Technical Resource Hub

Wi-Fi signal strength is measured in dBm, with values usually ranging from -30 dBm to -90 dBm. A value closer to 0 (e.g. -50 dBm) indicates a stronger, faster connection, while lower numbers (e.g. -80 dBm) indicates a weaker, slower, or unstable connection. -50 dBm to -60 dBm (Excellent/Good)-60 dBm to -70 dBm (Fair)-70 dBm to -80 dBm (Weak)-80 dBm to -90 dBm (Unusable)Walls and electronic interference will significantly drop the dBm value in your environment. Finding your dBm level on an InteractPress and hold the time in the top-right for a few secondsSelect open device infoHere you have 4 options on the left hand side. On this screen you can find:StatusIP addressMAC addressSSID Signal, channel and dBmAuth mode used (e.g WPA2 PSK)We need to concentrate on the 2nd option down - WiFi. There is a signal indicator that will fluctuate in real-time. Values between -50 dBm and -65 dBm are good.Important: Interacts operate on the 2.4 Ghz spectrum. 5 Ghz is not supported.Still having issues? Check out our on site install guide here.

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Product Code: INT1-POE-DESKGoBright have released a PoE adapter for their Interact device. If you can't power the device over the 230V mains adapter, PoE is now here! As you can see, it comes with 3M adhesive to fix the device to a surface.This is the connection that needs to be plugged into the Interact device:You then have the expansion box:  Note: A network cable is not suppliedWe tested the device on the 12th of June 2024, using a "dumb" NETGEAR PoE switch and an Interact running Application Version 1.6.1. If you're using a managed switch, please ensure PoE is enabled on the port(s) that you connect the Interact(s) to. Some further photos that might help plan your installation:Important: When using Interacts, you must configure your firewall to allow outbound traffic over MQTT (port 8883) over TLS. NTP and DNS must also be correctly configured for the device to communicate with the GoBright platform. The firewall configuration can be found here.Please contact support@ascentae.com for any help.

Cable length: 1.5mThe cable will arrive in the packaging as illustrated.We have tested the cable with the following specifications:230V mains (UK) plug to USB-C adapterInput 100-240V50-60 HzOutput 5.0V / 3.0A / 15.0Wor9.0V / 2.77A / 25.0WBoth scenarios power up the Interact.As well as a 230V mains power adapter, we've also tested the following using a USB-C port: The USB-C port shown above has a maximum of 3A.The DC side is plugged into the Interact and the USB-C side is plugged into your adapter of choice.

In Q1 of 2026 GoBright rolled out an overhaul of their process when ordering catering to a room booking. We like the new design, it's much smoother!In the update: A fresh, clean & clearer overview of your entire orderImproved efficency for user experienceIf you have ordered this as part of your commissioning package, Ascentae will get everything set up for you. This Includes: Service Providers - email notifications at a specified time prior to the meetingA catalog of itemsCategories - food / drink / room layouts etcCost centresImportant: Service licenses are added on a per-room basis. Please calculate how many rooms you will need to enable catering for and discuss this with your Ascentae account manager.An example of how this can look:You can always arrange a demo with your Ascentae account manager to see the process in action!

A new feature was released in July 2025 which now allows users to select meeting types which are highlighted by colour. This gives users a better visual overview of upcoming meetings.This will be shown under both the ‘My Bookings’, ‘All Bookings’ and on the ‘Timeline’.My Bookings:All Bookings:Timeline:The ConfigurationUnder Settings > Meet > Meeting Types add the relevant type(s) and select your colour(s).There’s a colour picker available, or you can manually type the RGB values or HEX code.Head to Settings > Meet > Profiles and select the relevant profile for the room(s).Scroll down to the following section and enable the option:   You can make this mandatory.Once the above has been configured, when booking the room the Meeting Type option will appear:This is also available when using the GoBright App: