Technical Resource Hub

If your IAdea panel has the GoBright app pre-loaded but you no longer need to use it, you can either disable it in the application menu or completely remove the app.Please note: USB drives must be formatted as FAT32. NTFS is not supported.Please select the best option for you below: Option 1 - Disabling the GoBright App 1) When the IAdea panel starts to load, you will see a circle with a pause icon in the middle. Press this button and enter 010101 as the code2) On the Basic Settings page, swipe down 2 / 3 times from the top of the screen to bring up the menu and press the settings cog in the bottom-right corner of the menu3) Now you're in the Android interface, select Apps & Notifications and See All Apps4) Select GoBright - Device5) Force stop the app and acknowledge the pop-up6) Select Disable and confirm the pop-up again. Follow any further prompts after thisNow this page will change to show an option to enable GoBright again.Press the back arrow in the top-left corner a few times to return to the Android settings page. Now press the triangle in the bottom menu to return to the IAdea black settings screen.Plug in your relevant USB drive with the new .apk file you wish to install pre-loaded onto it. Swipe down a few times from the top of the screen and select the name of the USB drive and run the installer. Option 2 - Force Removing the GoBright App You may wish to completely remove the GoBright app from the panel. First of all, please take note of all of the following information:Model number (e.g. WRP1000-H)S/N of the unitOperating system (e.g Android 12)Firmware versionMAC address - this bit is important - we are unable to help without thisNOTE: Do not send photos of your S/N(s) or MAC(s) - please type them in the body of your email to Ascentae Support. It's your responsibility to provide the complete MAC address(es) as we cannot process photos.All of the above can be found by rebooting the unit and pressing the the pause icon to stop the device booting into GoBright and launching the IAdea back-end. Please enter 010101 as the code.Work your way through the tabs on the menu on the left. For example, you can find the serial number and model number under the Information tab.The Next StepsEnable remote monitoring. Now that you've carried out the above steps and made a note of the information in points 1-5 above, complete the following. Once remote monitoring has been enabled, IAdea will connect your device to their IAdeaCare servers.In the IAdea backend (see above) head to System > Remote MonitoringToggle on this optionWait for the 'initializing' message to appear and then 'waiting for connection'. Hang tight, it's processing any updatesYou will then be presented with 'pairing...' along with a pairing code shortly after. This will be 6 digits.Make a note of this pairing code and leave the panel on this page and switched on.Provide all information to Ascentae and the tech team will liase with the techs at IAdea.The full cycle after IAdea push the update through can take around 10-15 minutes to complete and may reboot several times throughout the process.After this process is complete, you have a blank panel as if it had just left the factory.NOTE: Once the device has been reset by IAdea it cannot be rolled back - you will permanently lose all configuration settingsIf you're using Wi-Fi, you will need to reconfigure your network connection settings under the Network tab on the Android Interface after the process is complete. To get to this interface, swipe down twice from the top of the screen on the black IAdea page and press the settings cog (bottom-right).You can now install any app you wish to use on your IAdea panel and the GoBright app no longer exists.IAdeaCareIAdeaCare is comprehensive device management for all deployed IAdea devices, including essential tools for deployment, management, ongoing maintenance, and troubleshooting. IAdeaCare consolidates operational data from all your devices into a single intuitive interface for in-depth analysis or quick at-a-glance viewing.Please speak to your Ascentae Account Manager for pricing.

This guide will help you get your digitial signage (View) installed and running on your Windows machine. 1. Download the GoBright View software from https://install.gobright.cloud/view/windows/.2. Create a folder on C:\ named 'gobright-view', and in that folder, create a folder called 'bootstrapper'. Do not use any quotes. For example:3. Find the Zipfile you've downloaded, and unzip it completely, all folders and files. Find the unzipped folder in the download called ‘bootstrapper’ and place all its content within the bootstrapper file at C:\gobright-view\bootstrapper. This folder should now look like this:4. Create a shortcut from the application file in the bootstrapper folder on C:\ and place it on the desktop.5. Place the original downloaded Zip file in C:\gobright-view\ (make sure it is still zipped) and rename it to ‘update’.Now C:\gobright-view\ should look like this:6. Close all open programs like browser, Windows Explorer, etc.7. Rightclick on the bootstrapper shortcut on your desktop and choose the option: ‘Run as administrator’.Key Information:The limit per file for digital signage is 4GB. Supported File Formats:Windows:JPG, JPEG, PNG, GIF, SVG, MP4WebOS & Android:JPG, JPEG, PNG, GIF, SVG, MP4Supported Video Codecs:H.264/AVC, MPEG-4For more information on supported file formats, please review this article:https://support.gobright.com/hc/en-us/articles/360015249459-Media-files

Enabling Map Viewer Hardware For Map Routing - On Site Installation Instructions1. Background In Q4 of 2025, GoBright launched a new routing feature for their mapping solution. This is for live directions to resources (rooms, desks, parking. lockers and spaces) on map viewers.2. TestingThe tech team at Ascentae have worked alongside the GoBright team and tested this extensively, and we're impressed with the functionality. This is a great addition to the GoBright platform.3. CommissioningIf you have purchased a commissioning package with us, we'll configure the portal remotely. However, there are some steps that on-site engineers will need to perform which cannot be carried out remotely. Please see sections 4 & 5.4. Important Info & Key PointsOnly V2 of the Map Viewer supports this functionality. If you're running V1, you'll need to switch.The Map Viewer must support WebView (enabled in developer mode).We'll guide you through this in the next section.5. Enabling WebView & V2This is a simple procedure and needs to be carried out in the Android settings on the device. Let's walk you through the steps.A) Close the GoBright application — instructions are here.B) Scroll down to the Application section and keep tapping Current Version until it says 'you're now a developer'.C) On the same page, look for Developer Tools and select Browser. Change the browser to WebView. If it's stuck on loading, don't worry. Press settings and reboot the panel from the options menu. Now that we've updated to WebView, let's flick the switch to the V2 of the map viewer.Switching to V2A) Log in to your GoBright portal here.B) Head to Settings > Devices > Profiles. Look for the Map Viewer profile — this is clear as it will show as a Map Viewer Display in the Type column. Select this profileC) Scroll down to the Map Viewer section and make sure the theme is set to Version 2. If the device is stuck on loading again after saving the changes, please reboot the unit.The Mobile AppAs of the 19th of January 2026, GoBright added their map routing solution on both Apple and Android devices that have their app installed.The GoBright app is available for free on both platforms. Just check out the relevant store for your device.A live working example:

Digital signage can now be displayed using a web browser. The Web Player is on a view-only basis, so you can't make config changes on the screen itself. To use the web player you need to open the url link within the same server tenant. For example, on your Dashboard:However, when you switch to View:It will switch to:As you can see, it has switched from UK1B to UK1S, but you never leave your GoBright portal. In this instance, if you was to use UK1B the browser will alway show an activation code (valid for 12 months). However, when switching to UK1S the digital signage kicks in - as long as you have added the device on the GoBright portal.Ascentae has tested this on the following browsers:                  Browser                        Version     Test Result     Approved?Chrome148.0.7778.179 (64-bit)👍🏻   YesEdge148.0.3967.83 (64-bit)👍🏻   YesFireFox151.0.2 (64-bit)👍🏻   YesOpera132.0.5905.11 (64-bit)👍🏻   YesSafari*111.1 or higher(Tested by GoBright)   YesBrave1.90.124 (64-bit)👍🏻   YesWe tested the above in June 2026. *1 Apple officially discontinued the Safari web browser for Windows in 2012.Please ensure you are running the latest release of your browser.Lets Get StartedLogin to your GoBright portal at https://portal.gobright.cloudSelect the 4-square grid in the top-right and select 'View'Select the 'Devices' tab and look for the top level location. In this instance, there is just one. Right-click on the location and select Add > DeviceOn this page, enter a relevant name and hit saveYou will then be directed to a new page Now we need to activate your device. The activation code is shown on screenEnter your activation code & allow around 1 minute for the activation to kick-inIf you want to read the full GoBright article, it can be found here.If you have any questions, please log a support ticket.

You must be an admin to perform this action as access to the settings is required. If you do not have access, please speak to your GoBright Administrator.The GoBright App must be installed on your phone and you must be logged in as an Administrator.To reset the GoBright Interact device, log in to the GoBright portal and head to Settings > Devices > Interacts.Delete the device (step 3 above).The device will then show as offline:Place your finger on the 'Offline' section and swipe down to bring up the following:Select recommission and then confirm you wish to recommissionThe Interact will rebootYou are then presented with a QR code that needs to be scanned.You now need the GoBright App. Load the App and click on the 3 horizontal lines in the top right to bring up the settings menuSelect Admin toolsSelect GoBright InteractsSelect 'Commission an Interact by QR code'Select your commissioning presetScan the QR code on your phone that is logged in with an admin accountComplete the next page and make sure the Interact is coupled to the correct room / desk / parking spaceSelect 'Commission Device'After approximately 30 seconds the device will reboot.If your device is stuck on 'Connecting MQTT over TLS' please ensure that the following firewall rules have been applied:Outbound 8883 - Traffic over MQTT over TLS to the GoBright platformThe full firewall configuration can be found here:https://support.gobright.com/hc/en-us/articles/360010024559-Firewall-configuration

This will walk you through the steps to allow Ascentae Support access to your GoBright portal. This is used by Ascentae to commission your project, or for ad-hoc assistance with a support ticket regarding an existing portal. Please click on each section below to go through the steps.  1. Important Information If Ascentae is commissioning your portal, permissions must be provided by an administrator from the end-users side in order for us to access your portal. You'll provide us with a temporary login.  Full admin rights must be permitted. We'll cover this later.  It is your responsibility to grant AND revoke Ascentae access to your portal.  2. Your GoBright login Information Whoever signed the licensing agreement with GoBright will have received an email from sales@gobright.com with the initial admin login details. This includes: Email address Password Organisation code Ascentae doesn't see your login information, so it's important you follow the next steps. We will never ask for the original login information for your portal! Let's get going... 3. Granting Ascentae Access   Log into your GoBright portal here and navigate to the Admin Centre. See step 2 for your credentials. After you have logged into your GoBright account, head to the Admin Centre: On the top navigation, head to the users section. Proceed to add a new user. Please use the following information: Name: Ascentae Support Integration: None (do not integrate our account) Email address: support@ascentae.com Password: Manually enter a password or use the ‘Generate password' option and make a note of it Phone number, NFC and Default cost centre should be ignored All roles should be selected under the Meet-Work-Visit and View section We recommend using the generate password field, to create a random strong password. After you've done this, copy it to the clipboard: The final step on this page is the permissions (important), which is at the very bottom of the page. Please ensure step F above has been carried out. Scroll back up to the top of the page after confirming all of the above is correct and hit save. Looks like we're good to go. Let's move on to the next step. 4. Finding Your Org Code To find your organisation code, head to Settings > General. This is the 2nd section on this page. 5. Submit Your Information Email support@ascentae.com with the following information: Company Name & Contact Info Organisation Code Password       details { border: 0px solid #aaaaaa; border-radius: 4px; padding: 0.5em 0.5em 0; width: 100%; } summary { font-weight: bold; font: roboto; color: white; margin: -0.2em -0.2em 0; padding: 0.1em; border-radius: 15px; background-color: #3f484d; padding: 15px; width: auto; height: auto; } details[open] { padding: 0.5em; } details[open] summary { border-bottom: 1px solid #aaaaaa; margin-bottom: 0.5em; background-color: #35abe5; }