Technical Resource Hub

The Control Plug is the solution for managing the power usage for your GoBright Interact. The solution is to power on your desk workstation only when checked-in.Summary, key points & benefits:Supports a Bluetooth range of up to 15mUp to 5 Interacts can be connected to a single Control PlugThe firmware version on the Interact must be running 2.4.7 or aboveOnly available for Interacts - GoBright Connects are not supportedAvailable in UK, EU and USA versionsEnergy Savings: Automatically cuts power to desk peripherals (monitors, docking stations, etc.) when the desk is not in use, reducing your impact on the environmentBy requiring a check-in to activate power, it ensures more reliable desk occupancy data for facility managersClick here to view the extensive installation guide from GoBright to get up and running.

GoBright have released a Maintenance Mode option for their portal. Please note: The Interact display will not update to show the device as in maintenance mode. This will be a future release, but there is currently no release date that we can provide. This information was last updated on Wednesday 17/06/2026. What is Maintenance Mode?Need to take a resource out of action? Now you can. Setting a resource to maintenance blocks new bookings instantly. It’ll even give a heads-up to anyone who already had it booked so they can find an alternative resource. Sys Admins can also decide exactly who has the permissions to set maintenance for each location.Switching Maintenance OnThis is not enabled by default - so in this article, we'll guide you how to get up and running.This is done on a per-role basis - so, for example, you can restrict your portal so that only admins can put a resource into maintenance mode. Head to Settings > Users > Roles and enable the following:If you have multiple roles, you'll need to update each role accordingly. Putting a Resource Into MaintenanceTo put a resource into maintenance mode, head to Bookings > Maintenance:And then select the green 'Add Maintenance' icon.Once you have selected the correct location, you can select multiple resources - these include rooms, desks and also parking. Once saved, this is logged in Bookings > Maintenance. It's also displayed on the portal and you cannot book the resource. In this example, we've used a desk.For example when you select the resource:And on the map on your dashboard:Cancel MaintenanceIf the maintenance was completed before the scheduled time and the resource can be booked again, you can manually cancel it. Head back to Bookings > Maintenance and hit the X:As you can see, previous maintenance is shown but greyed out so there is still a log. Completed MaintenanceIf the scheduled maintenance time passes, you do not need to take any action as GoBright automatically updates to show it's finished and the desk is now bookable again.Remember: This is done on a per-role role basis and it needs to be enabled under Settings > Users > Roles. This is not enabled by default.If you have any questions regarding this setup, please log a ticket by contacting support@ascentae.com.

GoBright is always deploying updates to their Interact hardware to improve its performance for the office workspace.Interacts can be used across your estate for both desk and room booking solutions.Height Adjustable DesksHeight adjustable desks are common in the modern workplace, giving employees the option to sit / stand to work. The current supported actuators are:LinakLogicData (DM) LogicData (CB)JiecangOMTLets look at the steps to get up and running.1) The profile for your Interact needs to be enabled for height adjustability. On your GoBright portal, head to Settings > Devices and select Profiles on the left-hand menu2) If there isn't a profile already set up for Interacts, add a new one. 3) Give the profile an appropriate name and change the Type to Interact from the drop-down4) Under the Device section, select the relevant requirement from the 3 options. Once you are happy with all the information, hit save5)  Select Interacts on the left-hand menu and select the relevant Interact to update. Under the Setup Settings you will find a Desk Actuator field. Update this to the actuator the desk uses, e.g. Linak. Complete all other relevant fields on this page according to the installation requirement (e.g. fixed on a desk, fixed under a desk)You may need to manually reboot the Interact for the changes to kick-in.

Here's a simple guide to factory resetting your GoBright Interact.With a small screwdriver or a paperclip you can press the reset button for 5-10 seconds.Let the device fully reboot. You'll then need the GoBright app to scan the QR code shown on screen and link the Interact to the relevant desk / room.The GoBright app is available for free on both Apple and Android devices. Just check out your relevant app store and search for 'GoBright'.

Information correct as of the 16th of September 2024In September, GoBright introduced a new feature called 'Early Presence Confirmation'.For example, if you make a booking on a Monday for the upcoming Friday, your portal can now be configured to prompt the user up to 48 hours before the booking is due to confirm that they still need to use that space. Key Points:This feature is currently only available for desks and parking​This is not currently available for rooms​Maximum notification is 48 hours​ before the booking is due to startBookings are automatically canceled if no action is taken​ from the email / push notificationThis is disabled by default and must be switched on. Speak to our tech team or your account manager if you would like us to set this up for youSignificantly increases efficiency of resources for your business The ProcessYou will get an email during the predefined time.For example: If you select 'Yes, I will attend', you will be directed to the GoBright portal: If you select 'No, delete it' you will still be directed to the GoBright portal: Example of a push notification from the GoBright app:If you take no action (ignore the email / push notification), the booking will be automatically canceled and the person who made the booking will receive an email.This means that space will be freed up for someone else to book. This is particularly useful for people who have reoccurring bookings but might be off sick / on annual leave etc. Share This

GoBright updated their hygienic mode feature.This was first introduced during COVID-19, and, if enabled, it requires a desk to be cleaned after every use. The Connect & Glow would turn purple until a card was swiped or if the desk was updated in the portal.However, it is now possible to highlight the desk as required to be cleaned at the end of every day instead of after every check-in. This is configured in the profile attached to the desk.Head to Settings > Work > Profiles and select the profile linked to the desk(s) you wish to enable this for.You can configure your profile from here, depending on your preferences. Here is an example of setting the desk as required to be cleaned at 5pm every day:Please note: If this feature is enabled, the Connect will not turn off outside of office hours until it has been marked as clean.This feature is also supported for the Interact.