Technical Resource Hub

This guide will help you get your digitial signage (View) installed and running on your Windows machine. 1. Download the GoBright View software from https://install.gobright.cloud/view/windows/.2. Create a folder on C:\ named 'gobright-view', and in that folder, create a folder called 'bootstrapper'. Do not use any quotes. For example:3. Find the Zipfile you've downloaded, and unzip it completely, all folders and files. Find the unzipped folder in the download called ‘bootstrapper’ and place all its content within the bootstrapper file at C:\gobright-view\bootstrapper. This folder should now look like this:4. Create a shortcut from the application file in the bootstrapper folder on C:\ and place it on the desktop.5. Place the original downloaded Zip file in C:\gobright-view\ (make sure it is still zipped) and rename it to ‘update’.Now C:\gobright-view\ should look like this:6. Close all open programs like browser, Windows Explorer, etc.7. Rightclick on the bootstrapper shortcut on your desktop and choose the option: ‘Run as administrator’.Key Information:The limit per file for digital signage is 4GB. Supported File Formats:Windows:JPG, JPEG, PNG, GIF, SVG, MP4WebOS & Android:JPG, JPEG, PNG, GIF, SVG, MP4Supported Video Codecs:H.264/AVC, MPEG-4For more information on supported file formats, please review this article:https://support.gobright.com/hc/en-us/articles/360015249459-Media-files

GoBright have released a Maintenance Mode option for their portal. Please note: The Interact display will not update to show the device as in maintenance mode. This will be a future release, but there is currently no release date that we can provide. This information was last updated on Wednesday 17/06/2026. What is Maintenance Mode?Need to take a resource out of action? Now you can. Setting a resource to maintenance blocks new bookings instantly. It’ll even give a heads-up to anyone who already had it booked so they can find an alternative resource. Sys Admins can also decide exactly who has the permissions to set maintenance for each location.Switching Maintenance OnThis is not enabled by default - so in this article, we'll guide you how to get up and running.This is done on a per-role basis - so, for example, you can restrict your portal so that only admins can put a resource into maintenance mode. Head to Settings > Users > Roles and enable the following:If you have multiple roles, you'll need to update each role accordingly. Putting a Resource Into MaintenanceTo put a resource into maintenance mode, head to Bookings > Maintenance:And then select the green 'Add Maintenance' icon.Once you have selected the correct location, you can select multiple resources - these include rooms, desks and also parking. Once saved, this is logged in Bookings > Maintenance. It's also displayed on the portal and you cannot book the resource. In this example, we've used a desk.For example when you select the resource:And on the map on your dashboard:Cancel MaintenanceIf the maintenance was completed before the scheduled time and the resource can be booked again, you can manually cancel it. Head back to Bookings > Maintenance and hit the X:As you can see, previous maintenance is shown but greyed out so there is still a log. Completed MaintenanceIf the scheduled maintenance time passes, you do not need to take any action as GoBright automatically updates to show it's finished and the desk is now bookable again.Remember: This is done on a per-role role basis and it needs to be enabled under Settings > Users > Roles. This is not enabled by default.If you have any questions regarding this setup, please log a ticket by contacting support@ascentae.com.

Dictate the summary of this article: Your browser does not support the audio element. Initial Configuration - Setting SSIDWhen configuring your MAXHUB host device (V-series screen or W70) for use with the WB05 wireless dongle, an SSID must be configured.  By default, the SSID will populate with the device name you have entered during the initial setup.However, whilst the device name can contain punctuation, the SSID cannot.  If the SSID contains punctuation, when you pair the dongle and attempt to use it on your computer, the dongle cannot connect to the host device.How to FixFollow these steps to resolve the issueExit from the home screen of the host device (if it is a W70, you need to break out of the MTR interface using admin credentials)Go to the Windows desktop and load 'Settings' appNavigate to 'Wireless Hotspot' menuEnsure 'Wireless Hotspot' is enabledChange 'Hotspot Name to remove any punctuationExit appReboot deviceOnce device has rebooted, insert the dongle into the USB port on the device to re-pair the dongleUsing the Wireless DongleThe effective range of the wireless dongle is 4m from the centre of the screen.Performance will be impacted at extreme range,  Symptoms may includeLoss of connection between dongle and host deviceDelayed screen refreshLagging of video / audioLoss of sync between video and audioMaximum range can be impacted if the screen is recessed, the MTR is mounted behind a screen or the is no 'line of sight' between the host device and the dongle.If any of these issues occur, relocate the sharing computer and dongle closer to the host device.

In GoBright, you can already book a desk / parking space on behalf of a colleague. However, since July 2025, you can now do the same for rooms within the GoBright portal. This was previously  only available via Outlook. There is now an all-in-one solution within the GoBright portal.✔ Fully integrated within the portal✔ Free✔ Don't need to leave Teams or switch between apps (if you have the add-on)The StepsOn the main dashboard (Meet-Work-Visit), head to Settings > Users > Roles.Scroll down until you see Other booking-related permissions.By default, this setting is disabled, so enable it:Make sure you save the changes at the top of the page. If you have multiple roles, carry out the above for the relevant role(s).Using the 4 squares in the top right, head to the Admin Centre.The user(s) account(s) will need to have the above role enabled for their account. Select the user.Scoll down to Meet-Work-Visit and then Roles. On the drop-down, ensure the role(s) you updated above are selected for the relevant user(s). Now that the role(s) has been updated, we can book the room on behalf of a colleague. The example below shows that I booked a meeting room for my colleague Alex.This is then put in Alex's calendar with the above information. 

Dictate the summary of this article: Your browser does not support the audio element. If your ProDVX panel has GoBright pre-installed but you have no requirement to use this application, you can remove it from the panel.Completion Time: ~5-10minsFire up the panel and wait for the GoBright application to load. You will be presented with an activation code. Ignore the activation and perform the following gesture on screen to exit the kiosk. Removing your finger after each motion: This now takes you into the Android settings interface. You will not be prompted for a PIN as the device has not been activated.Under the Device section, select Exit and confirm the pop-upSwipe down twice / three times from the top of the screen and press the settings cogFind the Device section, select Apps and then find GoBright - Device Select this option and select Force Stop. On the same page, press Uninstall and confirm the pop-up. Now, on the bottom toolbar, press the triangle back icon 2 or 3 times to return to the home screen.After the above steps above have been carried out, GoBright has been uninstalled and you have a blank ProDVX panel.Now use the devices web browser to download the .apk file of your choice and install the relevant package. You also have the option of installing the .apk file from a USB device.Important: If you’re using a USB device, it must be formatted as FAT32. NTFS is not supported.If you have any questions, please log a support ticket by contacting Ascentae Support.     

Dictate the summary of this article: Your browser does not support the audio element. Digital signage can now be displayed using a web browser. The Web Player is on a view-only basis, so you can't make config changes on the screen itself. To use the web player you need to open the url link within the same server tenant. For example, on your Dashboard:However, when you switch to View:It will switch to:As you can see, it has switched from UK1B to UK1S, but you never leave your GoBright portal. In this instance, if you was to use UK1B the browser will alway show an activation code (valid for 12 months). However, when switching to UK1S the digital signage kicks in - as long as you have added the device on the GoBright portal.Please check the correct link on your GoBright portal as GoBright has several servers across different countries. In this instance, Ascentae is on UK1B, so it's UK1S. The full link for this example would be:https://uk1s.gobright.cloud/playerAscentae have tested this on the following browsers:                  Browser                        Version     Test Result     Approved?Chrome148.0.7778.179 (64-bit)👍🏻   YesEdge148.0.3967.83 (64-bit)👍🏻   YesFireFox151.0.2 (64-bit)👍🏻   YesOpera132.0.5905.11 (64-bit)👍🏻   YesSafari11.1 or higher(Tested by GoBright)   YesBrave1.90.124 (64-bit)👍🏻   YesWe tested the above in June 2026.Please ensure you are running the latest release of your browser.Lets Get StartedLogin to your GoBright portal at https://portal.gobright.cloudSelect the 4-square grid in the top-right and select 'View'Select the 'Devices' tab and look for the top level location. In this instance, there is just one. Right-click on the location and select Add > DeviceOn this page, enter a relevant name and hit saveYou will then be directed to a new page Now we need to activate your device. The activation code is shown on screenEnter your activation code & allow around 1 minute for the activation to kick-inIf you want to read the full GoBright article, it can be found here.If you have any questions, please log a support ticket.