If the device powers up as expected, but is stuck on the Android boot screen, please follow these steps to re-flash (factory reset) the ProDVX panel. You will need to re-install the relevant booking app after performing the following steps.Unplug everything from the device, including the power source.Press and hold the "Volume +" button.Whilst holding this button, provide power to the device (can be both PoE or PSU).Keep holding the button until the Android Recovery menu appears. In this menu, navigate using the volume (+/-) buttons to the format/wipe system option.Select this option by long pressing the circular menu button next to it.After confirming the reset, reboot the device and check and confirm whether it does so without any issues.After step 7, please be patient as it can take up to 10 minutes for the panel to reload. When the process is complete, you'll have a blank Android panel. As this process completely resets the panel, you'll need to reconfigure the network - so if you're using Wi-Fi you will need to re-authenticate.If you have any further questions, please contact support@ascentae.com to log a support ticket. It helps to speed things up if you provide:ModelSerial NumberProof of Purchase

In Q1 of 2026 GoBright rolled out an overhaul of their process when ordering catering to a room booking. We like the new design, it's much smoother!In the update: A fresh, clean & clearer overview of your entire orderImproved efficency for user experienceIf you have ordered this as part of your commissioning package, Ascentae will get everything set up for you. This Includes: Service Providers - email notifications at a specified time prior to the meetingA catalog of itemsCategories - food / drink / room layouts etcCost centresImportant: Service licenses are added on a per-room basis. Please calculate how many rooms you will need to enable catering for and discuss this with your Ascentae account manager.An example of how this can look:You can always arrange a demo with your Ascentae account manager to see the process in action!

Here's a simple guide to factory resetting your GoBright Interact.With a small screwdriver or a paperclip you can press the reset button for 5-10 seconds.Let the device fully reboot. You'll then need the GoBright app to scan the QR code shown on screen and link the Interact to the relevant desk / room.The GoBright app is available for free on both Apple and Android devices. Just check out your relevant app store and search for 'GoBright'.

If you're experiencing issues with NFC cards not being recognised on the Pogo module, please download and install this file:Download File (1.5M)The file will need to be placed in the root directory on a USB drive that's formatted as FAT32.If you don't have a USB drive to hand, you can download the file on the browser and run the .apk from the downloads section.If you decide to download and use a USB, once the USB is inserted, swipe down from the top and select the name of the device. Run the.apk, give all permissions, and then reboot the panel after the installation is complete.Please also ensure that the PINs are correctly aligned, and the screws are secure.We have tested this add-on in one of our Experience Centres (Model: APPC-32X) and it's got the Ascentae seal of approval.

Now if a meeting is canceled, updated or even edited, notifications are here. If you're the one making the change, you know the notification has been sent.  This new feature will help with: Reducing time Eliminate miscommunication Collaboration with colleagues  We understand that sometimes you may book a resource in advance, but a last-minute surprise gets in the way, and you no longer need the booking. Let's Look at the Steps... Room Bookings Head to Settings > Meet > Profiles: Desk & Parking Bookings The above process is the same but: Desks = Settings > Work > ProfilesParking = Settings > Park > Profiles This is a simple yet powerful improvement to the GoBright platform.      li { list-style-type: circle; }

How To Collect Logs From MAXHUB Screens Note: All of the pictures in this manual are for reference only, subject to available products. Published by MAXHUB on the 26th of November 2025. This document is a guide for the user to collect the logs from MAXHUB OS. 1. Download the MAXHUB Log Tool Download the MAXHUB-LogTool-v.17. You can find the link here. 2. Run the StartupCollect Once you have downloaded the above ZIP file and extracted the contents, run the startup file as shown below: 3. Collect the logs Please note that step 2 in this process can take around 5 minutes to complete. 4. Share the logs Send the logs to support@ascentae.com to log a support ticket. In order for us to assist you quicker, please provide: Device model Serial number Current firmware version Date purchased from Ascentae 5. Resource Centre MAXHUB has a useful resource centre that you can use to find answers to your questions.  Check it out here.     details { border: 0px solid #aaaaaa; border-radius: 4px; padding: 0.5em 0.5em 0; width: 100%; } summary { font-weight: bold; font: roboto; color: white; margin: -0.2em -0.2em 0; padding: 0.1em; border-radius: 15px; background-color: #3f484d; padding: 15px; width: auto; height: auto; } summary::after { content: url("data:image/svg+xml,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 16 16'%3e%3cpath fill='%23ffffff' d='M1.646 4.646a.5.5 0 0 1 .708 0L8 10.293l5.646-5.647a.5.5 0 0 1 .708.708l-6 6a.5.5 0 0 1-.708 0l-6-6a.5.5 0 0 1 0-.708'/%3e%3c/svg%3e"); background-repeat: no-repeat; background-position: center; background-size: contain; color: #ffffff; width: 20px; height: 20px; margin-left: 5px; float: right; } details[open] summary::after { content: url("data:image/svg+xml,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 16 16'%3e%3cpath fill='%23ffffff' d='M7.646 4.646a.5.5 0 0 1 .708 0l6 6a.5.5 0 0 1-.708.708L8 5.707l-5.646 5.647a.5.5 0 0 1-.708-.708z'/%3e%3c/svg%3e"); float: right; } details[open] { padding: 0.5em; } details[open] summary { margin-bottom: 0.5em; background-color: #35abe5; }