Technical Resource Hub

GoBright updated their hygienic mode feature.This was first introduced during COVID-19, and, if enabled, it requires a desk to be cleaned after every use. The Connect & Glow would turn purple until a card was swiped or if the desk was updated in the portal.However, it is now possible to highlight the desk as required to be cleaned at the end of every day instead of after every check-in. This is configured in the profile attached to the desk.Head to Settings > Work > Profiles and select the profile linked to the desk(s) you wish to enable this for.You can configure your profile from here, depending on your preferences. Here is an example of setting the desk as required to be cleaned at 5pm every day:Please note: If this feature is enabled, the Connect will not turn off outside of office hours until it has been marked as clean.This feature is also supported for the Interact.

The Control Plug is the solution for managing the power usage for your GoBright Interact. The solution is to power on your desk workstation only when checked-in.Summary, key points & benefits:Supports a Bluetooth range of up to 15mUp to 5 Interacts can be connected to a single Control PlugThe firmware version on the Interact must be running 2.4.7 or aboveOnly available for Interacts - GoBright Connects are not supportedAvailable in UK, EU and USA versionsEnergy Savings: Automatically cuts power to desk peripherals (monitors, docking stations, etc.) when the desk is not in use, reducing your impact on the environmentBy requiring a check-in to activate power, it ensures more reliable desk occupancy data for facility managersClick here to view the extensive installation guide from GoBright to get up and running.

A new feature was released in July 2025 which now allows users to select meeting types which are highlighted by colour. This gives users a better visual overview of upcoming meetings.This will be shown under both the ‘My Bookings’, ‘All Bookings’ and on the ‘Timeline’.My Bookings:All Bookings:Timeline:The ConfigurationUnder Settings > Meet > Meeting Types add the relevant type(s) and select your colour(s).There’s a colour picker available, or you can manually type the RGB values or HEX code.Head to Settings > Meet > Profiles and select the relevant profile for the room(s).Scroll down to the following section and enable the option:   You can make this mandatory.Once the above has been configured, when booking the room the Meeting Type option will appear:This is also available when using the GoBright App:

When commissioning Interacts on site, these can only be commissioned via the GoBright App. Here's your initial quick checklist:✅ An Interact ✅ An admin account for the GoBright Portal ✅ A smartphone with the latest GoBright mobile app, logged in as an admin✅ An Interact profile (this is done the on portal)✅ If the devices sit behind a firewall, please ensure MQTT over TLS has been correctly configured.Please note: When using Wi-Fi:✅ 2.4 Ghz (supported)❌️ 5 Ghz (not supported)Now that all of the above are in place, please follow steps 1 to 3 on this article.Related Article:Hard-reset a GoBright Interact The full firewall rules can be found here.

How To Collect Logs From MAXHUB Screens Note: All of the pictures in this manual are for reference only, subject to available products. Published by MAXHUB on the 26th of November 2025. This document is a guide for the user to collect the logs from MAXHUB OS. 1. Download the MAXHUB Log Tool Download the MAXHUB-LogTool-v.17. You can find the link here. 2. Run the StartupCollect Once you have downloaded the above ZIP file and extracted the contents, run the startup file as shown below: 3. Collect the logs Please note that step 2 in this process can take around 5 minutes to complete. 4. Share the logs Send the logs to support@ascentae.com to log a support ticket. In order for us to assist you quicker, please provide: Device model Serial number Current firmware version Date purchased from Ascentae 5. Resource Centre MAXHUB has a useful resource centre that you can use to find answers to your questions.  Check it out here.     details { border: 0px solid #aaaaaa; border-radius: 4px; padding: 0.5em 0.5em 0; width: 100%; } summary { font-weight: bold; font: roboto; color: white; margin: -0.2em -0.2em 0; padding: 0.1em; border-radius: 15px; background-color: #3f484d; padding: 15px; width: auto; height: auto; } summary::after { content: url("data:image/svg+xml,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 16 16'%3e%3cpath fill='%23ffffff' d='M1.646 4.646a.5.5 0 0 1 .708 0L8 10.293l5.646-5.647a.5.5 0 0 1 .708.708l-6 6a.5.5 0 0 1-.708 0l-6-6a.5.5 0 0 1 0-.708'/%3e%3c/svg%3e"); background-repeat: no-repeat; background-position: center; background-size: contain; color: #ffffff; width: 20px; height: 20px; margin-left: 5px; float: right; } details[open] summary::after { content: url("data:image/svg+xml,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 16 16'%3e%3cpath fill='%23ffffff' d='M7.646 4.646a.5.5 0 0 1 .708 0l6 6a.5.5 0 0 1-.708.708L8 5.707l-5.646 5.647a.5.5 0 0 1-.708-.708z'/%3e%3c/svg%3e"); float: right; } details[open] { padding: 0.5em; } details[open] summary { margin-bottom: 0.5em; background-color: #35abe5; }

Jupiter have issued a BIOS update to support the Trusted Platform Module 2.0 to be enabled on the OPS module.TPM2.0 is a prerequisite for Windows 11.Update Process1) On the OPS PC, ensure you are logged in with administrator rights2) Download the OPS11 BIOS update from the Software Downloads page of the Jupiter support site (Jupiter.com/support)3) Run the update which will install and restart WindowsChange BIOS Settings1) Ensure a keyboard is attached to the OPS module2) Reboot OPS3) Press ‘ESC’ on keyboard on restart to enter BIOS4) When in the BIOS menu, go to ‘Security’, ‘TPM Operation’ and Enable5) You will also need to enable ‘Secure Boot’6) Hit ‘F10’ to save settingsConfirm TPM Enablement1) Exit BIOS and boot OPS back into Windows2) In the ‘Run’ dialogue box, type ‘tpm.msc’ to confirm that TPM is enabledOnce these steps are complete, you will be able to upgrade to Windows 11.If in doubt, ask AscentaeWe are here to help. If you have any questions or concerns about a solution, please contact the Support Team at support@ascentae.com.