Technical Resource Hub

GoBright is always deploying updates to their Interact hardware to improve its performance for the office workspace.Interacts can be used across your estate for both desk and room booking solutions.Height Adjustable DesksHeight adjustable desks are common in the modern workplace, giving employees the option to sit / stand to work. The current supported actuators are:LinakLogicData (DM) LogicData (CB)JiecangOMTLets look at the steps to get up and running.1) The profile for your Interact needs to be enabled for height adjustability. On your GoBright portal, head to Settings > Devices and select Profiles on the left-hand menu2) If there isn't a profile already set up for Interacts, add a new one. 3) Give the profile an appropriate name and change the Type to Interact from the drop-down4) Under the Device section, select the relevant requirement from the 3 options. Once you are happy with all the information, hit save5)  Select Interacts on the left-hand menu and select the relevant Interact to update. Under the Setup Settings you will find a Desk Actuator field. Update this to the actuator the desk uses, e.g. Linak. Complete all other relevant fields on this page according to the installation requirement (e.g. fixed on a desk, fixed under a desk)You may need to manually reboot the Interact for the changes to kick-in.

Below you will find a table containing all the information regarding the GoBright Interact firmware updates.Date Firmware Notes26/03/20262.5.32Various improvements and Bug fixes18/02/20262.5.29Various improvements and Bug fixes01/12/20252.5.13Hide height adjustable arrowsVarious improvements and Bug fixes13/10/20252.4.7Power control plug support for the Interact has been added. The Power Control Plug is an accessory for GoBright Interact that powers your desk workstation only when checked in, reducing energy use, saving costs, lowering your environmental impact, and increasing the accuracy of your occupancy data. For more information on thePower control plug, check out the GoBright helpcenter article. 03/07/20252.3.2Various improvements and Bug fixes18/06/20252.2.11Translation updates13/06/20252.2.9Various improvements and Bug fixes02/04/20252.1.1OMT support as new desk actuator. Demo mode available for showcasing Interact functions.25/02/20252.0.0A fully updated look and feel, improving the overall user experience.Driving the desk up and down can now be done with just a simple swipe up/down to drive to the desired position: Swipe up to move to standing preset, and swipe down to move to sitting preset.When a desk is closed in the system, the Interact will also show the desk as being closed.Even further back-dated firmware (not recommended by Ascentae):24/01/20251.9.7  Internal sensor (Beta): Improved the Machine Learning algorithm of the built in vibration sensor, to even more accurately detect occupancy.17/12/20251.9.5NFC emulation: Users will now be able to book/check in with the NFC via their smartphone. This will give users more options to book a desk.Internal sensor (Beta): The interact has a built in vibration sensor. This can now be activated for occupancy detection, automatic check in and auto release. This will provide more accurate data and a better user experience. 18/10/20251.8.5Added support for LogicData CB desks (beta).Added support for LogicData DM desks (beta)Added support for Jiecang desks (beta)Touch screen fixes & touch response improvementsGlow fix to turn off glow outside opening hours18/06/20241.6.2Support for 'Open WiFi' connectivityThe Interact can now be commissioned into 'Open WiFi' networks, where access is allowed based on the WiFi MAC addressThe Interact needs to be updated to this firmware version (or higher) to be able to be commissioned on an 'Open WiFi' networkSome for the archives....27/05/20241.6.1Improved support for LINAK desks, not requiring to update the controlbox anymore in specific scenario'sImproved decomissioning supportSeveral small improvements05/04/20251.4.9When linked to a room resource, check-in will not ask for credentials anymore (matching the behaviour of room panels)19/03/20251.4.8Improving Wifi reconnection logic when connection is lostAdded advanced system log storageSeveral minor system improvements05/03/20251.4.5Improving Wifi reconnection logic when connection is lostAdded advanced system log storageSeveral minor system improvementsThis release has a limited rollout, and is not yet available for all customers26/01/20251.2.0Support for Ethernet connectivity via the PoE Expansion Box.18/12/20231.1.17Various improvementsIf you have any questions, please log a ticket with our support desk.

If you are installing an Interact on your site but do not want it to be free-standing on a desk, there are other options available.Under Desk MountProduct Code: INT1-MOUNT-DESKInfo: Optional extraIt's possible to mount the Interact so it's fixed under a desk. The design of the bracket means you can easily slide the Interact device in / out if required. This option saves desk space and reduces any risk of accidental damage if it was free-standing on a desk.Below are some images and dimensions to help you plan your install.Wall MountInfo: Included with the deviceSimply use the backplate that comes with the Interact device. Once the backplate is detached:Glass MountProduct Code: INT1-MOUNT-GLASSInfo: Optional extraIt's also possible to mount the Interact to a glass surface. When purchasing your Interact(s) please quote the correct quantity of the above product code. These come with double-sided 3M adhesive tape.Please quote the above product codes and quantities when requesting a quote from Ascentae.

You must be an admin to perform this action as access to the settings is required. If you do not have access, please speak to your GoBright Administrator.The GoBright App must be installed on your phone and you must be logged in as an Administrator.To reset the GoBright Interact device, log in to the GoBright portal and head to Settings > Devices > Interacts.Delete the device (step 3 above).The device will then show as offline:Place your finger on the 'Offline' section and swipe down to bring up the following:Select recommission and then confirm you wish to recommissionThe Interact will rebootYou are then presented with a QR code that needs to be scanned.You now need the GoBright App. Load the App and click on the 3 horizontal lines in the top right to bring up the settings menuSelect Admin toolsSelect GoBright InteractsSelect 'Commission an Interact by QR code'Select your commissioning presetScan the QR code on your phone that is logged in with an admin accountComplete the next page and make sure the Interact is coupled to the correct room / desk / parking spaceSelect 'Commission Device'After approximately 30 seconds the device will reboot.If your device is stuck on 'Connecting MQTT over TLS' please ensure that the following firewall rules have been applied:Outbound 8883 - Traffic over MQTT over TLS to the GoBright platformThe full firewall configuration can be found here:https://support.gobright.com/hc/en-us/articles/360010024559-Firewall-configuration

Product Code: INT1-POE-DESKGoBright have released a PoE adapter for their Interact device. If you can't power the device over the 230V mains adapter, PoE is now here! As you can see, it comes with 3M adhesive to fix the device to a surface.This is the connection that needs to be plugged into the Interact device:You then have the expansion box:  Note: A network cable is not suppliedWe tested the device on the 12th of June 2024, using a "dumb" NETGEAR PoE switch and an Interact running Application Version 1.6.1. If you're using a managed switch, please ensure PoE is enabled on the port(s) that you connect the Interact(s) to. Some further photos that might help plan your installation:Important: When using Interacts, you must configure your firewall to allow outbound traffic over MQTT (port 8883) over TLS. NTP and DNS must also be correctly configured for the device to communicate with the GoBright platform. The firewall configuration can be found here.Please contact support@ascentae.com for any help.

When commissioning Interacts on site, these can only be commissioned via the GoBright App. Here's your initial quick checklist:✅ An Interact ✅ An admin account for the GoBright Portal ✅ A smartphone with the latest GoBright mobile app, logged in as an admin✅ An Interact profile (this is done the on portal)✅ If the devices sit behind a firewall, please ensure MQTT over TLS has been correctly configured.Please note: When using Wi-Fi:✅ 2.4 Ghz (supported)❌️ 5 Ghz (not supported)Now that all of the above are in place, please follow steps 1 to 3 on this article.Related Article:Hard-reset a GoBright Interact The full firewall rules can be found here.