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Installation 3 weeks ago

GoBright Advanced Gateway (AGW) Setup

The previous gateway models are the MGW211-DP24 and MGW211-DP28. This article is based on testing the AGW332-EU868 with firmware 1.0.0. We conducted these tests in August / September 2026.The GoBright Advanced Gateway is basically a solid piece of kit that hooks your devices upto the cloud. It makes sure all the data syncs perfectly and keeps your smart workplace online without any hiccups.Planning Your InstallationWhen figuring out where to put your gateway, keep an eye out for things that can block the signal—like thick concrete walls, metal objects, elevators, and stairs. If you hit any dead zones, just add a few extra Advanced Gateways to make sure the whole building gets solid coverage. Please see the planning and deployment guide here.The image to the left shows how the gateway looks once setup.The Small AntennaThis is used for Wi-Fi communication and both 2.4 GHz and 5GHz are now supported.The Large AntennaThis is used for any communication if LoRa sensors are being deployed.We've provided a step-by-step guide below to get you up and running. ⚠️You must be a administrator on the GoBright portal to ensure you can complete the following steps. The GoBright mobile app is required (Android or iOS) and it needs to be running the latest version.Power OptionsThe first step is to make sure that the toggle switch on the top of the gateway is toggled off of 'boot'.The gateway supports PoE+ at 30W. This is done through the ETH0 port. A 230v power supply is not included as standard and must be purchased seperately. Please speak to your Ascentae account manager when orderingOnce you've sorted power to the device, allow around 10 minutes for it to fully boot. During the boot process the LEDs will flash different patterns. At this stage, grab a brew and allow the device to boot and wait for the LEDs to slowly start blinking blue. This is a good sign as we're now in discovery mode, and the device is ready to commission. So, let's get cracking...Important Note: Discovery mode only remains active for up to 10 minutes after boot. Please reboot again if needed.Just a heads up...Configure The PresetIn your GoBright portal, head to Settings > Devices > Profiles and add a new profile name. Change the 'type' to 'Advanced gateway'. Hit save.Stay in the GoBright portal, and head to Settings > Devices > Commissioning Presets and then 'Add'. Change the Type to 'Advanced Gateway'. Give it a name, select the profile you've just set up, and enable the relevant connection settings. Save this page. This will then appear in the list under Settings > Devices > Profiles:As you can see, for testing purposes, we've called this 'Lee - Advanced Gateway'. At this stage, we recommend giving the device a suitable name - especially if deploying multiple devices across multiple floors.Now head to Settings > Devices > Commissioning Presets to locate your preset you just configured:Select the commissioning preset and ensure the connection details are correct. Both 2.4GHz and 5GHz Wi-Fi networks are supported. Switch To The GoBright App⚠️Ensure that bluetooth is enabled on the device that you're using to commission the gatewayNow we need to switch to the GoBright app as the device has booted. Navigate to Settings → Admin Tools → GoBright Advanced Gateways (beta) → GoBright Advanced Gateways. Scan the QR code on the back of the gateway. Select the following option:On the next step, select the pre-configured commissioning profile that you setup. Give the gateway a name and complete all the required information. Once ready, press 'Commission Device'.Next, you will see the following screen:Select 'Done' and you can see the device under the 'GoBright Advanced Gateways' option on the app. Once commissioned, there should be 2 green solid lights on the gateway.On the web portal, head to Settings > Devices > Gateways to see your device. Here you can:See the firmware it's running and update it if requiredSerial numberConnection statusLocal IP addressSummaryNow you have an active Advanced Gateway configured and setup in your portal.The LED indicators should look like this once successfully activated and enabled in your GoBright portal.If you have any questions, please log a support ticket. We're happy to help.Last Updated: 22/09/2026
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Lee Russell (@lee) September 1, 2026
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Installation 3 months ago

GoBright View - Web Player

Dictate the summary of this article: Your browser does not support the audio element. Digital signage can now be displayed using a web browser. The Web Player is on a view-only basis, so you can't make config changes on the screen itself. To use the web player you need to open the url link within the same server tenant. For example, on your Dashboard:However, when you switch to View:It will switch to:As you can see, it has switched from UK1B to UK1S, but you never leave your GoBright portal. In this instance, if you was to use UK1B the browser will alway show an activation code (valid for 12 months). However, when switching to UK1S the digital signage kicks in - as long as you have added the device on the GoBright portal.Please check the correct link on your GoBright portal as GoBright has several servers across different countries. In this instance, Ascentae is on UK1B, so it's UK1S. The full link for this example would be:https://uk1s.gobright.cloud/playerAscentae have tested this on the following browsers:                  Browser                        Version     Test Result     Approved?Chrome148.0.7778.179 (64-bit)👍🏻   YesEdge148.0.3967.83 (64-bit)👍🏻   YesFireFox151.0.2 (64-bit)👍🏻   YesOpera132.0.5905.11 (64-bit)👍🏻   YesSafari11.1 or higher(Tested by GoBright)   YesBrave1.90.124 (64-bit)👍🏻   YesWe tested the above in June 2026.Please ensure you are running the latest release of your browser.Lets Get StartedLogin to your GoBright portal at https://portal.gobright.cloudSelect the 4-square grid in the top-right and select 'View'Select the 'Devices' tab and look for the top level location. In this instance, there is just one. Right-click on the location and select Add > DeviceOn this page, enter a relevant name and hit saveYou will then be directed to a new page Now we need to activate your device. The activation code is shown on screenEnter your activation code & allow around 1 minute for the activation to kick-inIf you want to read the full GoBright article, it can be found here.If you have any questions, please log a support ticket.
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Lee Russell (@lee) June 2, 2026
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Installation 7 months ago

Removing The GoBright App - IAdea Panels

If your IAdea panel has the GoBright app pre-loaded but you no longer need to use it, you can either disable it in the application menu or completely remove the app.Please note: USB drives must be formatted as FAT32. NTFS is not supported.Please select the best option for you below: Option 1 - Disabling the GoBright App 1) When the IAdea panel starts to load, you will see a circle with a pause icon in the middle. Press this button and enter 010101 as the code2) On the Basic Settings page, swipe down 2 / 3 times from the top of the screen to bring up the menu and press the settings cog in the bottom-right corner of the menu3) Now you're in the Android interface, select Apps & Notifications and See All Apps4) Select GoBright - Device5) Force stop the app and acknowledge the pop-up6) Select Disable and confirm the pop-up again. Follow any further prompts after thisNow this page will change to show an option to enable GoBright again.Press the back arrow in the top-left corner a few times to return to the Android settings page. Now press the triangle in the bottom menu to return to the IAdea black settings screen.Plug in your relevant USB drive with the new .apk file you wish to install pre-loaded onto it. Swipe down a few times from the top of the screen and select the name of the USB drive and run the installer. Option 2 - Force Removing the GoBright App You may wish to completely remove the GoBright app from the panel. First of all, please take note of all of the following information:Model number (e.g. WRP1000-H)S/N of the unitOperating system (e.g Android 12)Firmware versionMAC address - this bit is important - we are unable to help without thisNOTE: Do not send photos of your S/N(s) or MAC(s) - please type them in the body of your email to Ascentae Support. It's your responsibility to provide the complete MAC address(es) as we cannot process photos.All of the above can be found by rebooting the unit and pressing the the pause icon to stop the device booting into GoBright and launching the IAdea back-end. Please enter 010101 as the code.Work your way through the tabs on the menu on the left. For example, you can find the serial number and model number under the Information tab.The Next StepsEnable remote monitoring. Now that you've carried out the above steps and made a note of the information in points 1-5 above, complete the following. Once remote monitoring has been enabled, IAdea will connect your device to their IAdeaCare servers.In the IAdea backend (see above) head to System > Remote MonitoringToggle on this optionWait for the 'initializing' message to appear and then 'waiting for connection'. Hang tight, it's processing any updatesYou will then be presented with 'pairing...' along with a pairing code shortly after. This will be 6 digits.Make a note of this pairing code and leave the panel on this page and switched on.Provide all information to Ascentae and the tech team will liase with the techs at IAdea.The full cycle after IAdea push the update through can take around 10-15 minutes to complete and may reboot several times throughout the process.After this process is complete, you have a blank panel as if it had just left the factory.NOTE: Once the device has been reset by IAdea it cannot be rolled back - you will permanently lose all configuration settingsIf you're using Wi-Fi, you will need to reconfigure your network connection settings under the Network tab on the Android Interface after the process is complete. To get to this interface, swipe down twice from the top of the screen on the black IAdea page and press the settings cog (bottom-right).You can now install any app you wish to use on your IAdea panel and the GoBright app no longer exists.IAdeaCareIAdeaCare is comprehensive device management for all deployed IAdea devices, including essential tools for deployment, management, ongoing maintenance, and troubleshooting. IAdeaCare consolidates operational data from all your devices into a single intuitive interface for in-depth analysis or quick at-a-glance viewing.Please speak to your Ascentae Account Manager for pricing.
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Lee Russell (@lee) February 19, 2026
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General 6 hours ago

Elsys LoRA Desk Sensor (EMS2)

The EMS2 desk sensor is a wireless LoRaWAN® sensor for indoor environments that measures desk occupancy. It can also measure temperature and humidity. The compact design makes it ideal for mounting under desks. As you're deploying these in your smart office in combination with the GoBright solution, please ensure you have the GoBright Advacned Gateway (AGW) installed. This article covers the AGW.Important: Batteries are not included. This product requires 1 x AA 3.6V lithium batteries. Standard 1.5V batteries are not supported and will not power the device.When using the recommended batteries, you can expect a battery life of up to 5 years, depending on usage.Checklist1. A smartphone with the GoBright app installed. This is available for free from both the Apple Store and the Google Play Store2. Full admin access rights for your GoBright account.  3. The GoBright advanced gateway (AGW) that has been configured and commissioned. We've put together a full guide of how to get up and running in this article.4. Bluetooth and NFC enabled on the smartphone.Installation RecommendationsEnsure the sensor has a clear line of sight to the member of staff sat at the desk.Place the sensor far enough back under the desk to avoid accidental damage. For optimal occupancy the sensor should be placed between 10 and 20cm from the edge of the desk. However, the sensor can detect occupancy of up to 50cm with a 60° field of view.Do not place the sensor near heat / cooling equipment such as under-desk heaters.Commissiong Steps1. Carefully remove the cover from the device and power it up with the AA 3.6V battery. The LED on the device will quickly flash red and green at the same time. The LED does not constantly stay on, but flashes every 30 seconds after that.2. Open the GoBright app on your phone and select the 3 grid lines in the corner and then Admin tools.3. Select LoRa Sensors and then Commission a Sensor. 4. The sensor vendor you need is Elsys.You will now see the following:5. Hold your phone to the rear of the sensor to retrieve the information. You'll then see the following screen:6. Link the sensor to the appropriate desk, room or parking space. 7. On the next page select Commission Sensor. It will then ask you to confirm the link, so hold your phone to the rear of the sensor again.8. All done! You will automatically be directed to to the following page (same as step 3). However, on this page, select 'LoRa Sensors'  and you will see the sensor that you've just commissioned:This is also shown in your GoBright portal under Settings > Devices > Sensors. You can update what room / desk / parking space the sensor is linked to easily in the GoBright portal or the app. The PortalNow you clearly see in the GoBright portal that the desk is showing as occupied (amber).And...Need Support?We're here to help. Log a support ticket by contacting support@ascentae.com with as much information as possible and a member of the team will get back in touch.
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Lee Russell (@lee) September 23, 2026
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Installation 6 months ago

GoBright View - Windows Installation

This guide will help you get your digitial signage (View) installed and running on your Windows machine. 1. Download the GoBright View software from https://install.gobright.cloud/view/windows/.2. Create a folder on C:\ named 'gobright-view', and in that folder, create a folder called 'bootstrapper'. Do not use any quotes. For example:3. Find the Zipfile you've downloaded, and unzip it completely, all folders and files. Find the unzipped folder in the download called ‘bootstrapper’ and place all its content within the bootstrapper file at C:\gobright-view\bootstrapper. This folder should now look like this:4. Create a shortcut from the application file in the bootstrapper folder on C:\ and place it on the desktop.5. Place the original downloaded Zip file in C:\gobright-view\ (make sure it is still zipped) and rename it to ‘update’.Now C:\gobright-view\ should look like this:6. Close all open programs like browser, Windows Explorer, etc.7. Rightclick on the bootstrapper shortcut on your desktop and choose the option: ‘Run as administrator’.Key Information:The limit per file for digital signage is 4GB. Supported File Formats:Windows:JPG, JPEG, PNG, GIF, SVG, MP4WebOS & Android:JPG, JPEG, PNG, GIF, SVG, MP4Supported Video Codecs:H.264/AVC, MPEG-4For more information on supported file formats, please review this article:https://support.gobright.com/hc/en-us/articles/360015249459-Media-files
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Lee Russell (@lee) March 18, 2026
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Installation 7 months ago

GoBright Map Routing

Enabling Map Viewer Hardware For Map Routing - On Site Installation Instructions1. Background In Q4 of 2025, GoBright launched a new routing feature for their mapping solution. This is for live directions to resources (rooms, desks, parking. lockers and spaces) on map viewers.2. TestingThe tech team at Ascentae have worked alongside the GoBright team and tested this extensively, and we're impressed with the functionality. This is a great addition to the GoBright platform.3. CommissioningIf you have purchased a commissioning package with us, we'll configure the portal remotely. However, there are some steps that on-site engineers will need to perform which cannot be carried out remotely. Please see sections 4 & 5.4. Important Info & Key PointsOnly V2 of the Map Viewer supports this functionality. If you're running V1, you'll need to switch.The Map Viewer must support WebView (enabled in developer mode).We'll guide you through this in the next section.5. Enabling WebView & V2This is a simple procedure and needs to be carried out in the Android settings on the device. Let's walk you through the steps.A) Close the GoBright application — instructions are here.B) Scroll down to the Application section and keep tapping Current Version until it says 'you're now a developer'.C) On the same page, look for Developer Tools and select Browser. Change the browser to WebView. If it's stuck on loading, don't worry. Press settings and reboot the panel from the options menu. Now that we've updated to WebView, let's flick the switch to the V2 of the map viewer.Switching to V2A) Log in to your GoBright portal here.B) Head to Settings > Devices > Profiles. Look for the Map Viewer profile — this is clear as it will show as a Map Viewer Display in the Type column. Select this profileC) Scroll down to the Map Viewer section and make sure the theme is set to Version 2. If the device is stuck on loading again after saving the changes, please reboot the unit.The Mobile AppAs of the 19th of January 2026, GoBright added their map routing solution on both Apple and Android devices that have their app installed.The GoBright app is available for free on both platforms. Just check out the relevant store for your device.A live working example:
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Lee Russell (@lee) February 13, 2026
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