, you must configure your firewall to allow outbound traffic over MQTT (port 8883) over TLS. NTP and DNS must also be correctly configured for the device to communicate with the GoBright platform. The firewall configuration can be found here.Please contact support@ascentae.com for any help.

During compatibility testing, we have identified the following potential issues when using all-in-one screens and USB switchers.Outline of issues When using a USB switcher with active cable, it is possible to exceed the maximum number of USB Tiers (levels / hubs)The total permitted number of USB tiers is 7.  This is set out in the USB standard.  In theory, this limitation shouldn’t be reached, but as laptops develop and AV installations make greater use of USB devices, it is possible to exceed the limit.In our tested scenarios we used 2 different makes of Windows 11 laptops, 4 switches and 4 screens.- A laptop computer typically users 2 or 3 tiers, depending on complexity of internal USB.- A USB Switcher uses 2 tiers- An Active USB Cable uses 2 Tiers- An All-In-One screen with built-in camera, speakers and microphone will use 2 or 3 TiersSymptomsIf the total number of USB tiers is exceeded, Windows 11 machines will typically display an error message ‘USB device not recognised’ or ‘Maximum USB Hubs Exceeded’.  Occasionally, a “silent failure” will occur and no error is displayed.  However, in Device Manager, a USB Hub will be shown in fail state.USB devices on the All-In-One screen will not be accessible via the USB switch (microphone, camera, speakers and touch back). Fig 1.  In this scenario, the laptop will not see any of the peripherals on the AIO screen  How to determine if you have this issueWhilst you can check within Windows, we downloaded a USB Diagnostic tool to provide more detailed information.  There are lots available, but we used the Liteware USB20 Configurator app. Potential WorkaroundsBecause this is a fundamental restriction of USB architecture, there is no ideal solution.  However, options may include:Option 1.Using a passive USB connection to the laptop (USB-C

Huddly L1 – integration with Inogeni Cam230 We have identified an issue with integrating multiple Huddly L1 cameras with the Inogeni Cam230 camera switcher. SymptomsTypically, the Inogeni Cam230 keeps a USB signal active with all attached USB cameras.  However, the Huddly L1 camera uses 50% additional USB bandwidth.  The upshot is that when 2 Huddly L1 cameras are attached, the Inogeni Cam230 runs out of USB bandwidth and there is no USB signal to the non-active camera.Users may experience issues when switch sources between active / non-active cameras which include frozen image and very long delays between switches.ResolutionThis issue was identified and fixed in April 2024.  Simply update your Cam230 to latest firmware.Known limitationsThere is still a slight delay in the transition between active and non-active cameras, however, this is now below 1 second.How to Update The Firmware on the Inogeni CAM230Visit https://inogeni.com/product/cam230/?tpl=support#scroll_to to get the latest firmware.Extract the zip file.Access the web portal of the CAM230 (default address 169.254.10.10 / default user : admin / default password : admin)Go to System tab, scroll to Update section at bottom of page.Press 'Choose File' and select the .wic file that you extracted.Click 'Update CAM230'.  Once update is complete, the CAM230 will reboot and web portal will refresh.