Technical Resource Hub

The XDS-1588 and XDS-1588-A cannot exceed Android 7.1. The WRP-1000-A/H cannot  exceed Android 9. Please ensure camera capability before selecting your panel for visitor management if you will be taking a photo of the visitor or scanning QR codes.Last Updated:2nd of December 2025ModelGoBright App VersionAndroid OSCamera QR SupportAscentae approvedXDS-158812.24 to 14.157.1✔(2MP)✔✔XDS-1588-A12.24 to 14.157.1✔(2MP)✔✔WRP-1000-A/H13.28 to 14.159✔(8MP)✔✔WRP-1000-LN/A9❌❌❌WRP-1000-L V2N/AAndroid 12❌❌❌WRP-1000-A V2N/AAndroid 12✔ (8MP)✔✔WRP-1000-H V2N/AAndroid 12✔ (8MP)✔✔ RecommendationIf you are deploying new hardware, stick to the V2 (Android 12) to ensure security compliance (InfoSec). Android 9 is quite dated by modern enterprise standards.

Is History Repeating Itself? A meditation on 21:9 vs 16:9 Aspect RatioNote: This article contains cultural references.  If you were born before 1990, ask your dad.Commercial displays are going through a bit of a revolution – at least, that’s what some manufacturers would have us believe.  Thanks to advances in production technology, we now have access to ultra-wide 21:9 screens that provide a significantly broader canvasAnd yes, they look impressive.  With around 33% more display area than a standard 16:9 screen of equivalent height, they offer additional space for digital signage, video meetings and collaborative workspaces.But let’s not get carried away – bigger isn’t always better.  Sometimes, it’s just…wider.A brief history of Aspect RatiosTo understand the pros and cons of 21:9, let’s take a nostalgic trip back to 1998.The era of crop tops, tiny handbags and boy bands.  Robbie went solo; 5ive, Aqua & Fat Les stormed the charts.  At the cinema we cried at Saving Private Ryan, held our breath in Armageddon and were confused by The Avengers (the one with Eddie Izzard and some bees, not the other one). England didn’t win the World Cup.  Again.It was the year of the £2 coin, the Ford Focus, DVD’s and the start of digital television.  An visual revolution was starting.Back then, TVs (and commercial screens), were based on CRT technology so were big, bulky and immovable.  They were also 4:3 aspect ratio.  Want to know the spec of the screen?  Check out those horizontal lines.  How about that interlacing? TV was broadcast in 4:3, and most movies were released on VHS in the same aspect ratio.Then came the game changer: flat screens.  First plasma, then LCD.  These were larger, slimmer and – crucially – widescreen.  We stopped obsessing over lines and instead became familiar with new buzzwords – 720P HD, 1080i, and Full HD.But the content didn’t keep up.  That fancy new widescreen?  It showed black bars on the sides unless you were watching something special.  Even today, catch and old episode of Top Of The Pops to relive that nostalgic glory (and terrible haircuts).With the launch of digital TV, some content began appearing in widescreen.  At last, we could use the missing third of the screen.  DVDs followed suit, with options for aspect ratio settings to match your screen.  Now you could stretch your content to fill the display, but you would have squashed heads and pixellated everything.  Anamorphic fill?  No thanks.Then came Blue-ray in 2006.  Finally, content matched our screens.  Native 16:9 was here, and HD channels began broadcasting in earnest – only 8 years after flat screens had hit the market.Why the delay?  Well, when TV cameras cost £25,000 apiece – and up to 20 of them could be used on a single show – broadcasters were reluctant to reinvest.  Especially when no one was sure of HD wasn’t just another fad.  Remember 3DTV?  No?  My point exactly.Fast forward to Today : Welcome 21:9Unlike the shift from 4:3 to 16:9, which was driven by the consumer market, the current wave of 21:9 displays is primarily a business-led evolution.  These ultra-wide screens are designed to offer more information on signage and provide richer experiences in meeting.They’re especially good for touch applications.  Wider screens mean that more people can interact together – and crucially, no one needs a stepladder to reach the top.However, we nor find ourselves in a familiar place: a transitional period.  We’re stuck between current 16:9 HD resolutions and new 5K resolutions in 21:9 aspect ratio.As always, early adopters face challenges.  The infrastructure to support native 5K content simply doesn’t exist yet.  It’s Betamax, LaserDisc and HD-DVD all over again.If your application already supports 5K (or at least a lower resolution 21:9 ratio), then great.  You’re ahead of the curve.  But if not, your fancy new display may be stuck with the same black bars we saw in the early 2000’s, or you can use built-in image stretching.  And while this tech has come a long way, it still can’t prevent everyone on a Teams call looking like Danny DeVito.Let’s be honest – no one wants their meeting persona to look like something from a hall of mirrors.  So once again, you’re left with a dilemma : underutilise the screen or settle for distorted content.When (and when not) to position 21:9 screens Here’s the deal: if your application can run on a PC where you can force a 21:9 resolution, go for it.  Ultra-wide screens are fantastic in that case.If not?  You may be better served sticking to 16:9.For example, a Windows based Microsoft Teams Room (MTR system works well with ultra-wide displays.  Whilst they may not support full 5K, you choose resolutions like 3440x1440 or 3840x1660 to preserve 21:9 and fill the screen.  Plus, you get the full benefit of Front Row, which much better use of the available space than the default view.However, Android based MTR’s do you offer that flexibility. Either stick to a 16:9 screen or proceed with caution.If you’re running an application on an OPS module, that’s fine too – as long as your screen accepts OPS or has the correct module.  Always double check compatibility before you buy.Planning a Bring Your Own Meeting (BYOM) setup?  Be wary.  Most laptops run 16:9 native resolutions.  If you mirror the display onto a 21:9 screen, you’ll get black bars.  If you extend the desktop, some laptops may support 21:9 – but this depends on the machine.Running multiple ultra-wide displays for collaborative work?  You’ll need a high-spec PC with dedicated graphics card capable of powering multiple 5K screens.  This is not the time to skimp.  Cabling & infrastructure: not all cables are created equalMost screens and computers today support HDMI 2.0, but this does not handle 5K resolution.  You can, however, use HDMI to run 21:9 format at lower resolutions (3440x1440 or 3840x1660), if the computer supports it.HDMI2.1 and 2.2 are newer and support full 5K resolution, but they are rare in commercial screens, computers or AV infrastructure.DisplayPort will support 5K at 21:9 ratio. , but it’s generally found on higher end desktops, not laptops – unless you add an extra graphics card.USB-C can support 5K too, but here’s the catch: USB-C is just the shape of the port.  The cable inside could do anything – from charging your phone to transmitting high-speed video and data.  A full-featured Thunderbolt cable is what you need.  And there’s a second issue: passive Thunderbolt cables max out at 3 meters before the signal degrades.  Active cables can run up to 15 meters, but they’re expensive.  And because they are optical, they are also fragile.If you’re using switchers or extenders (like ReThink, LightWare, WyreStorm etc), don’t expect 5K support just yet.  Most of these max out at 4K, and any higher resolution will be scaled back.But there is good news.  Higher spec versions of these products are on their way.  Just like the migration from 4:3 to 16:9, there is lag between screen technology and the back end infrastructure.  Hopefully, this time it won’t take 8 years.In summary - your cut out and keep guide for customers-  Advances in screen technology tend to happen before advances in content for the screens-  21:9 ultrawide screens are still new to the market-  The majority of content and meeting room infrastructure is suited for 16:9 resolutions-  21:9 ratio screens need a dedicated computer to support ultra-wide resolutions-  21:9 ratio screens are best suited to applications such as Front Row on Windows MTR or collaborative planning-  16:9 ratio screens are best suited to Bring Your Own Meeting (BYOM) environments where content is routed via a sharing device or video infrastructure.-  Windows and MacOS both support 21:9 resolutions if directly connected – Android does not.-  Switchers, matrices and other infrastructure currently do not support ultra-wide resolutions-  Wireless sharing devices currently do not support ultra-wide resolutions-  Most laptops will only support ultra-wide resolutions on an extended desktop (screen 2).  -  If you mirror your primary laptop screen it will be 16:9.-  Most screens have an HDMI2.0 input which will support 21:9 ratio at lower resolutions (3440x1440 or 3840x1660).  To support 21:9, 5K resolution DisplayPort or USB-C Thunderbolt cables should be used.  Passive Thunderbolt has a limited cable length.  Active Thunderbolt is required to run longer distances.-  If you provide 16:9 resolutions to a 21:9 screen you can either:Display the native image, which will show black bars on either side of the screen OR,Set the screen to stretch the image, which degrades image qualityIt is important that you understand your requirements before recommending a 21:9 screen and they understand why they may not be able to get a full, native full screen image on an ultra-wide screenStill unsure? Speak to Nick in the Ascentae support team.  He still remembers Betamax.

Supported DevicesIn order to get best performance from your Jupiter screen, it is important to use devices that are capable of supporting 21:9 resolutions.  The Jupiter screen natively supports 5120 x 2160 @ 60Hz (5K60).  Lower resolutions are supported and depending on the application can be displayed natively – with black borders – or stretched horizontally and vertically to fill the screen.  Refer to the Jupiter user manual for details.The following guidelines are based on testing by Jupiter.  They are not intended to provide a comprehensive list of supported devices.  Please check the specifications of the devices you intend to use.The Jupiter OPS module is designed to support Jupiter screens at full 5K60 resolution.PC’s with Graphical Processing Units (GPU)Older PC’s with onboard GPU’s over 3 years old will not support 5K resolution, but are likely to support a 4K variation of 21:9 aspect ratios – 3440 x 1440, 3840 x 1620, 2560 x 1080).Newer Intel models (less than 2 years old) support 4K60 and may support 5K30.Models with Nvidia GPU chipsets / software generally support software to create custom resolutions (including 5K60 21:9).Latest Intel models present no issues.Current Intel model computers with on-board GPU’s which support 5K+ monitors:i7 - 11th Generation Intel® Core™ i7 Processors, Processor Graphics, Intel Iris Xe Graphicsi5 - 11th Generation Intel® Core™ i5 Processors, Processor Graphics Intel UHD Graphics 750i3 - 12th Generation Intel® Core™ 13 Processors, Processor Graphics Intel UHD Graphics 730Separate GPU’sMost newer GPU’s cards should work.  Check the specification to ensure it supports 5KNVidea® software and hardware allows custom resolutions to be created should they not be supported by the OS.Apple® GPUsThe newer Apple M1 chip equipped machines have no issues driving 5K resolution monitorsCertain OS builds do not expose the 5120x2160 resolution, despite it being supported.  We recommend 3rd party software to set a custom resolution.Other AV Hardware (Extron, Crestron, TvOne, Brightsign etc)None of the AV hardware options we have tested currently support native 5K60 Support for MTR / Zoom Room systemsFront Row support on MTR’s is not dependent on support for 21:9 resolutions, and older generation MTR hardware will only support 16:9 resolutions.  If your MTR is older than 2 years, you may only be able to support 21:9 aspect at low resolutions (2560 x 1080).If you are attach a Jupiter screen to an existing MTR, please check the specification to ensure it will support 21:9 resolutions.Latest generation MTR systems should support 21:9.  We have tested the Lenovo ThinkSmart Core family which fully support 21:9 at 4K resolution.Zoom can support 21:9 resolutions to their latest software, but please check that your Zoom Room hardware is capable of supporting 21:9 resolutions.Supported CablesHDMI will not support 5K60.  Most systems connected via HDMI will support a maximum of 4K60.To get full 5K60 resolution, DisplayPort 1.4 or better is recommended.  Where possible, look for DP8K certification to ensure compatibility.USB Type C (Thunderbolt) is also supported for 5K60 and will also provide touch control without the need for a separate cable.  Passive Thunderbolt cables can only run for a maximum of 3m.  Optical USB-C cables can be expensive, but will allow cable runs of up to 15m.For longer cable runs, DisplayPort and separate USB-B cable for touch control is recommended.USB Device Pass ThroughThe Jupiter screen includes a USB hub, enabling you to attach USB-A peripherals and signal to pass via the screen to both the internal OPS and any attached PC (external PC connected via USB-C or USB-B).We have thoroughly tested this functionality with Lenovo ThinkSmart Core PC’s (MTR and OEM versions), Huddly cameras and Nureva audio products.